Territory Medical - Nightcliff, Northern Territory

Alice A

I have been a registered patient at this practice for 18 months now and have had a great experience. I would recommend this practice to friends and family.

You can easily book and amend appointments on their app, and the reception staff have always been very helpful on the phone and face to face in my experience. This practice is busy, so I would recommend booking in advance, which can easily be done using their app.

My experience with the GPs has also been fantastic, and I wanted to highlight how thorough and professional Dr Beenish Ashraf is. I have seen her for my pre and post natal appointments and she also completed a thorough six-week check on my new baby. I knew I was in safe hands during our first appointment last year. I would recommend her to friends and family.

Brandon Sideleau

Territory Medical is a mixed bag. Overall my experience has been very positive, but it varies from doctor to doctor. Some doctors are excellent, while some others seem to have strong opinions on medical conditions for which they are not specialized. This has only happened once and I have managed to avoid that doctor, but it stuck with me. By and far, appointments are quick and efficient. My favorite doctor Jackie sadly left the practice. She really worked with me and was willing to think outside the box. Its rare to find a GP that is willing to try novel treatments, which are vital when your conditions has no universally accepted cause.

Northern Girl

Phoned up and made an appointment with my usual doctor, only to be told he had left. Made appointment with another doctor. Turned up to my appt on correct day and time to be told they made the appt at Nightcliff. Did not even know they had another surgery. When I emailed to complain about the service, got a reply basically stating I was a liar and the staff member had informed me where it was. Was also told I requested a female doctor which again a lie, as my old doctor was a male. Yep definitely would have turned up at the wrong surgery and wasted my time. Very disappointed in the service and would not return.

anne-marie Calvi

They no longer bulk bill children. I've taken my 2 year old here since birth and our last appointment was less than 2 months ago and was bulk billed. This is a very recent change and when I made an appointment over the phone yesterday I wasn't notified. I was only made aware of this at the end of today's appointment when I was surprised by a $75 fee (before Medicare rebate). I'm annoyed that this wasn't brought to my attention when making the booking as I would have liked to have the option to take my child to another bulk billing clinic.

Ailsa

My dentist sent a referral to them and as per his instructions - I called them the next day to organise an appointment. Got told by receptionist “wait for our call”. She didn’t bother to take my details or anything…

And I’m still waiting and wondering if I should try go interstate.

The doctors themselves might be wonderful though! Just unfortunate about the receptionist staff..

(Edit: Thanks for the response, Territory Medical. Increased by a star because I appreciate the explanation. Still don’t understand why the receptionist didn’t mention the triaging process or a rough ETA on when to expect a callback though? What is the point of a customer service staff like a receptionist if they’re not guiding customers through the business and its services ? Not sure what else I can say to your coordinator but I’ll keep it in mind.)

Danielle Gough

I have been going to the Mitchell Centre Clinic for a long time and seeing Dr Legault. It is true that there can be a long wait to get an appointment as they are so busy. But every single time I have had a more urgent medical issue the reception team and Doctor Legault have made sure I am seen to and cared for immediately. I recently was unwell whilst interstate and she provided me with a Telehealth appointment within 24 hours of me contacting the clinic. They have always made time for me. But most importantly Doctor Legault is a brilliant GP that I trust wholeheartedly. I cannot recommend her more highly and I am deeply grateful for the care she has provided me over the years. She has been absolutely instrumental in maintaining and improving my health.

Kimberley Pickens

Don't go here.
The doctor gave me the incorrect appointment time, and as such I turned up at the clinic late for my appointment. They didn't call or anything to let me know the appointment had been changed. I was unable to receive a procedure I had been waiting MONTHS for, and ended up leaving the clinic in tears from frustration. I now need to go to lengths to get a new referral and booking.
The clinic took no ownership and didn't offer to rebook for me.

Julia Kater

Fantastic service across the board. Went above and beyond to help us with our limited time before travelling. Great staff, nurses and doctors Thank you!