Lavington Doctors - Lavington, New South Wales

Brett S.

Lavington Doctor's Surgery

A Disgrace to Healthcare
My experience at Lavington Doctor's Surgery was nothing short of appalling. Dr. Robina's conduct, in particular, was deeply unprofessional and frankly, harmful. Her demeanor was not merely "mean and nasty," but demonstrated a complete lack of empathy and a shocking disregard for patient well-being, especially concerning mental health. Instead of offering appropriate support, she displayed a dismissive and callous attitude, exacerbating an already vulnerable situation.

Compounding Dr. Robina's egregious behavior is the utter incompetence of the reception staff. Attempting to schedule an appointment for anything involving a nurse is an exercise in futility. They consistently prioritize maximizing profit over providing efficient care, forcing patients into multiple, unnecessary appointments over weeks, simply to extract more fees.
This "money-grubbing" approach is a blatant exploitation of those seeking medical assistance.

The combination of Dr. Rubina's harmful behavior and the receptionists' administrative ineptitude creates an environment where patient needs are consistently ignored. This surgery operates as nothing more than a "money press," prioritising financial gain over the provision of competent and compassionate healthcare.

I strongly advise anyone seeking genuine medical care to avoid Lavington Doctor's Surgery at all costs. This establishment is a detriment to the community and a disservice to the medical profession.

Yalonde A.

Never Ever will I recommend this clinic. The rudest medical receptionist I have encountered anywhere. Your Dr clinic sent me a message to call. How the heck am I to know your there alone with people waiting. I was told I wasn't important to chat too. Goodluck Neetu you'll need it. I was going to follow you. Sorry drs have changed because of rude front desk 15/1/25

Larni C.

Unfortunately had my bag stolen with my antibiotics in it, was hoping the reception could somehow ask for doctor if I could possibly quickly get another script in order for me to continue my treatment and not have to start from beginning, was told that I have no chance of speaking to doctor for 4 days and to go somewhere else

Josh P.

This place would be the worst doctors ever in the history of man kind. I’ve been coming here for 9 years and they can never get the times right ever. but when they see you , your literally in and out in 5 mins? but you always without fail wait an hour past your timeline!? How can you be so unorganised!? ridiculous !!!! Place needs to be closed down or everyone there needs to be fired. Absolutely a bloody joke. I’ve had to cancel 2 appointments cause they take to long and I’ve had to go pick up my kids. beyond a joke and nothings happening about it. seriously Albury do something about it.

Pipergrace T.

Staff on the phone need a course in being respectful, so bloody rude. Should find a new job that doesn’t require them talking to patients. So disappointing.

Md A. S.

Their time management is horrible. Just horrible. You have to add 40-60 minutes with your appointment time. Still you might need to wait a bit more. And most strange thing is that they seem okay with that. Whole day trip plan for seeing a doctor!!! We have been there few times and that’s it. No more.

Lawrence K.

Very happy with the clinic, Dr. Toby is 5 stars alone but the entire clinic is good. Easy to book, either online or a call, and a welcome reception. Understanding that consults are not rigid and appointments are best estimates depending on the day, however once you check-in the team give you an estimate of wait time so you can go and come back, which is for me great service.

Rebecca D.

Carol isn’t a great receptionist and whilst I appreciate being fitted in when my appointment somehow got cancelled for my daughter, she wasn’t friendly about it. Also why is the Dr not getting her patients seen in a timely matter? Whilst waiting an hour already I observed she was waiting at least 10 minutes between patients to call the next….so half an hour between 3 patients, what is she doing In the end I left because if I’ve waited 1 hour already imagine how much longer if I’d stayed with 3 people in front of me? She was telling other patients it would be 1/2 hour wait, I spoke up to them because it’s clearly longer than that so why can’t she just say the exact wait time Not good enough really. They need to make less appointment time slots so the wait time is less if the Dr can’t handle it.