Raindrum Private Rehab & Mental Health Retreat - Byron Bay, New South Wales

Peta S.

My original review has been mysteriously deleted. To clarify, I did not want to post my review under Raindrum’s Google Reviews, however felt I didn’t have many options as my review was and is about a therapist who is listed as working at Raindrum. It is deeply concerning that people pay many thousands to complete treatment at Raindrum, when my experience with one of their therapists has been so very hard to comprehend, deeply hurting and retraumatising.

As per my original review, I met Gina (one of the therapists listed as working at Raindrum) when she worked at another treatment facility. I had what I believed to be a long therapeutic relationship with her, (8 years), only to be abruptly terminated without warning. I have attempted to ask for closure, and even suggested asking for a mediator to help. After initially saying yes, I was then emailed a week later, and told no based on Gina ‘feeling fine ‘to not have ‘closure’. I am amazed my experience has been seemingly reduced to how Gina as the therapist feels. My feelings and any attempt at seeking closure have been met with the ‘silent treatment’ as I have been completely ghosted. As the former client, it seems my feelings are irrelevant.

No one has bothered to contact me, but instead my review was just deleted. Not sure if this means Raindrum is ‘taking sides’ or not. Therapists are automatically in a position of power. It is never okay to abruptly terminate without warning and without any real reason. As I have always stated, I welcome an opportunity to have my experience ‘closed off’, so that I can get on with my life. At the moment, I am very confused and equally hurt by what to me feels like unprofessional and unethical behaviour as per the Code of Ethics, by Gina. Finally, also for the record, the ONLY condition I have is Complex PTSD due to many years of severe trauma. I am a highly functional individual who works in a profession where I am valued and supported. When people seek treatment for those that Raindrum advertises they assist with, practitioners need to be ethical and professional.

PS

UPDATE

My review has now been deleted. Unbelievably disappointing as no one has bothered to even have a discussion with me.

My experience is with one of the therapists who is listed as working at Raindrum. I knew and saw Gina over an 8 year period, and I originally met her when she was working in another treatment facility in 2011. The care I received whilst in Gina's care was originally warm, compassionate and caring. For the first time I felt 'seen' and 'heard'. Fast forward 8 years later and I saw Gina as a private client. I do NOT have a personality disorder, like BPD or the like, as what I do have is Complex PTSD after many traumatic events growing up. My therapeutic relationship with Gina declined and rather than help me to address this, instead I felt left on my own. After attempting to cancel 2 appointments I was sent an email from Gina telling me I was 'inhumane' and that I 'had no empathy' towards Gina's feelings. She then abruptly terminated with zero warning a few days later. My trust was completely shattered. This was despite her providing many reassurances that she would never be the type of therapist who behaves in unethical ways. I have attempted to now gain closure with her for the past 12 months as it is NEVER okay to abruptly terminate a client with no real explanation. For my efforts, I have been repeatedly ghosted, along with having the silent treatment used by Gina - immature behaviours from a therapist. I do believe Gina possesses many positive attributes, however her complete unwillingness to address problems and to take accountability within a therapeutic relationship is very concerning. People seeking recovery from addictions are vulnerable. It should never be up to the client to feel that their therapist's needs and issues are put before the clients. No accountability has ever been offered, though I welcome a conversation so that I may gain closure on what became a retraumatising situation with a therapist I once held in such high regard. I really didn't want to place this review here, however it hurts when I read the glowing description on Raindrum's site of how Gina works, as the person I knew, was at a polar opposite to how she has described herself.

Tracey H.

After years of trying to treat my symptoms, mostly anxiety – that can at times be crippling, finally I'm addressing the root cause - trauma. The staff at Raindrum are professional, wise – and importantly, compassionate. I've learnt so much – and I feel supported to put into practice, what I now know. Thank you so much!

Samara T.

Staff were very warm, helpful and kind.

Bridget S.

Compassionate and caring team of professionals

Suni G.

Great team.

Jeff P.

chris E.