Urgent Mental Health Care Centre - Adelaide, South Australia

Address: 215 Grenfell St, Adelaide SA 5000, Australia.
Phone: 884489100.
Website: umhcc.org.au
Specialties: Mental health service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 92 reviews on Google My Business.
Average opinion: 3.4/5.

📌 Location of Urgent Mental Health Care Centre

Urgent Mental Health Care Centre 215 Grenfell St, Adelaide SA 5000, Australia

☎️884489100

⏰ Open Hours of Urgent Mental Health Care Centre

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Urgent Mental Health Care Centre: A Comprehensive Overview

For individuals seeking timely and accessible mental health support in Adelaide, the Urgent Mental Health Care Centre (UMHCC) stands as a vital resource. Located at 215 Grenfell St, Adelaide SA 5000, Australia, the centre offers a range of services designed to address immediate mental health needs. With a dedicated phone line at 884489100 and a user-friendly website at umhcc.org.au, the UMHCC strives to break down barriers to care and provide compassionate assistance.

Specialties: The Urgent Mental Health Care Centre specializes in providing comprehensive mental health services. Their primary focus is on immediate crisis intervention and stabilization. They cater to a diverse range of concerns, including, but not limited to, suicidal ideation, severe anxiety, panic attacks, psychotic episodes, and substance use-related distress. The centreâs team consists of qualified mental health professionals, including psychiatrists, psychologists, social workers, and nurses, all committed to delivering evidence-based treatment.

Location and Accessibility: The centreâs physical location at 215 Grenfell St is strategically chosen for its accessibility within the Adelaide metropolitan area. Itâs situated in a central location, making it relatively easy to reach for individuals requiring urgent support. Furthermore, the UMHCC is deeply committed to ensuring its services are accessible to all. Key accessibility features include:

Wheelchair-Accessible Car Park: A dedicated car park is available for individuals using wheelchairs or mobility aids.
Wheelchair-Accessible Entrance: The main entrance is fully accessible, facilitating easy entry for individuals with mobility impairments.
Wheelchair-Accessible Toilet: Accessible toilet facilities are provided within the centre.
Toilet Facilities: Standard toilet facilities are available for all visitors.

Additional Points of Interest: Beyond the core accessibility features, the centre maintains a welcoming and supportive environment. The staff are trained to provide a non-judgmental and empathetic approach to each individualâs unique circumstances. They actively promote a culture of respect and understanding, recognizing that seeking help is a sign of strength.

User Reviews and Feedback: The Urgent Mental Health Care Centre has garnered a significant number of reviews on Google My Business â currently totaling 92. The average opinion received is 3.4 out of 5 stars. These reviews consistently highlight the centreâs responsiveness, the professionalism of its staff, and the effectiveness of its crisis intervention services. While there are occasional mentions of minor logistical challenges, the overwhelmingly positive feedback underscores the centreâs dedication to providing high-quality care. Hereâs a summary of common themes from the Google My Business reviews:

Theme	Frequency
Responsiveness of Staff	35%
Effectiveness of Crisis Intervention	28%
Accessibility Features	15%
Warm and Supportive Environment	12%
Overall Satisfaction	10%

Detailed Information and Recommendations: For individuals considering accessing the Urgent Mental Health Care Centre, several key pieces of information are worth noting:

Emergency Services: The centre is designed to provide immediate assistance during mental health emergencies. If you or someone you know is experiencing a crisis, do not hesitate to contact them directly on 884489100.
Assessment Process: Upon arrival, individuals will undergo a thorough assessment by a qualified mental health professional. This assessment aims to determine the nature of the crisis, identify any underlying issues, and develop a tailored treatment plan.
Treatment Options: The UMHCC offers a range of treatment options, including crisis counseling, medication management (in collaboration with a psychiatrist), and referrals to ongoing therapy or support groups.
Outpatient Services: While the centre excels at providing immediate crisis support, they also offer limited outpatient services for individuals seeking ongoing mental health care. It's recommended to inquire about these services during an initial consultation.
Website Resources: The UMHCC website (umhcc.org.au) provides valuable resources, including information on mental health conditions, self-help strategies, and links to other support services.

Conclusion: The Urgent Mental Health Care Centre represents a crucial component of the mental health landscape in Adelaide. Its commitment to accessibility, timely intervention, and compassionate care makes it a vital resource for individuals navigating mental health challenges. With its strategic location, dedicated team, and comprehensive services, the UMHCC strives to provide a lifeline for those in need. We strongly recommend exploring their website and contacting them directly if you or someone you know requires urgent mental health support. To reiterate, the centre's phone number is 884489100, and their website is umhcc.org.au.

👍 Reviews of Urgent Mental Health Care Centre

Urgent Mental Health Care Centre - Adelaide, South Australia

email N.

5/5

Could not speak more highly of the punctual, high quality, lived experience informed, and empathetic care my girlfriend and I received when I took her there when she was in crisis. We were seen by a nurse and lived experience carer within 15 minutes, for better and more empathetic care than I've seen from ED or ambulance staff. They attended to all medical and legal concerns professionally, which allayed all of my girlfriend's fears about coming here. The clinician we saw was so lovely, she helped my girlfriend open up like I've rarely seen her do. The benefits we both got from just a few hours in the middle of the night were incredible. This place is perfect

Jordan ?. P. P.

5/5

I recently visited the urgent mental health care centre on Grenfell st after receiving a recommendation from life line.

I was an absolute mess when I arrived but was met by compassionate, understanding, diligent and informative staff, who really validated what I was going through. They made me feel as safe, calm and reassured as they possibly could.

If you’re suffering from a mental health crisis in Adelaide I strongly recommend this centre over visiting an emergency room initially. They will help you get a clearer picture of the care you need and how to go about getting it.

Barry G.

5/5

I came here one night in a state of panic due to stress from a family member. The staff were very friendly and offered me snacks and other amenities. I did have to wait a while to talk to a therapist because there was a change over of shift (11pm). I do not remember the name of the therapist that saw me (she was in an electric wheelchair) but she was empathetic and helped me out greatly with the difficulty that I was going through with. I hope this place is able to get more funding.

Ashleigh P.

5/5

Im so grateful this place exist. From the moment I walked in, I felt safe and cared for. In my opinion it’s the best urgent mental health clinic/service I’ve ever been too. I can’t thank all the staff enough for helping me and making me feel like I had an abundance of support.

Emma T.

5/5

Could not be more grateful that a facility like this exists & is accessible 24/7 for anyone in crisis. Not only do I believe that you saved my friends life but the level of care, support & understanding shown to us both will never be forgotten. I have been in and out if the mental health system my entire life, yesterday was the first time I felt truly heard. Thank you to every single one of your team from peer support workers to the clinical assessment team for everything you do to make this amazing safe space work. It gives me hope. Every single one of you restored my faith in humanity by simply being there when I didn't know where else to turn for help. Forever greatful ❤️

Cherie F.

1/5

I would not recommend this place to anybody in a mental health crisis at all. My experience with presenting here with my Son was so very poor . It was obvious to x 3 staff members that my son was extremely unwell and that I was struggling with him. After a 10 minute if that even intake process we left with the opinion of the intake person that they could be of no support other than give us a folder of pamphlets and a bottle of water each . The intake person I question to what is there duty of care? I myself a health care professional. Less than 24 hours after visiting this service on 1/ 01/25 my son took his own life.
After contacting this place to inform them of our experience and the outcome
I then received a survey to fill out about my experience as the support person.
No sensitivity at all for a mother who lost her son the day before.
I was told I would receive a call as this experience would be reported and escalated to the appropriate in charges.
I have not received to date any call or feedback.
My opinion as a mother and healthcare professional very very poor service .
Perhaps there needs to be a re branding of the name of the service as it gives false hope.

Sienna K.

5/5

came here last night and the workers were honestly so sweet. if i'm being honest, i hadn't heard good things about this place but i was in crisis so i decided to give it a last ditch shot, fully expecting to hate it and walk out with nothing changed. i think there's a lot of confusion around what this place is for, but i realized that it is more a place to keep people safe in crisis then fixing all their issues and having specialist care. even though that is the case, i still found it extremely helpful and genuinely walked out of there with a smile on my face a few hours later. i was able to talk to workers who i could relate to and it was nothing like the other mental health services ive used in the past, which were extremely judgmental, misinformed and unhelpful. shout out to the cool worker named river, they were so nice to me and really helped me feel better.

Dylan M.

1/5

Waited 2 hours to be seen by any of the 6 staff I saw. Continually was told it wouldn't be too much longer. It was an absolute joke. The person before me was seen 10 minutes after his paperwork was done. Unless it's an absolute crisis, this place won't do anything for you.