Vision Psychology - Wishart, Queensland

Steve M.

Very much a waste of time. Nenad Bakaj was unprepared for our session and had not read the online form i filled on their website. He spent 90% of the consultation talking about his own experiences with very little connection to my reason for visiting. He asked very few questions and i had almost no opportunity to express my reason for presenting. The session did not align with his claimed experience posted on the website.

Nick M.

I have been seeing David Ward for over 2 years now. He is an amazing therapist. I have seen many therapists in the past however he is the only one I have been able to connect with. He helped me navigate through past trauma and put me on roads to help better myself and my life. Thank you for helping me be me again 😊

Darryl R.

Dr Ward was truely amazing. I have been dealing with trauma related issues from overseas deployments with the military for over 20 years. I have tried numerous forms of therapy and medication with no success. His welcoming and friendly approach made it very easy to trust him and believe in the therapy he was providing. He explained the process for EMDR from start to finish and my trust in him allowed me to 100% commit to the sessions. I have held on to my traumas for so long and to be finally free of the emotional attachments I can finally start to live again. This has been truely life changing and recommend Dr Ward to any Veteran or First Responder who has challenges with PTSD from their service to come see David.

Irina R.

It was a life changing experience for me! I worked with Ania doing EMDR and Ego states for 6 months now. It is very intense work but totally worth it!!!I connected with her and I felt seen,understood, held and guided! Such a blessing she is!! Totally recommend her and the clinic!!!

Fraser H.

Multiple appointments were cancelled, one was cancelled the day of, and the next appointment was cancelled the day before. They are sure to collect your deposit and make sure you are aware that if YOU are to cancel your deposit will not be refundable.

Their excuse the second time around was that the DR all of a sudden does not have the capacity to take on any more patients. I am very dubious that this would be something that wouldn't be discovered until the day before your appointment.

Terrible support, I now need to revisit my GP who is not available until Thursday to have my referral changed to a different practice.

Simon F.

I had six psychotherapy sessions with David Ward. At first, he was warm and empathetic but then, seemed a little dogmatic in his approach. I recommended David Ward to my wife. My wife had two sessions with David Ward. After one session, he shared personal information about my wife’s history unnecessarily to another organisation on a hunch he claims he had. I thought, This is crazy! My wife had the worst psychotherapeutic experience with David Ward. Who wants their dirty laundry aired and shared to others when you trusted a psychotherapist? My wife nearly had a nervous breakdown. But not only that, David Ward has breached his duty of confidentiality to me by sharing things I told him with my wife that he was not meant to. We nearly separated permanently over this and David Ward says he’s a couple’s specialist? My heart broke for my wife. She has special needs. But it gets better. In addition, David Ward has now threatened to breach my confidence to outside parties as well. I’m incensed with the duplicitous nature of David Ward. I feel betrayed and very badly let down by him. I feel even more terrible for recommending him to my wife. What was this man thinking? Theoretically, people are supposed to go into therapy better than they came in, but sadly, this isn’t the case for my wife and I. One silver lining in this whole experience for me, is that even though David Ward’s manner of confidentiality and betrayal nearly tore my wife and I apart, it has now made us stronger than ever!

Sarah

I went for my first therapy session with Dr David Ward in late May. I am so deeply traumatised by his service towards me. Action has been taken against Ward regarding his conduct in treating me and a disciplinary hearing is being held on 6/9/24. Ward kept calling me pet names like “Kiddo” and as a thirty-five year old woman, I felt so belittled. He was critical of me having two therapists. He asked me some intrusive questions about my sex life. I told him I discuss sex matters with my other therapist. At the end of the session, he told me that he would not report my therapist. I thought “Well obviously” because my other therapist has never and would never hurt me.

One month later, June 29, after Ward announced he did not know I had ASD until the NDIS funding came through, he disclosed that he had reported my therapist for sexual misconduct. I was so surprised. I had never slept with my other therapist. I was devastated. Ward made a false accusation and kept repeating himself. I told Ward I had never had sex with my other therapist and he said point blank “I don’t believe you!” Ward told me I was not fit to make decisions regarding my own safety. I have ASD but no mental or intellectual disability. I felt controlled, humiliated and psychologically distressed. I had lots of PTSD and anxiety because I had never had sex with my other therapist. It was so very upsetting. I trust my other more competent therapist implicitly. Ward also said that I speak with my other therapist too much about sex and no therapy was going on. It felt like Ward was trying to control what I spoke about. Ward saw me for 1 session! Ward did not even know me! Ward had broken my confidence on 1 visit based on his misguided opinion. Ward was still critical of me having two therapists. Ward breaking my confidences unnecessarily and accusing me of having sex with my other therapist when I did not, is a complete breach of my trust. Ward even said that if this complaint he makes breaks up my other therapist’s marriage it is only my other therapist’s fault. I was so panicked, because here was an innocent man, my other therapist, who had only been good to me, on the receiving end of a baseless complaint. Then Ward had the audacity to say he cared about me at the end. I feel so gutted and betrayed.

I complained to Vision/M1 Psychology, and they were hard to contact. It is basically an email saying they are not able to respond because the email is not manned all the time. They did not return emails or complaints in a timely manner or caIl. I asked for a copy of my notes. When I eventually did hear back from Vision, who have no internal complaints processes, they said the case is closed. Vision did not try and reach a resolution. They just forwarded a message saying Ward was uncertain the unsubstantiated complaint he made may not land. The notes Ward wrote seemed very selective and in them, he accuses me of having an affair with my therapist over a decade before having treatment. This is just an outright lie! I did not even know where my other therapist lived before I engaged with his services in 2021. Ward also alleges that I have no capacity to “draw boundaries” with my other therapist, but I am a very intelligent, self-determined woman. This should never happen to anyone.

Dr David Ward publishes articles on the Vision/M1 Psychology website, with special attention to confidentiality being very important to him as a therapist as well as leaving therapy better than before walking in. The hurt and betrayal I have felt at the hands of this man who was supposed to help me is indescribable.

About a month later, I requested a face to face meeting with Paul Wright (business manager). The third party body Ward had complained about my therapist to were dismayed and outraged by what they described as defamation, and a horrific breach of trust. Ward’s complaint was dismissed. The ordeal this put my family through was tragic and if you are going to see Ward, be careful. He has never said sorry

Elly B.

Dr Ward has help me reduce the severity of my symptoms and is always caring and professional with a wealth of knowledge. I feel well supported by the team.