Mentis Assist - Frankston, Victoria

Address: 443 Nepean Hwy, Frankston VIC 3199, Australia.
Phone: 359705000.
Website: mentisassist.org.au
Specialties: Mental health service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom, Appointments recommended.
Opinions: This company has 11 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of Mentis Assist

Mentis Assist 443 Nepean Hwy, Frankston VIC 3199, Australia

☎️359705000

⏰ Open Hours of Mentis Assist

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Mentis Assist

Una empresa de servicios de salud mental con sede en Frankston, Australia.

Ubicación:

Address: 443 Nepean Hwy, Frankston VIC 3199, Australia.

Teléfono:

Phone: 359705000.

Página web:

Website: mentisassist.org.au.

Especialidades:

Mental health service.

Otros datos de interés:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Restroom
• Appointments recommended.

Opiniones:

This company has 11 reviews on Google My Business.

Media de opinión:

Average opinion: 3.1/5.

👍 Reviews of Mentis Assist

Faye F.

1/5

Discharged from this service due to quote on quote “clearly you don’t need us” as I was going on a camping trip which is a therapeutic hobby of mine. As someone who was REALLY desperate for the support as I have reached the age limit for youth services and Mentis Assist was the only option for me, I am highly disappointed. Never again.

Renee D.

5/5

A huge shout out to Matt. He's been my partners case worker for several months now and has done wonders for him.
Matt has adapted his approach to my partners needs, tailors his communication style to best suit what makes my partner comfortable and able to under stand him in a way other professionals have not been able to do.
He is relatable, personable and resourceful in a way that has been hugely beneficial to my partner.
Matt has gone above and beyond repeatedly and I truly do not have words to convey our gratitude to him for being exactly what my partner has needed when no one else would afford him the same dedicated and invested care.
From the bottom of our hearts, thank you Matt.

Renee F.

4/5

I've been supported by 2 amazing ladies from mentis in frankston. When I first reached out for help they supported me when noone else would which I'm forever grateful. I did have an issue arise with one of the mental health nurses, but when I complained my complaint was taken seriously and I was given another support person. I've felt heard and supported since being engaged with this organisation.

Clare L.

1/5

After being on a wait list for 6 months, even though both myself plus my GP both made numerous calls to them to report an ongoing decline im my wellbeing.
Finally I was given a mental health nurse. She listened well and seemed to understand difficulties I faced when I attempted to seek help prior to mentis. During covid i was called regularly. I was to hear from her in the new year, and finally some further assistance was to be provided.
In the last week of January, i had tried contacting my nurse, and received a text from a different worker, saying my nurse would return on the 1st Feb and would call me.
Mid Feb I called the office number and was told she would be back the following week.
At the end of Feb, I called again and spoke with a senior nurse, who relayed a message from my nurse to me, giving me even more places to call and attempt to seek assistance from. (If I was able to make numerous calls, to random psychs found via google, I would have done so and avouded the original 6 month.wait.)
My GP also began calling on my behalf, and has not had luck either.
I called again on Monday the 19th of April, and was told the manager would call me back...... its now Thursday, and I am still waiting.
Any mental health agency that thinks they can leave clients unsupported for such a lengthy period of time, especially when the client, and their GP make numerous calls to seek the support due to a decline in wellbeing...... raises concerns over the knowledge and principles the agencys practices are based off.

Leanne W.

1/5

Seems like my review was taken down. Don't know what's happened to freedom of opinion. I found this service very unprofessional, condescending when in need of support and ignorant in how to assist someone with mental health issues. Did more harm than good. There are much more supportive mental health facilities out there.

Wendy K.

5/5

My angels - Mentis Assist in Mornington go far and wide to obtain the very BEST to ensure I have the best life I can have. The staff DO care

Stephen C.

1/5

NDIS really had a negative impact on this service
It used to be an amazing service, money changes everything
If a loved one is being negatively affected by this organisation don't hesitate to write a complaint to the ndis commission
These people will set up falsified intervention orders and stonewall family members looking for support then leave their clients feeling neglected
I know privacy is important but it helps when you listen to concerns others in the community have, no disclosure is needed to listen
This is not how you manage mental health, RIP to those that have passed

Kacey M.

3/5

They have many services here & the counselling service available here can be good, depending on who you are placed with. Like for anything in life, you need to shop around (& of course, you need to voice your opinion if you are not happy).