Landmark Medical & Dental Centre - Rockdale - Rockdale, New South Wales

Eloise Lignos

I've been coming to Landmark for a while now & see the nurse monthly for allergy immunotherapy injections. The Dr's & Nurses are always very lovely & in person, I've never had an issue with the receptionists - however this week I have been met with hostility & unprofessionalism over the phone. I rang to make an appointment on Monday & then changed said appointment on Wednesday & both times have been met with a cold, blunt & rude attitude by 2 different receptionists.
One hung up on me after going to "check something" & when I called back I was met with the other receptionist who I spoke to on Monday & was met again with the same blunt & rude attitude she gave me on Monday.
I've never experienced rudeness like it from receptionists, especially over the phone, when I'm just trying to make a simple appointment.
As my appointment is with the nurse, I am unable to make it online & their behaviour has made me dread having to call them. They are really letting down such a great medical practice. I will be making sure I make my future appointment in person through the nurse when I see her so that I can avoid this behaviour.

Nix

Love Landmark medical centre in Rockdale and have been going here since they first opened. The staff are so caring and lovely to deal with and always so helpful and knowledgeable whenever I have any questions. The place is always so clean and tidy and I love that they can still offer bulk billing as so many medical centres have stopped bulk billing.
It’s a shame one person who obviously is not an Australian resident covered by Medicare could be so selfish to complain an emergency delayed her to be seen by a doctor quicker. I’m sure if that person was the emergency that they would not be complaining.
A special thanks to Jay the receptionist and Dr Maria who always look after me with more care than any other medical centres I have been to. Always a pleasure to see your beautiful smiling faces every visit.

Google Guide

I'm going through my blood test results supposedly 17 pages because the doctor I saw forgot to print them all out and the reason I went there was for cholesterol test .
I've realised the name on the majority of results is not my name or Medicare no.
The girl responsible with black hair sits in the middle works at the front desk has given complete negligence in client confidentiality.

I've sent results of other person to my heart Dr...he now knows about this...
This is the worst mistake you could make in a medical practise.

Update -

This is in response to the reply from Landmark -

They say -

“We’re assuming that you are still currently happy with our services!”

You should NOT be assuming that I am happy with your services because I am definitely NOT.
I still cannot believe that you have sent to me somebody else's result with their full name and personal details, which is a serious breach of confidentiality in particular in a medical related environment. I am worried that you might have sent my results to somebody else.

The fact that you are not addressing this issue is a clear sign of your arrogance and lack of understanding of how important this issue is to patients, as well as the medical procedures in Australia.

Your first paragraph which is obviously a standard reply when you have serious complaints like this says nothing and does not address your poor practices in dealing with sensitive confidential medical records.

May I suggest that instead of wasting your time and trying to look good address these issues by reviewing your poor record handling practices and put in some quality control procedures in place.

If it was not your location and  bulk billing I would not have come back there ever again so please do not try to imply that I am now "currently happy"  with your services.

May I suggest that you do not waste your time and reply again, instead put your resources into good use by addressing this serious issue.
For serious breach of privacy they used my name after "Hello" now deleted from them addressing me another confidential breach of privacy in their response.

Thank you!
?❤️ 21

Landmark Medical & Dental Centre - Rockdale (owner) 2 years ago

Hello            (Google Guide),

Thank you for your review, we at Landmark medical and dental centre are trying our best to provide you and the community with the best health services.

We apologise for the inconvenience, we have also realised that you are still coming continuously to see our practitioners. We’re assuming that you are still currently happy with our services!

Thanks,
Landmark Team

Miss Onetowatch

The receptionists are unprofessional, rude as and childlike.

Dealt with Jay and Carmen a few times, and they are what is bringing this medical Centre down, and will ensure that you don't get community support and more clients through the door as you are stating you want, which will lead to you eventually probably shutting down.

Given all the countless reviews of how bad the receptionists are, i do not understand why the doctors keep them employed and don't care.

But I, and other patients, don't care either, as because of them we won't be returning and that's one/multiple patient/s you've lost at least.

Get rid of them and hire professional, MATURE, friendly, educated people that actually know how to work in a professional institution, welcome their patients and make them want to return.

Like most reviews i agree Dr Sidra hasn't got the best nature with people.

* I highly urge patients that have had bad experiences to write a complaint to the NSW Medical Board exposing the receptionists behaviour and the doctor in question, and the practice, and this bully nature going on including all the termination letters that have been mentioned in multiple reviews.*

S T.

My partner and I have visited a few doctors here, but to put it bluntly, the doctors at this clinic are truly terrible and useless. I’m shocked at how they managed to gather such incompetent doctors in one place.

The first thing that surprised me was when I was told, "You shouldn't have a blood test when you're feeling unwell." In other clinics, whenever I’m feeling unwell, they immediately do a blood test to find out the cause. She has a very arrogant attitude and seems to be just going through the motions of seeing as many patients as possible. If you look at her low reviews, it’s obvious. Even without mentioning her name, you’ll know who I’m talking about because many people have complained about her.

When I asked if I could have an interpreter, I was practically forced to give up on that request because she said it would take too long to connect. ...Ok.... that's understandable because she has other patients after me...But she didn’t try to speak more clearly or use a translation device or ask me if I understand or not. I found her to be unkind and lacking in empathy.

Additionally, I had a blood test for health reasons, but they charge you to print the test results and won't email them to you. I’ve never encountered such a rule at any other clinic. Whether it’s Bulk Billing or not is irrelevant; this clinic just seems stingy.

I understand why people go to this clinic because it offers Bulk Billing, but I would only use it to get a prescription.

The receptionists are neither particularly good nor bad—not friendly, but not terrible either.

And good luck trying to get through on the phone—it’s almost impossible.

The only reason I’m giving this clinic one star is because it’s clean. That’s it.

Fatina Moustafa

I had an emergency and the doctor and the staff are fantastic compassionate nice professional very very helpful and very very nice and I can’t thank them enough for sending beside me through a tough times. I’m going through.

Melissa Carrillo

I love this medical centre the doctors are amazing and the receptionist are very knowledgeable helpful and caring
They go above and beyond to help others at times yes we all need to pay different prices but it's important to know that the economy is going up and business are making different adjustments to survive them self to give us the best care we need .
The receptionist jay it's far from rude she is very lovely and caring at times we can't be judge a character over things we didn't like she is doing her job and medical centre have policies in place.

I give jay and her team 10/10
Well done girls

D A

Amazing service. Great doctors and receptionist Jay is very helpful and friendly.
I had a great experience with this medical Center since they opened, all staff are so professional and highly skilled.

I would highly recommend their services and professionalism.