Ramsay Clinic Thirroul - Thirroul, New South Wales

Acrl A.

I had a deeply distressing experience at this facility. Instead of receiving the care and support I needed, I felt retraumatised during my time there. Despite expressing my concerns, I was discharged without any clear communication or follow-up. I did not receive any discharge paperwork or my blood test results, even after multiple requests. This lack of transparency and compassion was incredibly disappointing. I truly hope the management takes these concerns seriously and makes improvements for future patients.

Finley R.

I’d like to add onto my review after reading some of the others. This clinic is not for patients who are in states of distress. It’s for non-acute patients. It’s also not somewhere where you will receive 1 on 1 psychological care. Therefore please expect that you will not be able to do in-depth therapy work for your own trauma as you will be in a group therapy scenario and could trigger other patients by openly talking about your own traumas. You will learn skills and practices to help you in your life. If you require psychological treatment you should see a psychologist outpatient. Now on to the rest of the awesome review!

I have not one bad thing to say about Ramsay Thirroul.
Dr Karen Williams is a wonderful psychiatrist and will undoubtedly support you and give you the confidence and motivation to further your healing journey.
The nurses are also so lovely and are always there when you need them and constantly check on you. The difference in nursing staff compared to other psychiatric facilities is that the nurses here don’t have god complexes and are extremely trauma informed and they genuinely care for you. It also helps that they seem to have such a great supportive environment to work in as well. A few note worthy nurses are Janelle, Thomas, Scott, Greg, Sarita, Jess, Lynelle, Cat, Carolina, Claudia (Agency) and Cherie.
The food is fantastic.
The rooms are calm, quiet and comfortable.
The group therapy (inpatient and outpatient) is amazing and has helped me thoroughly with learning skills to help me in my life.
The art room facility is beautiful and has everything you could ever need to be creative.
The gym and pool are state of the art and amazing along with the somatic therapist Jean who is incredibly empowering and could make any person smile even on their worst day. Jean provides group and individualised support in the gym and pool during group sessions depending on what your needs are and will happily organise a one on one session when she can to help meet your needs.
The reception staff are lovely and know almost all patients by first name.
The location is also incredibly beautiful. It’s a 15 minute walk to the beach and there’s a beautiful mountain to hike behind the hospital as well. There’s also ocean views from the balcony which is open all day to enjoy.
The clinic is also LGBTQIA+ inclusive and are very informed on gender and sexuality inclusive care.

The care that I received here was unlike anything else that I have ever experienced before.

Le R. D.

I had the privilege of seeking solace and support at the remarkable Ramsay Clinic Thirroul Mental Health, and words cannot adequately express the profound impact it had on my life. From the moment I entered the doors, I was enveloped by an atmosphere of genuine compassion, understanding and unwavering dedication to healing. The staff at the clinic demonstrated an extraordinary level of professionalism and expertise. Their commitment to providing personalised care and ensuring the well being of each individual was evident in every interaction.The nurses, therapist's, and support staff worked together seamlessly, fostering an environment where one could truly feel seen, heard and validated. What sets this clinic apart is their holistic approach to mental health. Through a combination of evidence based therapies, they offered a comprehensive treatment plan.The integration of various therapeutic modalities, including Cognitive Behavioral Therapy, reprocessing, art therapy, and mindfulness techniques, provided me with a well rounded healing experience. Group therapy sessions allowed me to connect with individuals who had experienced similar traumas creating a powerful of understanding and encouragement. In conclusion Ramsay Clinic Thirroul Mental Health Trauma is a beacon of hope and healing. Their compassionate staff, holistic approach serene environment and unwavering commitment to lasting recovery make it the epitome of excellence in Mental Health Care. I am eternally grateful for the transformative experience I had at this centre. I wholeheartedly recommend it to anyone seeking genuine healing and restoration.

Lisa R.

This clinic was great for my first stay being so trauma focused. Now after my second stay, not so much. It's becoming more of a detox clinic with little support surrounding trauma which is what it was intended for.

Smarty G. S. C. M.

We all want perfect - but life doesn’t often come that way. This place is not perfect .. but it’s growing towards a better approach and there are so many people that really care.

I can honestly say that I leave this place a little better, a little less lonely and with a few new friends.

Sure I had a few tricky moments and I needed to be seen and heard. And I was. I had to be brave. I had to reach out. I had to find my voice.

No one can make us better. Sometimes we want that. It’s our life, with all those experiences we bring. No one here will fix those bits. No one can but us - individually and together.

So I am so pleased I came. I never imagined that I would say that. I think it’s the best fit for us, the ones who are a bit tired, a bit lonely a bit self / other love deprived. The ones that want to belong but for whatever reason - we got left behind.

I would suggest bringing a doona, an under blanket and some warm clothes. Perhaps an openness to something. The sunrise is great.
The relationships are healing. The property is comfortable (though the ac is a bit cold)

This is genuine. I’m glad I came

Mays A.

My experience with this hospital was extremely disappointing. Despite clearly stating my need for trauma processing on my submission form, the program offered only basic techniques like breathing exercises and meditation, which did not address my needs at all. There was a strict prohibition on discussing trauma, even within the group or with other patients.

The head psychologist, Meryan (if I recall her name correctly), seemed unaware of my diagnosis or different mental health conditions, which was concerning given her role. This lack of understanding made me feel unheard and unsupported. Overall, the program felt like a waste of time, and I left early feeling more distressed than when I arrived.

It's disheartening that the hospital seems unwilling to accept constructive feedback. They discouraged negative comments and encouraged only positive feedback, which is misleading to potential patients.

I regret not heeding the warnings from others about this place. I cannot recommend this hospital based on my experience. It's crucial for mental health facilities to prioritize patient needs and provide effective, respectful care. If you're seeking treatment for trauma, I would advise looking elsewhere for more appropriate support.

Angelina R.

Unfortunately, I have witnessed the re-traumatization of my one of my closest friends at this terrible "trauma facility".
Ramsay Clinic Thirroul misdiagnosed her, overdosed her and isolated her.

Her limited psychiatric appointments were abrupt, belittling and unhelpful.

In art therapy she was asked not to share her artwork as it would be to traumatic for the other participants.

Patients were not allowed to share in group (what's the point of group?) because it could traumatise other participants. Nor were they able to discuss the reasons they were at the facility outside of group (for the same reason).

I have multiple text communications between myself and my friend from her time at this horrendous place. I have encouraged her to pursue this medical negligence further.
I am posting this now with her permission.

From all the accounts I have heard of from people that went into Ramsey Clinic Thirroul for treatment, most have come out worse than they went in.

It definitely needs an audit, an investigation and an overhaul.

I am just so grateful she was strong enough to survive the experience.

Alissa B.

I don't write reviews so I feel absolutely devastated I had to write this. In one word: Heartbreaking. Left the facility re-traumatized and broken. I was denied my medication. I was not allowed to speak to my trauma to anyone. Why did I come here then? I witnessed patients being gaslighted by nursing staff around me. The first time a nurse asked me; "How are you?" - was on Day 10. I was referred to as a number and not my name. Left the group program on 2 occasions upset and no one came to find me. I ended up going for a walk and got lost in the bush for 2 hours. On another occasion, I asked to speak to the nurse, Lynelle to help me, I waited 4.5hrs and she then left her shift. I came back to find one of my artwork's (a picture of my hand requesting help) had been ripped off my door by a nurse. The Nurse Unit Manager told me my art was passive aggressive towards staff. No apology or explanation given. Deplorable. Not safe. All I have is tears.