MedPlaza Healthplus Menai - Menai, New South Wales

Craig A

I have had the same Dr for the past 11 years at MedPlaza, & he is wonderful. However, methods of patient billing is now becoming a joke. A 1 minute Telehealth call for a prescription renewal was charged out as a 6+ minute appointment, which puts the charge into the next category of billing. This has become standard practice now with my Telehealth calls & it’s unethical.
Currently looking elsewhere for my medical needs.

Lana TR

Dr Thi Nguyen - would not prescribe me my regular medication as I was a new patient. I explained to her I have just moved suburbs and need a new local GP but I have been on the same medication and doseage for 10 years. I was told I needed to see my specialist again to get a letter to be sent to her supporting my need for the medication. I told her that would cost me hundreds of dollars which is an expense I can't afford right now and asked if she could call the specialist to confirm over the phone, I was told I needed to go in person and that was her policy. I told her that this would be forcing me to see a new GP every month to access the medication I need instead of once every 6 months, she told me that was my decision. Horrible experience for me, she has a very insensitive approach and little regard for individual circumstances.

Kelly

Great doctors and very accommodating. I've been coming here for a little over a year now and have had great experiences to date. They are generally on time with no excessive wait times which is a huge bonus.

Mel Bemrose

Pretty much useless appointment I just had. I have been prescribed a medication for 3 years. I like many other reviews have said get interrogated as to why I am on it and why to ask for it again. My previous doctor who hardly works there anymore gave it to me. You have the medical records.

I am then given a referral with to a specialist which I never needed before and the document clearly shows the doctor wasn't listening to me based on it contents.

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Sandy

I love Dr Thi Nugyen, she is so attentive and caring. However some of the new ladies at reception are very rude and condescending. I was verbally abused for sitting outside the nurse office. Then was wrongly accused of being thrown out of another clinic by another receptionist (all in front of other patients) the practice manager told me to fax my referals at my local Real eatate agency if I didnt feel comfortable doing it there. I may have cancer and need papers sent to the hospital.
I was left in tears, shaking and totally depressed. Don't go there! Bangor is a better place to go.

Erin Rolander

Made a phone appointment yesterday to see my GP. Made another for today. Receptionist asked me why I’m making 2 appointments within 2 days. Excuse me, but that’s none of the receptionist’s business to ask about patient’s appointments.

Debra Menzies

Thankyou I did a walk in today I was in severe pain I could not have asked for any better care and treatment Thankyou to the lady’s at the front desk as well ?

Brad Roy

Easily worst medical centre in the shire. Now they are no longer bulk billed. AVOID AT ALL COSTS! Doctors have absolutely no idea what's going on. Half the time they look things up on Google. Repeat scripts will warrant a detective like question to the point where they make you feel like some junkie. It's my mental health meds!