Mullum Road Clinic - Ringwood, Victoria

Kristen E.

Such a warm and welcoming clinic. Far from the sterile and impersonal clinics I have been to in the past.
Very friendly reception, great psychs and awesome therapy dogs!
Highly recommended for anyone looking for a new psychologist.

j P.

We have been fortunate to find our therapists (art & animal assisted therapists) at Mullum Road. It has been a less formal environment than the cold sterile offices of prior city psychologist. Feels more like home for my child who really enjoys time with the two therapists who are really helping. The beauty of this practice is there are a variety of therapists, animal assisted options and locations. They have shown us thw power of animals and art therapy.

Jacqueline R.

Shockingly poor communication and regard for clients. In January we booked a provisional psychologist for regular sessions for my son. At the time that we booked, they did not bother telling us that the psychologist would not have availability outside school hours, or that we would never be able to get as many sessions as we needed. For a long time, if I requested more than fortnightly sessions because my son needed more, the receptionists treated me as though I was being selfish, and said that their preference was to give insufficient support to a greater number of clients.

The psychologist said that he would be able to conduct assessments with my son. I thought this would be better than going to someone unfamiliar with him so I cancelled assessments booked with an assessment clinic, and cancelled an overseas work trip to fit in with the psychologist's availability. The psychologist was unable to complete the assessments. He attempted two sub tests, but did not conduct them in a standardised way. He had only had limited experience conducting psychological assessments, and this was obvious once he commenced.

We continued to see this psychologist for counselling sessions (he was a good counsellor for my son) until one day on the morning of an appointment the receptionist cancelled my son's appointment for that day and cancelled all future appointments. She incorrectly accused us of not paying for a number of previous visits and incorrectly stated that we owed over $700. This was simply not true. I spent a great deal of time checking bank statements against invoices, and there were no errors. The receptionist's approach was passive aggressive and narcissistic. She refused to reinstate my son's appointments despite all invoices being paid, saying she would be "happy" to once we did her administrative work and gave her a list of all the payment dates, etc. She lied, saying that they don't have access to individual psychologist's bank statements. The payments go into a bank account in the clinic director's name. She could not explain why, if they believed I was so far in arrears (which I wasn't), that their first attempt to contact me about it was to cancel a child's appointment on the day of the appointment.

Their approach since this despicable action has been nothing short of unprofessional. They refuse to answer questions about incorrect charges, and suggest that the person I wish to complain about should be the person handling the complaint. They have not reinstated my son's appointments and he has badly declined since that time.

I absolutely do not recommend this group of clinics, purely for the horrific reception staff and their callous and narcissistic treatment of clients, including children.

Google N.

I've tried several clinics over the years, with little success. Mullum Road were a beautiful change. Friendly staff, amazing animals. I feel as if my life has been completely turned around. Highly recommend.

Melanie W.

My daughter underwent full AuDHD assessment with the team here. They're professional and knowledgeable. The whole process felt kind and supportive. My child was also thrilled to be able to work with the animals, it made her so much more comfortable coming - in fact she really enjoyed it. Thank you, we plan to be back for ongoing support.

Samantha M.

My son is non verbal autistic. The clinic were happy to have him go there take his NDIS funds turn move him to a few different therapists & turn say each time l don’t think l am the right fit. Years ago it was a great clinic we had a couple of great psychologists but they left. Now l would not recommend it unfortunately. Even my eldest child went to the Croydon clinic years ago and had a great response, l think it’s changed not for the better. We need good child psychologists!

Jennifer R.

Very professional Clinic with a great team, I appreciated the diversity that was available from the Clinicians and the ability to cater to my needs, reception staff were very helpful and accommodating. Would highly recommend

143 T.

Beautiful clinics with exceptional staff (psychologist and reception). Absolutely love coming and seeing all the animals. Would definitely recommend coming here.