MSI Canberra Abortion & Contraception Clinic - Canberra, Australian Capital Territory

Maddie

The clinic is full of compassionate, caring, funny & very attentive staff who know how to ease one’s anxiety so easily! Every person I interacted with was so lovely and I felt I was in the safest hands possible. The procedure and wait times were very average especially considering it was quite busy, the before and after care was outstanding. For what’s made out to be such a daunting experience, I walked out feeling really reassured & great (other than the expected slight discomfort). I really appreciate every staff member and the ability to ease the tension and anxiety that comes along with the procedures and make it so much less daunting. Highly recommend!

Holly O.

I went into the clinic completely scared and anxious and didn’t know what to expect.
The team at MSI Canberra did absolute wonders with explaining everything very clearly and going above and beyond to make sure I was comfortable and help to ease my nerves. Such lovely and supportive staff here at this clinic and I’m so very happy with the outcome.
Would recommend this clinic to anyone looking for the services they provide.

Rachel L.

I attended this clinic for the fitting of the Mirena IUD. Every single member of staff was friendly, welcoming and kind. I was a little nervous and they put me completely at ease. I opted to stay awake and have the "green whistle" as pain relief - something they offer for a small additional cost instead of being completely sedated. I found this to be effective and suitable as I didn't want to be away from my baby for too long. As someone who has a low pain threshold, I didn't want to go in unmedicated (which is also an option), and requesting this method of pain relief was easy and they were more than happy to provide it. The procedure itself is definitely a bit uncomfortable and painful even with the green whistle, but the staff at MSI made it as pleasant an experience as I could have hoped for. Highly recommend!

Courtney C.

Everyone I’ve encountered who works here has been unbelievably kind and considerate. They really looked after me, made me feel safe and gave me the best advice and care that I’ve experienced in Canberra. I’d highly recommend this place for everyone who needs their services.

Iqra K.

I am absolutely appalled and horrified at what happened to a dear friend of mine today. She was booked in for a surgical termination today 2 weeks ago, reception asked for past ultrasound, bloods, last period date and explained the prep for surgery. She showed up this morning and was told her BMI was too high for surgery today and would have to go through Canberra Hospital.

Why on earth was this not asked as part of pre procedure checks is beyond belief. To turn away already distressed patients on the day of surgery is ridiculous!

This complaint is to protect all women that will need this procedure in the future.

Please can the team change their booking system to include BMI check!!!!! I don’t want this to happen to any other women in the future. Who knows how many other women have gone through this already.

On top of being turned away, she was told if Canberra hospital does not contact her tomorrow to call them herself. Surely with the mistake from your clinic you would at the very least confirm 100% with Canberra Hospital or whatever clinic in Sydney that this procedure is critical and give my friend her next appointment date.

My dear friend has gone through a lot to come to this decision and to be turned away on the day is just heartbreaking. This should have never happened. No room for mistakes in an established clinic. She now does not know what is happening. Will this go ahead next week or not and to have to wait over the weekend is too long.

kajriwal S.

The whole experience was so nice.What an amazing Doctor . Dr Justin is the one of the best doctor you can ever find to do vasectomy.No pain whatsoever and it took only 12-15 minutes. I am nurse by profession and with my experience I would say one or the best place to have procedure done .Whole environment was so friendly and such a professional people . Nurses were amazing too .
My suggestion to anyone who is thinking of vasectomy Marie’s clinic is best place you can find. Procedure is not painful and team at Marie’s make it more painless by way they approach .
It’s 10/10 for whole experience .

Keith A.

I had a vasectomy performed in Canberra. The team was professional, polite and put my mind at ease. The procedure was easy and felt very little pain or discomfort in whilst recovering. The surgery exceeded my expectations and certainly would encourage others guys to use Marie Stopes. My surgeon Dr Justin Low was amazing.

amy M.

Sadly I couldn’t put no stars. I had an IUD inserted with this clinic. When I called after having issues close to 2 months in, I was advised by their nurse to wait 3 months for it to settle and adjust. After waiting 5 months I still had issues and called back to make an appointment to remove it. I was shocked to be told I had to pay $180 to get it removed when I was previously advised if I had issues with it these costs would be waived. I was then told if it is past 3 months you cannot have it removed free of charge. After listening to their nurses advice and waiting past the 3 months I am appalled that they would like to charge me for this. The lovely receptionist did her best to talk to upper management to get this resolved but I was told nothing could be done and if I wanted it out I’d have to pay $180. Luckily I called my GP and she was happy to remove it for me FREE of charge. I will NEVER use this service again and HIGHLY recommend you don’t either.