Our Medical Dee Why - Dee Why, New South Wales

Nana Audrey

Waste of time! You have to download an app to make an appointment then after you successfully managed ( numerous codes by text then email ?)to enter all your details, you can make an appointment.. only to be told to take a seat as you are next in the queue.. but an hour later, I am still seating in the center waiting to see a doctor
Hopeless staff at entrance to help you as well

Roxy Diephuis

If I could give 0 stars, I would. I came in for a routine annual women’s check-up, only to be told by the male doctor that I should come back when a female doctor was available because he was uncomfortable performing the procedure. I was fine with a male doctor doing the exam, as I expect healthcare professionals to provide the care their patients need, regardless of gender.

Despite this, I was still charged over $90 for the visit, even though I waited over an hour and left without receiving the necessary healthcare. This feels like a complete rip-off. If you are uncomfortable dealing with female anatomy, you should not be practicing medicine in a modern healthcare setting or disclose this prior to charging your patient.

I will never return to this clinic and strongly advise others to avoid it. Terrible experience!

Christine Ryan

I have mixed feelings about this centre.
The receptionist was helpful with showing me how to get the required app.
Told I was 2nd in line.
I waited and waited. Finally my name was called, but by the time I had got to my feet and headed to the gps door, another patient was ushered in instead!!
I don't have mobility issues and noone (nor the app) told me to wait outside a particular door number. (I was sitting away from sick clients but within view).
I am not sure if there was overkill on testing. A had a ct scan where results and report was done within a couple of hours. Fine because I was still at work.
Fast forward to today and I need to know my urine results.
They are back supposedly and were supposed to be sent on to my local gp. They haven't been.
Meanwhile I am over an hour's drive away and not expected back in Dee Why until 4 more days for work.
SO, I have tried calling several times. No-one & I mean NO-ONE answers the phone there. (This has happened before - expect to be on hold for over an hour until you give up trying).
So, i have no results, don't know if antibiotics script should be filled and won't know till I physically walk in there next week - which is too late!
You cannot contact them!!

Paul Campbell

My partner Susan Riddington, went for an ultrasound the other day and she was met by a lady on the Radiology Reception by the name of Edina.
Edina was very helpful towards her
and went way above and beyond to helping her get her Ultrasound done on time by 2pm, as there was a mix up with her referral and Edina made sure she could quickly get Susan to see a Dr to get her referral fixed in time for the 2pm prearranged appointment.
Not many Receptionists we have dealt with would help out so much with a smile and make the experience less stressful.
Susan also witnessed a rude customer towards Edina while waiting which was unnecessary considering how professional Edina was to all.
Thank you so much for your Lovely service Edina you are one in a million ?

Emma Searle

Great medical practice with nice, new facilities but they are lacking in customer service.
Zero ways to make contact with the centre which is concerning for a medical facility.
There’s not even an email address.
I tried calling the centre today as I needed to inquire about a particular service that only one of their doctors is able to do, and is not listed on their website or app.
Was waiting for someone to pick up the phone for 30minutes before I hung up and called radiation to pass my details over to reception.
This was in the middle of a weekday.

They’ve already cut back answering the phone from all hours to just 9-5 (as the phone prompt says).
Why hire receptionists who don’t want to answer the phone?

They also only allow people to see a doctor if they log into the app.
Fine for me, but as I have sat in the waiting room many times, I see multiple people have issues with this and get turned away.

Sharna Teresa

The quick turn around time only waited 10 minutes before seeing a doctor and one of the only free bulk-billing services left on the beaches! Love that I can check in on the app and don’t need to wait in line at reception or need to bring my wallet. Customer service is amazing my first visit this kinda young lady showed me how to use the app step by step. Even though I’m quite young and can use my phone well she was there the whole time making sure everything was set up correctly, was incredible!
Love the opening hours as well as I’m able to go after work and it’s not too busy!
Only issue was last visit back in March we didn’t get notified that our results were back and only found out yesterday that we had pneumonia. Not sure if there’s a bug or just an error with that system but just a heads up.

Wendy

Our Medical is a great medical practice that bulk bills. The Doctors are very thorough and knowledgeable. It is spacious and clean in side and has pathology, radiology and dental available. They also follow up with text or letters to remind you to return for results. I love their app which allows to check which Doctors are on and also use the online self check in rather than wait in a line at the desk. Excellent.

Simon & Sharon Rowley-Bates

Friendly vibe from the reception to the prompt and friendly attention of the Dr. I have seen a few Drs at this practice and they have all been really helpful. I also had an injection and your nursing staff are lovely also - Mel I think her name was.