KinCare NSW - Bella Vista, New South Wales

Stelly L

I feel compelled to express my utter disappointment and disgust at the way Kincare treated my sister during our trying times, when we were going through immense stress due to our grandfather respite transition.
When my sister enquired about an OT assessment for equipment, one of their staff members Tracy responded disrespectfully, accusing her of double-dipping into the funds, rather than providing useful information. This was not only baseless, but hurtful as well.
Such behaviours, especially in a sector where empathy and support are critical, is unacceptable. It has only added to our distress during an already deeply challenging time.
We are appalled by the conduct of Kincare and strongly urge potential customers to reconsider their options. I hope that no other family will have to experience what we have.

From personal experience I would consider Pearl Home Care that's who my mum was with for many years, and they were absolutely amazing, also they have a 5 star rating. We had no issues with the transition, to respite and then permanent care due to her disability. Also, the staff still contact my mother as they had bonded during her care.

C. V. C

Kincare has been, not only thoroughly efficient in delivery & management of services, but I can honestly say that they are a delight to deal with. I have never been treated with such kindness, compassion, & respect as that shown me by all members of Kincare staff that I have encountered. They're a service delivery organisation but I feel as if I'm the one doing them a favour. Could not recommend highly enough. Thank you, Kincare!

Shelley Jensen

Extremely difficult to contact them, some of the supervisors are inter state so there is no supervision
Long waits on the phone and it takes several days to answer an email
All the cleaners have been problematic
The last one only pretended to clean the floors and bathrooms and left after an hour but I had to pay for 2 hours
Run! If you have a choice don't use them
They are owned by a bank which explains their business model

Fiona Walsh

Eunice Morgan and myself have been dealing with Courtney Newman customer care manager - greater Sydney (Blacktown and Central west) NSW. Courtney has gone above and beyond for mum and myself for all our needs. She has helped us every step of the way with all the things mum has needed and I have never once had a communication problem or never had our needs met. I would highly recommend Courtney Newman to anyone that needs a hard support worker she is very kind and considerate.

Sandra Hope

Not happy!
My husband’s service has been cancelled, AGAIN! I understand things can happen. But this is becoming a regular occurrence. We make this day, so all appointments are made around this service.
Also not very regular communication with care managers. Occasional communication would be helpful. It is so disappointing.

Sue Wise

I have been using Kincare for domestic assistance for the last six months and am very happy. The people who come have all been very friendly and polite and do a very thorough job. I admit, at the start I felt embarrassed that I needed help to clean my house, but I was soon put at ease. I recommend this service.

mark madison

Cleaners are good but I am never told precisely what time they will arrive just a four hour block of time which means I never know when they will arrive. Phone contact to resolve this problem does not work

Claude Moretti

Kincare was looking after my mother for 2 and a half years before she entered aged care I found everyone there to be caring and thoughtful I can recommend them to anyone looking for home care services special thanks to Leeanne ,Sandra, Ruth ,Heather , amongst others thankyou for looking after her