LMM Solutions - Bruce, Australian Capital Territory

gagan N.

If we had the option, we would give LMM Solutions a zero rating or a negative rating. We are thoroughly disappointed with the services provided by LMM Solutions. Over the past several months, several issues have become evident, and unfortunately, they have shown no urgency in resolving them.

Firstly, parking fines are issued without sending a formal infringement notice, and even worse, interest is charged on levies that are paid on time. This is both confusing and unfair to residents, and it’s clear there is a lack of transparency in how financial matters are handled.

The management, particularly Amy, seems to have very limited knowledge of strata law and appears to be following orders from the executive committee rather than taking any real initiative to address the concerns of residents. There is no budget or action plan submitted to address any ongoing issues, leaving residents in the dark while the company simply collects fees. No official letters have been issued since they started managing the complex, leaving residents with no clear communication or understanding of what is happening with their funds. It’s unclear how or where the funds are being spent, and there has been no accountability regarding the use of these funds.

Additionally, I’ve experienced harassment over the phone when trying to address these issues. LMM Solutions does not handle complaints professionally and instead resorts to aggressive and unhelpful responses. This has made the situation even more stressful and frustrating, further demonstrating their lack of proper customer service and respect for residents.

The executive committee members are also involved with LMM Solutions, which raises serious concerns about conflicts of interest. Instead of acting as an independent service provider, LMM Solutions seems to be operating for the benefit of the executive members rather than the residents, which undermines the fairness and integrity of the management.

For instance, a street light issue within the complex at 60 Kingsland Parade that has been ongoing since July 2024 remains completely unresolved. The lack of proper street lighting creates a serious safety risk for residents, as poorly lit areas leave the complex vulnerable to accidents, vandalism, and theft. Despite the safety concerns, LMM Solutions continues to blame the developer for these issues and has failed to offer any concrete plan or timeline for resolution. Their typical response is simply to forward the issue to the executive members, which only adds to the frustration, as it feels like the executive members, who are apparently also part of LMM Solutions, are simply deflecting responsibility. It seems like LMM Solutions is owned by the executive members rather than being an independent strata management company.

The security of the complex is a major concern. Unauthorized individuals have been seen taking pictures of residents' cars and homes and spying on family members without any right to do so. This invasion of privacy is unacceptable, and it is deeply concerning that such behavior is allowed in the complex. The lack of any security measures is not only disturbing but also a significant safety risk for all residents.

Moreover, maintenance of common areas is severely lacking, leading to the deterioration of shared spaces. There is no clear plan to address these maintenance issues, which continues to impact the quality of living in the complex.

It has become increasingly clear that LMM Solutions is more interested in collecting money from residents than actually fulfilling their responsibilities. The lack of transparency, accountability, and action has made living in this complex frustrating and disheartening. Do not even think about bringing this company into your strata. They are not capable of providing the service and care that residents deserve, and it seems the executive members themselves are simply using LMM Solutions for their own benefit.

Jake

Since LMM Solutions took over management of our Casey development there has been a noticeable improvement particularly in resolving longstanding parking issues that were previously ignored under the former management. Their communication has been clear and professional and actions have been taken fairly and in line with strata legislation. It is evident they are committed to upholding the best interests of the Owners Corporation and their proactive approach has made a real difference.

Ian H.

LMM are a small, but caring Strata Management company in the ACT. The owners actively work closely in the business and genuinely care about not only their properties but also the people who live there.
I’ve been Chairman of a few Stratas now and they are the best I’ve come across to date. Not the biggest or can boast the largest portfolio; but more quietly selective of properties to manage.

The biggest difference I have seen is in the personal, understanding touch. Highly recommended to any Strata Committee thinking of a change in the ACT.

Sarah J.

I had an amazing experience with Michael and Jane from LMM solutions yesterday I had contact to their after hours service because it was suddenly happened just late night with water leaking through the ceiling from my upstairs neighbor unit as I was in panic .. I know it was just uncommon occurrence and bad luck !
But my neighbor was away … Michelle and Jane were incredibly attentive and supported sure all my needs were met for me even after midnight !
I was completely very impressed with their super professionalism and kindness
I really would definitely recommend this company to others
Again thank you very much your kindness 🙏

Pankhuri T.

Extremely disappointed with LMM Solutions as a strata management company. They’ve been imposing unfair fines that too included in the levy fee invoices for parking directly outside our own garage, claiming it’s a misuse of common property. Yet, there’s a these cars below that repeatedly parks incorrectly and clearly misuses the common area—with no fines or action taken. This kind of inconsistent enforcement and selective treatment is unacceptable. Strata managers should apply rules fairly to all residents, not pick and choose who they penalize. Definitely not recommended - A BIG Noooo

Epix

One Star – Extremely Unprofessional and Unethical Company

Living in a complex managed by LMM Solutions has been nothing short of a nightmare. They have consistently shown a complete disregard for their residents' privacy and well-being. Recently, they started charging fines for parking in front of our own homes or the visitor parking areas, even though it's a residential area with very few actual visitors.

What’s even worse is the constant surveillance. LMM Solutions has been regularly monitoring residents and their vehicles, breaching our privacy by going door to door to track who is parking where. They seem to have a strange obsession with knowing which car belongs to which house, which raises serious concerns about their methods – and it feels like an invasion of privacy. How else could they know unless they're checking license plates or monitoring our movements? This type of behaviour is not only unprofessional, but it’s also bordering on illegal.

Dealing with them has been incredibly stressful, and the constant fear of being fined for trivial matters has created an atmosphere of distrust and tension in the complex. Their management style is unethical, and I would advise anyone considering living under them to think twice. This is not a company you can trust!

Warwick S.

LMM Solutions are great Strata Managers. They are friendly, courteous and professional. Whatever the problem or issue, they provide constructive and well researched advice.
Our body corporate has used LMM Solutions for the last 4 years and Jane Fennell, LMM's representative has been a pleasure to work with over this time.
Thoroughly recommended!
Warwick Sicklen

Trevor L.

LMM have provided body corporate management services to my complex for many years. Whenever I have had an issue, or require clarification of a point, my request has ben handled professionally and quickly. In particular, the majority of my contact with LMM has been with Jane Fennell, a principal of LMM. Jane has been very helpful, friendly and professional. Of course, Jane is supported by a team who are impressive also. From my point of view, I highly recommend the services of LMM.