Pacific Smiles Dental Aspley - Aspley, Queensland

Avalon C.

I have gone to this dentist for many years, even after I moved away from the area, I continued to go here because I liked the staff and the job they did. However, I’ve been told that they only offer private health coverage if you’re with nib now. It doesn’t seem right that they can enter these preferred provider contracts and basically tell you to change your health fund, pay out of pocket, or find somewhere else. I am in a position where I have a health fund that works for me and it isn’t nib. It’s a shame, but I’ll find somewhere else. It’s probably not the staff’s choice and they have always been wonderful so nothing against them.

Faria C.

I had two appointments booked for my children—one at 11:50am and the other at 12:10pm. We arrived on time, but unfortunately, the experience was far from smooth. By 12:10pm, when the second appointment should have started, we still hadn’t received any communication from the team regarding delays or the reason for the hold-up.

A few minutes later, I was told there would be a wait of ten minutes. When that time passed, I was informed it would be an additional five to ten minutes because they were handling an emergency appointment.

What makes this particularly frustrating is that the day before, I received a call asking if we could come in earlier at 9am instead of the scheduled times. I explained that we couldn’t, and the receptionist confirmed that our original time slots at 11:50am and 12:10pm were still appropriate and available.

The lack of communication and the extended wait were disappointing, especially since our original time slots had been reconfirmed. Clearer updates and better time management would have made a significant difference to our experience.

Jesse H.

By far the best dental visit I've ever had. Thanks Dr. Jordan Tselepy! I've seen many dentists at Pacific Smiles over the years, and all have been good. But Dr. Jordan was on another level. She made me feel welcome, spent a lot of time answering my questions, and made the whole experience generally pleasurable (which is definitely not something I usually say after visiting a dentist!).

Rob B.

Pacific Smiles have my recommendation! Dr Jordan is the best dentist I’ve had. She is so knowledgeable and friendly. I’d go nowhere else.

sam K.

Jordan took her time to explain my situation and came up with treatment plan tailored to me. Made referral to specialist. Seems passionate about her job. Builds raport easily and communicates effectively.

A M.

Do not recommend! I was left disappointed in how this clinic manages appointments. My appointment was rescheduled THREE times and the reason twice the receptionist told me was that the dentist just wanted to get home early. I thought they were joking but they werent! I had to organise childcare arrangements three times until I gave up. I'm so happy I've moved on to a much better practice who value their patients. Also, this place is impossible to reach and even after leaving phone messages noone ever returns your call. They need to get it together!

Elisa M.

My family have been going here since we moved to Aspley roughly 4 years ago. I was concerned because I had one of my teeth drilled into because she thought she could see a shadow only to be told, sorry nothing there, we wont charge you for that! My son had a filling fall out completely not long after it was done. I was told one of my fillings which was breaking off would need to be replaced with a root canal. So I looked for another Dentist because I couldnt see why it couldnt just be filled again. The new dentist filled it but she did say, it may not work because its close to the root, but if it doesnt, being the very back tooth, its not worth doing a root canal, we should just take it out. The big concern was when she told me I had 8 other fillings that I needed! My teeth are very close together so they are all between my teeth, but I had Xrays taken at pacific smiles and they werent picked up. It has been 10 months since I Last went to the dentist. I have used picksters and floss everyday since. How were these missed and what would my teeth look like in another 1-2 years if I hadnt changed dentist! 😡 I cant see between my teeth, this is why I have my annual check ups. I had a scale and clean at Pacific smiles in May 2023 in addition to my last visit in December 2023. Find yourself another dental practice before its too late.

Bernadette W.

I have a huge fear of dentists but Dr Kadoth was perfect. No pain and explained everything to me. Price given upfront so no surprises .. great dental surgery. Highly recommended