Westcare Family Medical Centre - Melton West, Victoria

Eric B.

My gout flared up with the rage of a thousand suns in my big toe, and as everyone is aware, getting an on the spot appointment in Melton is absolutely impossible.
Thankfully for me and my predicament the young lady behind the phone could hear the pain and distress in my voice and actually arranged an appointment with their triage nurse within a couple hours of my phone call.
Everyone there knew the pain i was in and were extremely accommodating to my needs.
Thanks a million again guy's for getting me back on my foot ❤️

Brenda H.

Tina Shattock is a wonderful Doctor, I have been seeing her for over 10 years, she always gets to the bottom of your problems and takes positive actions to remedy/cure them, she is a real asset to the Centre, I am so glad she is my Doctor. Today I also saw Denise a nurse at the Centre, she is always cheerful and helpful makes a visit a good experience. The reception staff are also excellent and care about you, all are a credit to the Centre

Sophie C.

I have been seeing Dr Tina Shattock for a few years and I can’t say enough about her.
She is a caring Dr who goes above and beyond to treat her patients. I never feel like just another number as I did in the past with other Dr’s at a different clinic. She genuinely cares. Thank you Dr Shattock for everything you have done for me.

Di V. V.

Very pleasant staff particularly front reception, Kerry is especially friendly and goes out of her way to help everyone, whether it’s directions to Melton Health or making appointments she makes everyone feel like they are her top priority. Usual wait for a GP but they always apologise and I never feel like I’m being rushed so they can get to the next person. We are very lucky to be able to have skin checks done here. On the not so good side ( which is more about aesthetics and cleanliness) the floors in the waiting area are pretty grubby and could do with a good scrub as well as the waiting room furniture which is very stained and couches too low to sit on comfortably. Also very sad that so many GP’s are all leaving at the same time. Farewell to Alistair and Graham who have been here from the start - Westcare has been a very high quality clinic and I’m sure it will continue to go well without their presence.

Sami J.

I like this medical center. The doctors actually want to sit with you and discuss your issues, you're only paying a little bit more than your "free" clinics, as most want a gap fee paid anyway and you aren't being rushed out the door. Medical care isn't cheap unfortunately but I'd rather pay the extra and get actual care.

Ah K.

After 3 Doctors in Melton I ended up going to Westcare. Dr Jo saved my life. She only saw me once and after doing bloods she quickly rushed me to Royal Melbourne Hospital 2 weeks more and I would've been dead..The other doctors thought I had gout in reality my kidneys had failed... Even though I'm on dialysis I'm very grateful to Dr Jo who picked up what was wrong with me.

Thank you Westcare

You're worth every cent.

Kerry R.

Excellent service. I felt listen to and treated with respect. All medical issues raised were addressed.

Wendy G.

Dr Shattock is a fantastic Dr. I've been her patient over 10years. She cares about her patients, has a lot of knowledge. I'd never go to anyone else. I trust her completely