Medibank - Fountain Gate - Narre Warren, Victoria

Okay, here’s a comprehensive overview of Medibank – Fountain Gate, presented in a formal and helpful style, designed to be informative and recommendable:

Medibank – Fountain Gate: A Reliable Insurance Solution

For individuals and families seeking comprehensive health insurance and a trusted partner in managing their financial wellbeing, Medibank – Fountain Gate offers a valuable local service. Located in the heart of Narre Warren, Victoria, this branch represents a significant presence within the Medibank network and provides a convenient point of contact for all insurance needs.

Location and Contact Information

The Medibank – Fountain Gate office is strategically situated at 1080/352 Princes Hwy, Narre Warren VIC 3805, Australia. Clients can readily reach them via telephone at Phone: 132331. Furthermore, the company’s official website, medibank.com.au, offers a wealth of information and online services, allowing customers to manage their policies and access support from anywhere.

Specialties and Services

Medibank – Fountain Gate operates as a multifaceted insurance provider. Their key areas of expertise include:

• Health Insurance Agency: Providing access to a wide range of Medibank health insurance plans.
• Insurance Agency: Offering various insurance products beyond health, including home, car, and travel insurance.
• Insurance Broker: Assisting clients in finding the most suitable insurance solutions tailored to their specific circumstances.
• Insurance Company: Serving as the direct provider of insurance services.
• Life Insurance Agency: Offering comprehensive life insurance options for individuals and families.

Accessibility and Amenities

Medibank – Fountain Gate is committed to providing a welcoming and accessible environment for all clients. The facility boasts a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a dedication to inclusivity. The office likely maintains a professional and organized space, designed to facilitate clear communication and efficient service.

Customer Feedback & Reputation

Currently, Medibank – Fountain Gate has garnered 14 reviews on Google My Business, reflecting a diverse range of customer experiences. The average opinion is 3.5/5, suggesting a generally positive perception, with highlighted areas of strength being the professionalism and courteousness of staff. It appears interactions are typically focused on providing clear advice and assistance regarding policy options and coverage details. The feedback suggests a desire for more staff members embodying the exemplary service demonstrated by individuals like Miguel, who is noted for his clarity and helpfulness.

Recommended Information for Prospective Clients

When considering Medibank – Fountain Gate, it’s advisable to:

• Contact the branch directly via phone to discuss specific insurance requirements.
• Visit the Medibank website to explore available plans and policy details.
• Inquire about personalized advice and comparisons tailored to individual needs.

Ultimately, Medibank – Fountain Gate represents a reliable and accessible option for individuals and families seeking comprehensive insurance solutions within the Narre Warren community.

👍 Reviews of Medibank - Fountain Gate

Lorna W.

4/5

Went to pay premiums at Medibank Fountain Gate today, the staff member Miguel, hope I spelt it correctly. He was very professional and courteous at all times. Explained everything clearly I needed advise on. Retail need more people like this.

Shaneeka N.

1/5

Just walked to this store to sort an issue with my parents policy as they are visiting . I met the most rudest officer ever . So disappointed having had policies with Medibank for over 11 years and the way this lady spoke. This sort of people do not deserve to be employed with organisations of this nature .

Shakila F.

1/5

I purchased Medibank visitor visa cover for my parents and paid the premium upfront for 3 months. When we were purchasing the product they said all hospital accommodation cost will be claimed whether it’s public or private. My father ended up getting a heart attack during his visited time and Medibank reluctant to pay all the charges, saying its heart related and which is not covering in the policy, I understand that some of heart related services will not be paid, but the hospital accommodation cost, which is clearly mentioned in the policy and broucher should be paid. You can’t have two different version of information in your policy and broucher. And the worst part is the person who sold the policy to us, told she will never put that visitor cover to her parents, because it sucks, if you don’t believe the product you sell, why the hell you promote that to customers. I was the 10th person at Monash Clayton who had to face the same thing with Medibank and had to pay $35,000. Do ethical business Medibank, be clear to your customers, and please update your stupid Outdated brouchers. You are the worst insurance service provider in Australia who deceives customers.

Kum M.

5/5

Still the same quality maintained, Very good customer service, always happy to answer any questions and clarify
with a welcome smile and helped me to know the points in the app and how to redeem, thanks to the team as well :))

Antony B.

1/5

Came in to deliver my forms for my surgery. The rude female member of staff tried to tell me to go through a different process via medicare. Had she had read the documents correctly, she'd have noticed this was not true and avoided a disappointing experience.

Please train your staff on how to correctly go through documents.

Won't be using this branch again.

Venura A.

1/5

I was carrying my daughter waiting visibly uncomfortable. There was only one person serving the customers and she was not concerned about me at all and dragging the conversation with the existing customer. Understaffed. Unprofessional

Sakura C.

5/5

I think it was Susan l, she was super friendly and helpful, she was the first one to notice and greet me after I walked in and she provided useful information. I ended up getting the insurance that I need. Thanks Susan!

Sisira H.

5/5

I am really happy with the service and the support they provided at this branch one of a team member by the name of Hiranthi was so helpful and explained A to Z of my policy..keep up the good work 👍 cheers..