St John of God Langmore Centre - Berwick, Victoria

Liz W.

I would give zero if I could. I went there to be treated for trauma but I needed to detox first. They were unable to handle my detox, even though they are a DETOX FACILITY, so they said they needed to send me to hospital to have an ECG and bloods done. I assumed this would take a few hours so I left all my belongings in my room.
The hospital then moved me to a ward and told me that I had been discharged from Langmore. ? What?!! I was then left at the hospital for 5 days with nothing, my closest family and friends were 2 hours drive away and work and have other commitments so I only had what was available at the hospital. Guess what my earliest trauma was that I told them I needed help treating? Being rushed to hospital for the first 5 years of my life and being terrified of hospitals and people around me dying!!!!! AND THATS WHERE THEY PUT ME. ABSOLUTELY ABHORRENT. DO NOT GO THERE

Trish P.

I was told that there was a 5 month waiting list for a psychiatrist when I delivered the referral from my GP in person in early September at St. John of God Psychiatric Hospital Reception in Gibb Street Berwick. I also emailed through a very thorough history of serious depression even though I’m on mood levelling and anti depression medication for the past 4 years. I wanted a review of my diagnosis and also my current medication. Was told that this had been sent to the Triage Team.
My GP then discovered that I had serious renal impairment on 6 September as a result of a blood test and he could find no sign of obesity, diabetes, high blood 🩸 pressure. He suspects that the mood evening meditation may be causing the impairment as it is very high in sodium.
I dropped off the paperwork of my blood tests over the past 3 years at Reception in Gibb Street and asked for my case to be expedited.
Had a missed call from Anita on 11 September, also a text message that if I did not respond within 72 hours I would be bumped to the back of the queue. I called and called over the next 2 days and either got an engaged signal or voicemail. Very frustrating!
Called in to Reception again on 12 September, this time with result of renal ultrasound which showed no abnormalities in kidneys.
Spoke to the lovely Marina, who by now knew me by name and treated me with great care, which I really needed as I was feeling quite desperate. Marina said that she would be working with the Triage Team the following day and promised to call me on Friday 13 September. Which she did, and gave me an appointment for 15 October. Thanks sweet Marina, you get 10 ✨ stars from me for caring for the individual patient. Marina had also given me a bottle of water on a previous visit when I asked where I could fill up my water bottle. I offered to pay and she said the water was for patients and was happy to give me a bottle, which really helped as I was dehydrated from running around after working in Transit Soup Kitchen in Narre Warren all day.
I understand that the Mental Health system is under great pressure especially after Covid, however there is something seriously wrong with the appointment booking processes and procedures at St. John of God Langmore Centre Consulting Rooms.
I am an Industrial Engineer and know how to make processes work efficiently, and there is huge room for improvement in your current processes.
I am happy to discuss this issue with you any time and only wish things were working better there, especially for fragile people with serious mental health problems who should not have to jump through hoops to even get to speak to someone who cares on the phone.
I only succeeded because I persisted in turning up in person, time after time, actively advocated for myself and would just not give up and I cannot afford to. My lovely and supportive family want me to be happy and get back to my normal self again and be here for my 5 grandsons aged 12, 11, 10 and twins aged 6. Also a beautiful great granddaughter aged 3 months. That’s a hell of a lot for me to fight for, I think you’ll agree.

Regards,
PP

oikawae N.

I had my MH placements here and I feel like it's gonna be the best placement I'll ever have. The educator's nice, nurses are soooo helpful, and the patients are lovely as well! It's perfect and there's a lot of learning opportunities!

Lauren D.

As per other reviews I do not recommend. I saw Dr Brij Kishore back in August and he refused to send me or my psychologist a report for months, after saying that he said he would. I had to contact the Victorian Healthcare Commission to gain access to my report. He also lacks empathy and seems highly narcissistic. It is unfortunate that his job involves interacting with vulnerable populations.

Kayla H.

I just had my first ever psychiatrist appointment (which cost over $600) only to leave in tears. The male psychiatrist I saw was absolutely awful- not a single amount of empathy, warmth or concern despite me mentioning my suicidal tendencies. He told me he “didn’t want me to unpack” my trauma because it would be too difficult and there wasn’t time for it. I felt I had made the first step in my mental health and felt optimistic only to have my trust betrayed and feel I have no hope. The reception was beautiful and I felt they really listened to me so thank you for that. I will be sending an email also, shame on you doctor I am a sick patient

Skii C. (.

Absolutely disgustingly.

Terrible communication from the consulting suite. For an appointment, after months and months of waiting.

Zero considerations made.

Attempted calls Prior to running late as one can't control the weather nore stupid traffic... Even with leaving ahead of time for scheduled appointment.

Their stupid auto messaging machine and leave a message when calls aren't answered pathetic. Because they LITTERALLY don't respond

Only to arrive and address directions incorrect so spent further wasting time trying to call again to get the actual entrance.

And then, be told that because of running late have to reschedule to another date two months later.

With no cause effect or alternative being arranged.

No consideration for distance traveled or time taken out to make it to the appointment, let alone the mental stress of getting to the appointment.

Discussing practices.

Heath H.

this place is so unprofessional i cannot begin to describe the lack of uncaring doctors in this practice. patients not being called back after calling FOUR TIMES. “forgetting” to call back paitents when they are in need of help is rideiculous and you call yourself catholic god would not approve of the work you are doing and the so called help you are NOT giving your paitents. do BETTER.

Zoe P.

Off to a shocking start from the get go. Spent weeks (months) on the waiting list just to get in to see a psychiatrist for a diagnostic assesment that is costing me a couple thousand dollars.
The administrative process is a joke.
2 missed calls, both of which I returned within minutes and just go to a voicemail service
Received a text to say if I didn't call back within 72 hours I would be bumped off the list. Spent 30 mins on hold with another team trying to connect. The receptionist was so rude and dismissive, acted as though any questions I had were an annoyance. I double checked that my booking was for both ASD and ADHD and she rudely responded with "yep"
When she emailed through my appointment details I noticed no mention of ASD assesment and replied immediately to query this and also query why my appointment is with a Psychiatrist that does not have either ASD or ADHD listed in their areas of professional expertise
It's been over a week and I have also called again twice with zero response. Will be cancelling my appointment and taking my business elsewhere.