Priceline Pharmacy Casula Mall - Casula, New South Wales

alicia L.

16.02.25, I don't often come to Casula to go to Priceline as it is not my local but this time I happened to be in the area. After I quickly collected all my items, I proceeded to the cash register to pay. I wasn't in a very good mood but the girl at the register (I believe her name was Rhyana) was extremely easy going. She was very polite and the short conversation we had was pleasant. She asked the regular "how was your day" and "how are you" but I had felt very appreciative that she had actually seemed like she was interested in what I had to say. I don't usually come across many kind workers but she was much better than my past encounters. I would love to come back again if I had known that the service here was this good!

liz M.

Sent me only half of my order, no email indicating the change, no refund, no helpful customer service support, only an email indicating I have to chase it up myself, constant back and forth through email proofing evidence of my order or lack of, attitude from lady over the phone, because I the missed call customer service tried to contact me I could not answer because I work every 6 days and only could call on my 1 day off, I also waited hours that day for the call, but this lady was apparently on a lunch break. Which wasted my entire day off, now a week later I called and asked for some email indicating an invoice,? Which she said why! What do you want that to say? In a rude tone. I said I can’t wait another month because I don’t have the time to call up, if I could at least be notified via email of the amount, which she wouldn’t Evan tell me, just that it’s been put through to their financial team, it’s been a month now of me having to chase this issue up now, feeling so annoyed, first and last time I’ll ever order here online, lesson learned

Christopher N.

Pleasantly surprised to discover they were a compounding pharmacy. Services were great, on time. Pharmacist took their time with us when we had an after-service enquiry. Everything you could hope for from medical professionals 10/10

Rushdi I.

I recently had a remarkable experience at Priceline Pharmacy Casula Mall, largely thanks to the exceptional customer service provided by Lina, one of their sales representatives. From the moment we walked into the store, Lina's warm and friendly demeanor stood out. Her genuine smile and willingness to assist made us feel immediately welcomed.

During our visit, my girlfriend inadvertently lost $50 in the store. Understandably, she was quite distressed about it. We retraced our steps and returned to the store hoping to find the lost money. To our immense relief and gratitude, Lina was not only sympathetic to our situation but went above and beyond to help us. She carefully checked the area where we had been and, within minutes, found the lost cash. Her honesty and integrity were clearly evident, and her actions turned what could have been a stressful experience into a positive one.

Lina’s exemplary service didn’t stop there. She continued to assist us with our purchases, offering thoughtful recommendations and ensuring we had everything we needed. Her professionalism combined with her approachable nature made our shopping experience truly exceptional.

Priceline Pharmacy Casula Mall is fortunate to have such a dedicated and trustworthy employee like Lina. Her actions not only saved the day but also demonstrated the high standard of customer care that sets this pharmacy apart. It's rare to encounter such a high level of kindness and honesty in retail, and Lina’s efforts did not go unnoticed. We left the store not just with our items but with a renewed appreciation for outstanding customer service.

Apryle T.

Came in to buy a gift from The Ordinary for my sister amazing customer service! Thankyou to the lady who served me, super nice and chill! IHS fr ever 😂

Melissa P.

I attended Priceline yesterday 18/11/24 as I was lining up to be served the manager called for a young girl to serve me. From the moment the girl approached the counter you could see she didn’t want to be there. I was served on a counter that was covered in stock, paperwork etc.. extremely messy counter, the girl scanned my items, I paid the $58 total. I was asked if I wanted my receipt to which I replied no. The young girl then proceeded to count my items in the bag she packed, scan the receipt then go thru the items in the bag. She stated she forgot to scan an item $27.99, I pull out my card to pay for the missed item, but after a quick calculation in my head it didn’t add up. I asked the girl how is it possible I didn’t pay for this item with the total so high. She was rude and treated me like I was stupid. Shoving the receipt at me saying look for yourself. I did!! I found the $27.99 item scanned and showed her that. Her reply was oh it was the water I missed! The water was $1.49
I asked her how was it possible she missed the water but was about to charge me $27.99. Rudely she replies yeah I made a mistake. I asked for the manager. I waited a few minutes for the manager Gabriella to show, she storms up to the messy counter and proceeds to abuse me claiming I was rude to her staff before I even spoke. I was not rude to her staff. I just didn’t allow her to tip me off almost $30, so that apparently makes me rude!!!

I got a refund on my total purchase and went to chemist warehouse where the staff were friendly, helpful and polite. Also prices were much better at chemists warehouse.

Chemist warehouse is located in Liverpool Westfield’s or casula homemaker centre.
You’re welcome x

Edit to add.
I phoned the Casula store after realising they didn’t provide a complete refund, the retail manager Marianna ( or Anna she gave 2 different names) answered. I was explaining my experience and asking how I can obtain the remainder of my refund. I was told she did not care for my complaint and because I was rude I am now banned from her entire centre (Casula Mall) and because she knows the owner my complaint with head office will go no where.

This store looks at people and stereotypes. If you speak up when they’re trying to rip you off or match their energy they’re giving you.. you’re automatically the rude one.

Read the other reviews if this store. There’s zero customer care or service as advertised.

Local business owner in Liverpool x

Mike B.

This store is very expensive and overpriced. I bought eye drops and they charged me $28.4 I checked the price with chemist Warehouse and they were selling for only $16.
I Don't recommend this store to anyone, they are expensive and staff are all unprofessional, especially the pharmacists on weekends.
Go somewhere else! Chemist warehouse is way cheaper and better.

Mandas S.

I went today 29-06-24 to get some makeup for a date tonight, the lovely lady who was in the makeup section greeted me instantly (AMAZING CUSTOMER SERVICE) and I told her what I wanted it for, she tried a few different products on me and as my skin is so sensitive she didn’t push me into buying anything, she suggested a handful of things which I brought. But there was no forcefulness on anything. Keep this beautiful woman around!! She is incredible with customers and knows her stuff!!