mySleep North Lakes - North Lakes, Queensland

Simon D.

Dean from the North Lakes mySleep was extremely knowledgeable and understanding of my first CPAC machine trial and purchase. The aftersales follow up will be valuable in the future. Thanks heaps, Simon Bracken Ridge

Tyraelkurt

My sleep North Lakes was fantastic! The friendly staff made the whole experience in diagnosing and successfully treating my sleep apnea a breeze! Dean was my sleep therapist and was very friendly and provided great advice to my many queries!

Karen P.

I was seeing Jess at mySleep North Lakes for 4 weeks she made the whole program from beginning to the end so easy, she checked in with me every week and explained anything I asked she was easy to talk too and listened to what I felt about using the machine, as soon as you walked in the door everyone was helpful and friendly. If you need to have a home sleep study done I would recommend them 💯% and they are there after your 4 weeks to help you on your journey to a better nights sleep.

Bazza N.

From the get-go mysleep North Lakes have been great. I had a month trial with a machine and accessories which they could monitor to see how I was doing and make adjustments from their office accordingly (after phoning me and explaining the reason for adjustments). Cannot fault their service Josh was my go to and gave me a very comprehensive rundown of machines which would suit my needs. Now have my own machine with the added benefit of knowing I can contact mysleep North Lakes at any time.

Drew G.

Josh was competent and well informed and it was a pleasure dealing with him during my trial and eventual purchase.

matt Y. (.

After being referred to mysleep by my doctor for my sleep issues, I was very happy to find the North Lakes was fairly close to where I live.

Getting booked in for the various tests and trials I had to have was super easy and quick … but what really makes the visit to mysleep at North Lakes a delight is the staff. The initial ‘at home’ sleep test most people start with can be rather daunting but the whole process and how to use the equipment is explained and demonstrated beautifully which really put me at ease. Then during my two month long CPAP trial I was mostly dealing with Jessica who was all round lovely! Jessica was really helpful, especially when i ran into some issues with a broken mask and tube, and the regular contact just made me feel supported during the whole process 😀 … So that’s a big thank you to the team at mysleep North Lakes!

andrew W.

MySleep provided excellent care and advice.

The sleep test went really smoothly from the pickup of the equipment to return and was really easy to do after the appointment and the instructions provided.

Renting the equipment gave a chance to trial the machine and various masks. The phone and face to face appointments were very helpful.

They had all the equipment I needed to purchase and did a very competitive price.

I am extremely happy with all the service provided by all the staff. This will also be ongoing.

Nafees R.

Wish I could give them a negative rating. Never come across such shady & rude people. Just writing about my personal experiences hoping other people don't have similar experiences. offered a $140 rental fee discounted at the time of purchase machine. I asked them would match the online price I was advised yes we do. I gave them an online price after my trial they refused to match it. I have called North Lake Clinic. I have been told we don't do discounts and price matches at the same time which is fair enough. They have offered me $1850 in the North Lakes clinic. I asked for a price breakdown mask price etc and politely asked if it was possible, to pay $1800 which is little over online matched price. I have been told we are in the business of CPAP not selling cars and rudely call dropped. within 20 minutes the operational manager sent me the new price which was $1950 after communicating with North Lakes clinic staff knowing the fact she had offered me a different price. Bad culture flows from the Operational manager she should regard the North Lakes clinic's offered price unless she doesn't have faith in her clinic staff. I have been told they don't record incoming or outgoing calls for quality insurance. I asked the operational manager can I speak with the regional or state manager to highlight the price discrepancy issue with the operational manager's and clinical staff and her response was there was no one else in the company who could deal with this issue. I am very glad I don't have to deal with this company anymore.