The Little Clinic - Germantown, Tennessee

Antonia Smith

I had an appointment today for 12:45pm, as I walked into the store, I saw the lady at the front desk, Tracey, walk towards the door that leads to the back. I attempted to log in on the kiosk and was unsuccessful due to not having an access code. I remembered that I had a check in link on my phone. I logged in and completed my check in my 12:47 pm!
Tracey walked out and sat down at her desk at 12:55 pm. She asked me if I had an appointment I told her yes, I do, but I wasn’t able to check-in on the kiosk due to not having an access code. Tracey asked for my name I gave it to her and she said my appointment was cancelled. They have a five minute grace period. I told her, I was here on time I even saw her when she went to the back. She proceeds to tell me, “I can’t control the system”. I also told her that I checked in on my phone within the time frame, she proceeds to say “I cant control the system”. I can reschedule the appointment or schedule it for another location.
I just said thank you and walked off.
I got to the Little Clinic often, this is my first time going to this location, but I will NEVER go back to this location unless it’s the ONLY that’s open.
I didn’t appreciate Tracey’s attitude, it was very condescending and nonchalant.
There should have been a notification or an alert that goes off when a patient completes their Check-in. I checked in at 12:47 pm, which was STILL within the 5 minute grace period.

Christini Laughlin

Very unprofessional service tonight.
The lady working the front desk on Thursday October 12th was rude to us from the moment we walked in.
I had scheduled an appt for 6 for cough, cold etc. and was a little early.
When she learned that my mother did not have insurance (since she’s visiting from out of country) she went in and cancelled my appointment without asking. She says that she doesn’t want us to waste money and argues that she does not need to be seen today.
I knew that I had to pay out of pocket and I was ready for it. She then goes on about what she suggests we take and she can advise cause she was a nurse before.

Next, I had an additional question regarding a prescription I was given two days ago. She tells me that she’d call the doctor for me but after standing around for a while with her not doing anything I told her that I would call later to figure it out since I didn’t want to hang around. Then she gets mad and tells me that we were early for our appointment and she helped us even then (there was no one else there then) and as I walk away yells “you need to grow up”.
I am never going to the Farmington Kroger little clinic again.

Jan

I went to The Little Clinic today for immunizations and as the front desk person was politely and apologetically explaining that it was their lunch break and asking if I could come back in an hour, Racheal came out and said “It’s okay, I’ll take care of her.” She proceeded to do just that - from paperwork to shots to making sure I understood possible side effects and when to return for the next immunization in the series.
I’ve been there on two separate occasions now, and both times the waits were short and the staff was great!

Scott Vaughan

Made an "appointment" the day before, sat in waiting room for 30 minutes before anyone ever came to the front desk, after waiting an hour past my appointment time they called a patient who had just walked in that same day. I complained and they didn't care that I had been waiting an hour past my appointment time, this operation is a joke. Will NEVER go back and will tell my neighbors not to waste their time. I had to bring my two kids with me, which is why I made the appointment, because they can't sit still in a waiting room for that long. This office thinks it's prudent to see a walk-in with no appointment when the patient who has already waited an hour past their appointment is still waiting? Ridiculous.

Passionflower Common

I have been here twice since 06/03 and my experiences have been great starting with the medical assistants that checked me in, on my first appointment I didn't know that I needed an appointment and was able to be fit in, to bring seen by Nurse Letoya who is FABULOUS and back today seeing Nurse Nicole who is equally as FABULOUS! I will refer family and friends and use the clinic again if needed.

Amy Upton

My son was suffering from flu like symptoms and his pediatrician is not open on the weekend so we went to the little clinic after making an appointment. We were there only a few minutes until we were called back. The lady at the front desk and triage was super sweet and the nurse practitioner was great! Very thorough. I would recommend them to anyone that needs medical care but are unable to see their doctor.

Erica Wooders

On this past Friday while visiting this little clinic the experience was awful. The FNP Rachel attitude sucked! I'm very big on customer service which I think I should be. She had this arrogant, unconcerned persona and wasn't empathetic at all. I went in with an intense sinus headache and explained to her that I needed something to relieve it because of the previous meds not helping and all she could say was that, this seems like a trend in the south to where everyone just wants something to stop the pain while not being consistent taking something on a daily basis. The only other person that I saw was the medical assistant and she was pleasant. I could really go on and on about this experience because she wasn't polite at all and eye contact wasn't given. I rated this a 1 only because 0 wasn't an option!!

Deborah Barton

I have gone several times to the Little Clinic at this location. The lady at the front desk and the nurse practitioner were knowledgeable, helpful, and friendly. They were good experiences, and I would rate them as a 5 star. However, I went yesterday and there was another nurse practitioner there. It was a terrible experience. She was rude and disrespectful. i left very upset with this experience. I would rate this visit as a 0 star if it had been possible.