Parramatta Medicare Mental Health Centre - Parramatta, New South Wales

j. _.

Both receptionist and staff are very polite, warm and friendly. They were very sweet and attentive. The space itself was also very nice, tidy and clean creating a welcoming and calming atmosphere. This service is also free which is helpful. Came here for the first time without an appointment, just walked in during the afternoon due to personal reasons and they were able to accomodate to my needs without a long wait. I recommend making use of this if you financially cannot afford services for mental health and if something short term would be feasible.

Johnny P.

Had a booked counselling session today, prior to the session I was asked to fill out two consent forms before my zoom call appointment. No zoom link was attached to my email, had to call up and have my assigned counsellor call me back. During the session she talked about a range of services they provide, got to the point when she said that I'll need to consent to the forms to disclose personal information/sharing, to be able to continue my session and future support services from them. Had an eerie feeling and still decided to not consent.

She did not mention anything about consent forms being a compulsory requirement, prior to the appointment. On-top of the already missing zoom link. Would have been great to have the consent forms explained before anything else.

To be honest, it didn't feel right and if I'm going to have my information stored and shared, I'd rather it to be with someone I know and trust already. To a known professional - psychologist/psychiatrist.

James C.

Horrible experience at Head to Health.. My partners follow up appointments kept getting stuffed up by reception so she would come in with no booked appointment. She pleaded for an earlier appointment with staff due to it being an urgent related matter, and reception staff were snappy, rude and dismissive with her making her wait 3 weeks for her next appointment with no alternative. Management was just as neglectful as reception staff in this situation. We won’t be coming back to this clinic.. shameful display of professionalism.

Heidi H.

Had a great experience here from beginning to end. Very happy with the mental health support I got from Clare and the career support I got from Aileen. What an amazing service, I feel so lucky to have got it all free of charge! I was experiencing mental health problems related to perimenopause and it was great to be able to just drop in at a point where I was feeling really desperate for help and not have to jump through any hoops or go through any red tape

Sarina T.

Absolutely ridiculous.
Don’t even bother going there! It’s pointless. I went there with anxiety and wanting to talk to a peer support worker but it seems like he needed help more than me. Left there feeling even worse!
Couldn’t even help me with councelling, housing etc! That’s what they’re meant to do. Very unwelcoming and very rude staff. Unexperienced.

Marco M. (.

Excellent facilities and great services for the local Western Sydney community. The staff seem very passionate about what they do.

maple S.

电话都没人接么？

dani L.