Life Matters Psychologists - Hamilton, New South Wales

Thor K.

Absolutely amazing everyone is so nice kind caring the atmosphere is amazing highly recommend

Jane G.

Called to cancel an appointment 3 weeks prior to appointment date, and they refused to refund the $60 deposit I had paid. I didn’t rebook.

Only interested in getting money from people

Michelle C.

Could not speak more highly of Matthew and Lynne and their caring nature. They also ensure that access is accessible and that I make it safely from my vehicle to my appointment and back. Nothing is a problem to them.

Maddy L.

If I could give zero stars I would.
The main concern is the $$$ amount they can achieve out of vulnerable patients for little effort.
My wife booked an appointment where they took a $60 deposit for a $230 session. 1 hour after realising the practices cost My wife booked elsewhere for free under the mental health plan. Immediately calling back to cancel the appointment she spoke to a receptionist who stated "well your now going to have to wait months to get in somewhere else".
My wife still went ahead with cancelling the appointment where she was then told the $60 deposit is non refundable because that's the admin fee to book an appointment which took 5 minuites to set up. When speaking to the team leader she was aggressive and unsympathetic towards the situation.
I highly recommend choosing a different practice with your health and best intrest as a priority.

Edit- response:
For those reading the owners' responses, take that as a small sample of the empathy and service you're going to receive.

An initial welcome email was sent 10 minutes after the phone call with the receptionist. This was obviously a standard template, so find it hard to believe it would be worth $60 of time.
This did include a link to complete an assessment, general information details, and a credit card authorisation. NONE of these were completed as the appointment was cancelled literally 1 hour after the call.
Completely understand business costs and that if my wife was set up as a clien, this may have been a30-minutee process. However, as you can see, this is a blatant lie from the business as no such account or client profile was set up.
So essentially, they are suggesting a 10 minute phone call with a receptionist, and a template email is the equivalent of a $60 charge.

If the business took more time taking care of patients instead of lying on Google reviews, they would probably be a better company.

'High level of care' is laughable considering we dealt with them for all of 10mins- shocking response.

Beware - triple the fee, and I doubt you will receive a caring experience judging on the response here. I hope this review can prevent anyone struggling and in need of mental health support to seriously reconsider and look elsewhere.

(5 star reviews also include staff members! So, not actual clients)

Karen D.

After much research, I booked in with this organisation. The booking process was simple and straightforward, however the person I booked the Zoom / Telehealth appointment with failed to show up.

I phoned 3 minutes past the agreed time and the receptionists said they would try to contact the person. By 10 past I phoned again, and someone different said they would try and get hold of them. At 17 minutes past, I phoned again and was told that "something happened" with a previous patient. They asked if I could reschedule the appointment, which I could not, owing to both my work schedule and my lack of faith in the company/ process after this experience.

They agreed to provide me with a full refund.

Whilst the ladies on the phone were lovely and they did everything in their power to help me, the process for alerting people when their appointments cannot be met is non-existent.

The hardest part in all of this was the fact it took an immense amount of bravery on my part to overcome trepidation and book this appointment; to be let down like this has done much more harm than good.

I genuinely wish I had not booked this appointment with this organisation - it was not a positive experience and I would not recommend.

lyndal H.

If I could give mitch ( psychologist) and the admin staff a 10 stars I would. They are so lovely and give their clients such a warm welcome whenever they arrive. Mitch is amazing I have been seeing him for over 2 years now and he is so relatable and personable I recommend everyone to them because I think they are fabulous great work mitch and the staff

Sharnae L.

Cannot recommend kaine enough for behavioural Therapy. He is fun and engages my child in a positive way. He has us laughing ( me in tears of laughter) for most of the sessions with his crazy scenarios and reenactments, but it works as the messages are getting across to my son and he is learning in a fun way.
I am also learning how to help my son.
Life matters has a very relaxed vibed going and the waiting room is very comfortable.
5 stars all round

Jane H. B.

I'm really impressed and grateful for how the Life Matters team has advocated for my family, and helped us navigate NDIS. Thank you, you're all amazing 😊