The Hills Clinic - Kellyville, New South Wales

Blake F.

Staff were beyond rude, was given the wrong medication. I went in with depression and suicidal feelings was told to “just take Valium” after saying I didn’t want to take it and continually saying I want to speak to my doctor about not taking it I was spoken to like I was garbage. The room was disgusting and hadn’t been cleaned properly; the glass window had “this place is horrible” and “please help me” carved into it. I had my partner visit me. (My one support person). Nurses stormed the room and accused us of being inappropriate (it was raining and she was laying on the bed while I sat in the chair watching tv). They charge you to use the washing machine and dryer. I lasted 4 days and honestly my mental health is in worse shape after leaving. DEFINITELY AVOID THIS PLACE THEY WILL NOT HELP YOU GET BETTER.

After leaving the ceo (who screwed me over as I was meant to go to south coast medical private but she stuffed up my admission and tried to make me share a room even after I was promised months ago I would be given a private room) rang my partner and said the reason I left was because I was demanding more Valium - I hate Valium and do not touch benzodiazepines as they make me sick and mess with my mind, something me and my partner have had to work through: she tried any excuse to avoid accountability that she and the hospital have let me down.

I know full well there will be some bullshit reply to this that won’t be true but I am more than happy sharing the photos of the state of the room, wrong medication that was charted and videos (of the interactions where I’ve denied wanting to take the medication).

I only gave this dump 1 star because you have to, AVOID THIS PLACE IF YOU ARE SERIOUS ABOUT GETTING HELP BECAUSE THIS PLACE WILL SET YOU BACKWARDS

Robert

Thank you Kellyville Private Hospital and Aurora for Helping me transform my life through, in my opinion, the leading SMART recovery program in Australia.

I have experienced substance abuse issues my entire life and have undergone Private treatment in the most expensive hospitals in the Greater Sydney area.

Kellyville Private Hospital under the leadership of Emily, Marina and their team of nurses, psychiatrists and counsellors have through their flexible offering of CBT and Motivational Enhancement Therapy programs provideded my with the structure, routine and discipline to help me effectively manage my behavioural (schizophrenia) and substance abuse issues.

After 10 years of isolation characterised by highly destructive behaviour, I now have a social network of well educated and professional contacts, have recommenced tertiary studies, upgraded my living arrangements and found new career opportunities.

Thank you Kellyville Private Hospital.

Matthew S.

Steer clear. Probably have good intentions but needs serious work.
Well designed and comfortable facility. Crap program and staff now. Many better facilities out there.
Also was incorrectly charged for pathology costs when I raised it with them no action was taken or care given.
Don't trust them with your money or insurance. Steer clear.

Kavintha A.

I can only speak about the outpatient programs, as these are the only ones I've attended here. I can say with all my heart that they have been life-changing and enriching.

I've been attending outpatient programs here for a year now, and admittedly, at the start I was frustrated with the administrative processes for enrollment and intake. However, with how significantly the systems have improved, especially in terms of more efficient, streamlined enrollment and the unexpected bonuses of upgraded rooms and new group therapies, it's impossible not to give this positive feedback.

I've participated in several group therapies, including addiction group therapy, CBT, and ACT. Each one has contributed significantly to my personal and spiritual growth. I often come into these therapies underestimating how much they can help me, but by the end, I realize the profound impact they've had on improving my mental health. I plan on doing ADHD and DBT group therapies next, and I’m looking forward to the positive changes they will bring.

I'm incredibly grateful for all the amazing therapists who run these programs so well and who truly bring about positive change, and for all the work The Hills Clinic has put into improving the group therapies. Whether it's upgrading rooms, hiring more therapists, or adding new groups like the recently introduced OCD group therapy, it's clear they are committed to providing the best care. Even though the OCD group doesn’t apply to me, it makes me really happy to see them adding such beneficial options for patients.

I must commend the day program manager, Sara. Although I don't know her personally, the impact of her work is incredibly clear. Upon finishing my ACT group therapy today, I received an email stating that I could enroll in the ADHD group starting next week. This kind of efficiency and care in the intake process is something I am deeply grateful for.

Additionally, I want to thank all the admin staff for their hard work and dedication in making the processes easier and more streamlined. The improvements in the intake systems and administration have made a substantial positive difference. Keep up the great work!

I am extremely grateful for this clinic and can't express how thankful I am for all the clear improvements they've made. I’m so grateful that a place like this exists, offering so many life-changing outpatient programs. 🖤🙏💯

Dushyant S.

Initially I hesitated to go to this facility as reviews were very discouraging. However, after lots of deliberation I decided to try as this is close to my place.
Now I understand why most of the reviews are bad. I am highly disappointed with the initial assessment experience (during and after initial consultation).
So think twice

Kylie T.

Well this time Kellyville Clinic outdid themselves into the most unethical, degrading, defamation of someones character (who is trying to get professional help)🙄 My last experience in the Drug and Alcohol ward due to a rapse. If you want to get clean THEN THIS IS NOT THE PLACE. I ended up leaving because I was on more drugs than what I was on the outside 😈I will get to the discharge summary soon enough. In the mood section is good but D&A a whole new level of subhuman professional help, from staff that no longer care thats not saying all staff some really want to make a difference but there are afew few who have no compassion empathy and care thats required. The last time I was coming off a very strong pain medication due to my back and mind you I've been to the Clinic for years but this last one took the cake.I was put on extremely high level of strong drugs I had no idea about and Valium by the truck load. I couldn't even talk or walk and the nurses still keep dishing out the medication that was making me this way. I was virtually unconscious . My Mother rang the clinic to speak to the nurses as to why her daughter couldn't even say a word. One of The patient sitting next to me had to answer the phone because I couldn't answer it an ambulance in which they subsequently told the ambulance that I was to be discharged even though they had no proof it was actually them over medicating me without even telling myself that I had been discharged) called because they thought that I had taken something yet when mum called the nurses station and I know which there she spoke to who is exceptionally precise in her work stated that I was on the highest dose and she couldn't understand why this was the case. Humm. as well as certain couple of hundred milligrams of Valium a day I was barely conscious. The best part comes next.... I get my discharge summary and I won'trepeat what was put on there its way too disturbing. It was completely unprofessional, LIES as big as your ❤ character destroying uncombecoming of a private hospital. I have taken this further and I did ask for an updated one that was actually correct I got it within two hours to reflect the true discharge I also believe that discharge summary is a legal document that is another thing I am pursuing the first one I received I had never read something so while so disgusting such lies I will never ever go back to that hospital and I'm going make sure that something is done about the overall running off the hospital. I will give it to the group facilitators they are amazing and they really want to help there are a lot of people that want to help us but it's a known fact that drugs are all throughout the hospital. Patients are off their face and the nurses are aware. I now a couple of times that I've actually told the nurses even the CEO what's going on and funny enough I got kicked out where's the irony in that and how does that work again as zero out of 10 if I could give it please reconsider any admission to this Hospital.

Well its been months now since I asked Management to contact me regarFOR THEIR ACTIONS TOMding this Herendus incident and of course in true form this so called clinic i haven't hear a word. WELL LET ME TELL 6OU IVE TAKEN THIS TO THE HIGHEST AUTHORITY AND IT WONT BE LONG BEFORE I MAKE SURE THAT THEY WILL BE HELD ACCOUNTABLE

Patrick G.

If you wish to get proper mental health treatment, or any sort of good treatment at all stay away from the hills clinic.
The doctors lack any care or understanding. They admit to having no experience with autism or ADHD and provide inadequate help for patients nor do they offer any type of second opinions or referrals for people who request it. The help they provide is basic and better help can be obtained outside of the clinic. The food they provide is during your stay is subpar in terms of quality and quantity to the point patients will either prefer to go without, restrict their diets to bread rolls or source their own food. Examples of meals will be a small portion of "pink" but really it comes out grey salmon with 3 small potatoes for your entire dinner (pic provided), 1 party pie and 2 watermelon cubes, bland attempts of some type of thai dish, 1 quarter of a sandwich and 2 cucumber slices. Multiple patients have gotten physically sick after eating meals here.
Basic facilities such as air con constantly malfunction and don't work. At times the rooms have an unpleasant sewerage smells.
Nurses and doctors who continuously misgender patients that are transitioning and don't apologise when being corrected. Doctors who falsify and lied on discharge records to reflect positively on themselves instead of admitting to their incompetence. My partner was literally told by a nurse it was best for them to discharge after having a complete meltdown and to come back after a week with the hopes of getting a new psych. I've made a complaint to the health care complaints commission due to their complete lack of care provided. For a place that was charging my partner $1000.00 a day for their stay you'd expect a lot more.
Save your money and yourself, avoid at all costs

Raphaela M.

Dr Tanveer Ahmed misdiagnosed me, caused me harm as a result and for 3 years, ignored both my concerns and my GPs reason for the referral. The GP who saw me since I was a baby so knows my baseline very well and knew something was horribly off about me when I came in that day.

I was a patient of Dr Tanveer Ahmed from 2017 until I moved to Perth in 2020. My doctor sent me to him on suspicion of bipolar which was included in my referral. Dr Ahmed diagnosed me with BPD, depression and anxiety then popped me on antidepressants and sent me on my merry way. He ignored my concerns when I described what I later learnt was a hypomanic episode every time I started an SSRI or SNRI, saying it was normal. He invalidated me when an SNRI made my moods even worse and relapsed in self harm, only taking me off it because I couldn't eat anything and was losing weight. When I approached him for an autosm assessment all he said was "Nah you don't have autism" without even bothering to assess me or recommend someone who can assess me. I went through so much pain because of him. Because he refused to listen to me, told me my manic episodes were normal and to stay on the antidepressants. I am a danger to myself during manic and mixed episodes, I have so many scars that could've been prevented, my first suicide attempt in 7 years at that point could've been avoided, I could've been stable enough to work and finish a tertiary course earlier, had I been listened to, taken off the medication that was dangerous for me and put on a mood stabiliser stronger than lamotrigine as that did nothing. I missed out on so much of my life because of him. A shell of a person always severely depressed with bouts of mania or mixed episodes here and there, dependent on others for everything, terrified from all the delusions bipolar feeds me.

It was constant invalidation, ignoring any concerns I had and bevause of the misdiagnosis and him not caring about any of my concerns, I kept relapsing in self harm, was cyclig more frequently and wildly due to the antidepressants and I thought I was crazy. It's only when I moved to Perth and had to see a new psychiatrist that I was taken seriously. I was immediately taken off antidepressants, started on lithium and I felt more human than I had in years. My new psychiatrist said he wasn't qualified to diagnose me with autism but he looked at my school reports anyway and decided to assess me for ADHD which I also have.

After years of invalidation and being on medication that sure improved my anxiety and I seemed less depressed when in reality I was having frequent mixed or hypomanic episodes, causing harm that could've been stopped with the correct treatment, I'm finally able to go long periods in remission, I was finally able to quit self harm (turns out it's easy when you're not frequently having dangerous episodes complete with psychosis) and when I had a psychotic break after an extremely prolonged stressful traumatic event, I was taken seriously by my psychiatrist immediately and given the care I needed. I finally know what it feels like to function, to not be at the mercy of my brain, to not need to harm myself to shut the delusions up, to not experience psychosis, no longer going a month or two without harm only to relapse when I'm manic or mixed for reasons I can't comprehend when I'm better. I finally feel normal and happy.