Omega Health Medical Centre - Manoora, Queensland

Yasmynne C.

Avoid if you're looking for help with depression and or anxiety. Told by one doctor to, "cheer up, you're not dying from cancer," tried another doctor who kept forgetting I was her patient, tried another doctor who wouldn't help me make a mental health care plan - I had waited 3 weeks for the appointment.
I hope the medical professionals at Omega start taking mental health more seriously and stop insulting those seeking help.

Oksana R.

The only clinic in Cairns managed by people with common sense and wonderful personnel. So, you understand the real problem of finding the doctor to check and help your child with tonsilitis or bronchitis. Half of the clinics do not accept new patients; second half of the clinics do not accept the patients with flu-like symptoms. The only way left is to go to hospital and spend there 2 days waiting in line and get lucky if someone looks at you as they are so busy that you need to have life-threatening condition to come through. I am so happy that there is Omega Health Medical centre in Cairns that works as Medical Centre supposed to, providing excellent service.

Yolande J.

Went in today to seek help for anxiety which has been negatively affecting my quality of life for many years. I felt completely misunderstood by the doctor as his responses and advice had me thinking my experiences were invalid. I did not feel I was shown the empathy I expected despite how hard it was to go in, open up and explain my feelings in the first place.

I also asked about the ‘Mental Health Care Plan’ which from what I understand it would allow me to access free counselling sessions and I was basically told that it wasn’t recommended because he didn’t believe it was necessary. Mid appointment I found myself blankly nodding in agreement with the doctor just so I could leave sooner. Was feeling so deflated after this experience but I’ll continue to seek the help and care I deserve!

susie C.

Dr Kaylene Ferguson is a wonderful, caring doctor! I travel a distance to attend the clinic . She is the best doctor I have have found. Thorough, kind,caring and a great sense of humour! wonderful person. I only attend this clinic because Dr Ferguson is such an amazing doctor! I feel lucky to have her!
However, It is a shame the front desk crew are often rude and distant!.
I returned to the clinic today after booking an appointment online. No record! Drove from Port Douglas and had a copy in my car. The older lady was just so rude! Unhelpful,uncaring and the first time I regretted visiting the surgery! Mistakes happen but she was nasty. When I asked about getting my script from another Doc, she said she didn't know which doctor or when! I left without a script.
Their reservation website is woeful and certainly needs looking at!

Peter L.

Wow, Omega Health provided me with a great experience.
I was quite unwell, I had no appointment & they were booked to the max., so I knew would be in for a long wait to be squeezed in if a doctor finished an appointment early.
While having lunch at a cafe 2 doors down, they called & offered me a cancelled appointment.
During this time I had dealt with probably their entire reception team either on ph or in person.
They were ALL friendly, professional, helpful, caring & on their game.
That was just the intro.
Steph the young doctor I was allocated was friendly, compassionate, thorough, skillful, knowledgeable, educational & everything else a doctor should be.

PS. I have been wondering if the very few people commenting negatively about this clinic have challenges with communicating respectfully, attitude & entitlement? (as I was dealing with the same team when feeling like 'death warmed up'.

Lindsay B.

A very good & welcoming Medical Centre, with a large number of varied skilled Drs on staff, along with practice nurses. Welcoming & helpful reception staff - appointments are essential....quite recently (Nov 2022) the mulri-practice centre became private, & no longer bulk-bills patients unless they have health care or similar cards.
This busy & well-staffed multiple Dr pralctice is very highly recommended - although drop-in may be available, appointments are pretty much essential here.

nick R.

Always booked in ay omega health never had any issues or problems,had my whole pregnancy with omega. Had my baby immunisation done with omega.
My Dr was very good throughout my whole pregnancy.
Was told babies would be main priority if given they're sick.
Rang in advance for any availability was told to come down at 230 for my 10 month child that presented with a fever of 39, lethargic, along with flu symptoms. She was given panadol 40mins before coming but was still hot on touch. Arrived to omega and was told they changed doctors and had to wait. Upon waiting I was requested for my baby to get a RAT test before seeing another doctors. 245pm ask if they have forgotten about us.
They requested to wait till 330pm for another appointment. Left ans called the ambulance.

Really unprofessional to say babies that present sick are said to be priority but remain waiting for over 1hr after the appointment schedule time.

Will never be coming back to omega health.

Lauren B.

I really appreciate the staff on the front desk, all the time. I’ve been in a few times with my kids over the last couple of months and they’re all so kind and accommodating especially April l, I think this is her name! 🙂