Pinnacle Health Clinic - North Parramatta, New South Wales

sallyann H.

I had an appointment booked at Pinnacle Health for 11:30 AM today. I arrived a bit early, only to find another customer who had been waiting since 10:30 AM. Despite receiving a confirmation text the night before, I waited around for 45 minutes with no one attending to me, and my attempts to contact them went unanswered as their phones were switched off. This was incredibly frustrating, especially after driving in from the Blue Mountains. My advice: don't waste your time here!

The H. O. M.

I purchased pinnacle cream online with express shipping back in early April. After a month of not receiving the product I got in touch with the business. After several attempts I got through to a gentleman man who promised to to investigate and get back to me immediately. He did not . I call and text several times after that asking when the product will be delivered, still nothing. I finally asked for a refund which he promised repeatedly that he would do straightaway and even offering a complementary product. Up to the time of this review I haven’t receive my refund . This business is dishonest and unreliable . Do not buy anything from them.

This is an update with the debacle of this business. The morning after I wrote this review . I contacted them by text to let them know I was going to take further action . A man relied later saying I refunded you last night. My refund did eventually came through the next day . He also sent out a so-called complementary product which upon on opening was broken and the product spilled over in the packaging. It was unusable and now it is the bin . I attached. photos . Stay away from them.

colleen A.

Absolutely Terrible. I was left to wait 30 minutes for my appointment whilst they "got my room ready". My appointment was booked at least a week in advance, it's not like it was a last minute appointment. I don't understand how they think it's OK for them to be unorgainsed and make a customer wait 30 minutes and they expect the customer to be just be OK with it.
I had another appointment to attend so after 30 minutes of waiting I left.

Ma V.

While some focus on minor complaints like waiting times, I’d rather talk about how knowledgeable and generous Will Shannon is. He’s truly dedicated to helping others, and his high quality products have made a huge difference in my health. When I was struggling, his detox program helped me clear out toxins and heavy metals—I feel so much better now.

Even with the practice being renovated, Will still goes above and beyond to provide excellent care. His products are thoughtfully designed and truly support wellness and healing. He always does his best, no matter what. I’m really grateful to have found someone as skilled and committed as he is.

Waseem B.

Been here many time seen different staff and sleshma as well but today I had Misfortune experience of my life.

Had an appointment for colonic irrigation today at 11:30 I was there on time after waiting for 10-15 mins more they organised a new colonic room upstairs on level 2 for me and gave explanations about renovations is then asked me to use that colonic.

After I plugged the hose there was no water coming in waited for 15-20 mins pressing bell no response, had phone with me luckily call them on there number JULLY answered and she said WILL is gonna come for help and he showed up after 20 mins and he turned water on.

Moreover, there was trial then hose came off and again i was keep calling on phone and keep pressing bell for 45 mins no response they were answering call but saying there will be someone with you shortly, no one showed up till 50 mins. I was covered in shit no water in hand shower no wipes to toilet paper, I can’t clean my self or do anything it was a very bad situation for me.

I knew how I wipe my self and get off from that situation. Never ever go to this place guys.

Aron N.

I had an extremely negative experience at this health facility. The place was highly disorganized, and they had double-booked my appointment, so what I had originally scheduled was not available. Instead, I was given an oxygen hyperbaric treatment. The staff member placed me in the chamber, locked it, and increased the pressure without checking if I was comfortable. I started experiencing severe pain in my eardrums and called for help, but no one came for nearly 10 minutes. It felt like a nightmare.

I eventually had to bang on the chamber door, and when she finally came back, she reduced the pressure but didn’t bother to listen to my concerns. Her attitude was unprofessional and dismissive. I now believe that this treatment has caused lasting damage to my eardrums, as my hearing has noticeably declined, and I’ve been suffering from severe headaches ever since.

This was a terrifying and painful experience, and I feel like I may need legal assistance due to the possible permanent damage caused by their negligence. I strongly urge others to avoid this place if you care about your health. I wouldn’t recommend it, even as a last resort.

Erieta T.

I had an amazing experience with Pinnacle Health Clinic. From the moment I walked in, I was greeted by a very lovely nurse who was thorough about the procedure. I felt comfortable during my visit. After my schedule procedure, I had naturopathic consultation with Will. Will is a genius in his field and a very knowledgeable practitioner. His expertise was impressive, and he conducted himself as a true gentleman. I feel so much better after taking the herbs for just a couple of days. I highly recommend Pinnacle Health Clinic for anyone seeking natural health clinic.

Aaliyah T.

Great products but the service is terrible. So is the communication and deliver times! Maybe best to go in and purchase the products I’m not sure? I’ve always ordered online.