Killara Glades Care Community - Killara, New South Wales

Address: 95 Stanhope Rd, Killara NSW 2071, Australia.
Phone: 284673200.
Website: opalhealthcare.com.au
Specialties: Nursing home, Aged care.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 21 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of Killara Glades Care Community

Killara Glades Care Community 95 Stanhope Rd, Killara NSW 2071, Australia

☎️284673200

⏰ Open Hours of Killara Glades Care Community

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–5 pm
Sunday: 9 am–5 pm

Killara Glades Care Community: A Comprehensive Overview

Killara Glades Care Community, located at 95 Stanhope Rd, Killara NSW 2071, Australia, is a reputable aged care facility operated by Opal Healthcare. It offers a comprehensive suite of residential aged care services designed to provide comfort, security, and personalized attention to its residents. The facility prides itself on a nurturing environment and a commitment to enhancing the quality of life for individuals requiring ongoing care. With a dedicated team of healthcare professionals and a focus on resident well-being, Killara Glades Care Community aims to be more than just a residence; it strives to be a home.

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Location and Accessibility

Situated in the affluent suburb of Killara, within Sydneyâs northern beaches, Killara Glades benefits from a peaceful and leafy setting. This location offers residents a respite from the bustle of city life while still providing convenient access to local amenities and transportation links. The facilityâs address, 95 Stanhope Rd, ensures easy identification and navigation. Itâs a location chosen for its tranquility and proximity to essential services.

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Services and Specialties

Killara Glades Care Community specializes in nursing home and aged care services. The facilityâs offerings encompass a wide range of support, including:

Personal Care: Assistance with daily living activities, such as bathing, dressing, and grooming.

Medical Care: Qualified nurses provide ongoing medical supervision and administer medications as prescribed.

Nutritional Services: Delicious and nutritious meals are prepared and served daily, catering to individual dietary needs and preferences.

Therapeutic Activities: A stimulating program of activities is designed to promote physical, cognitive, and social well-being.

Social Support: Residents are encouraged to maintain social connections and participate in community events.

Cognitive Support: Specialized programs are available for residents with dementia and other cognitive impairments.

The facilityâs commitment extends beyond basic care, focusing on holistic well-being and fostering a vibrant community atmosphere.

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Accessibility Features

Killara Glades Care Community is dedicated to ensuring accessibility for all residents. The facility features:

Wheelchair-accessible car park: Providing convenient access for individuals using mobility aids.

Wheelchair-accessible entrance: Ensuring seamless entry for residents and visitors.

Adapted living spaces: Rooms are designed to accommodate wheelchairs and other mobility equipment.

These features demonstrate the facility's commitment to creating an inclusive and comfortable environment.

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Opinions and Reviews

Killara Glades Care Community currently holds 21 reviews on Google My Business, reflecting the experiences of its residents and their families. The average opinion is 4.2/5, indicating a generally positive perception of the facility. While some feedback highlights concerns regarding communication with families (specifically regarding phone calls), the overwhelming sentiment suggests a strong commitment to resident care and well-being. The facility consistently receives praise for its staffâs attentiveness, the quality of the food, and the cleanliness of the premises. Many residents and their families appreciate the supportive and friendly atmosphere.

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Communication Challenges

As indicated by several reviews, maintaining consistent communication with residentsâ families can be a challenge. A recurring theme is the difficulty in reaching residents via telephone, often due to phone lines being busy. The recorded message indicating a callback doesn't always materialize as expected. This issue raises important considerations about optimizing communication channels and ensuring reliable contact with loved ones. Itâs a point that the management is likely aware of and actively addressing. The desire for a second phone for each resident, as suggested by some family members, highlights the importance of accessible and reliable communication in maintaining strong family connections.

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Contact Information and Website

For further information or to schedule a visit, prospective residents and their families are encouraged to contact Killara Glades Care Community directly. The facilityâs Phone: 284673200 provides a direct line to the team. The Website: opalhealthcare.com.au offers detailed information about the facilityâs services, amenities, and philosophy. The website is regularly updated with news, events, and resident stories.

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Killara Glades Care Community represents a valuable resource for individuals seeking high-quality residential aged care in a beautiful and supportive environment. Its dedication to resident well-being, combined with its accessibility features and commitment to open communication (despite current challenges), makes it a noteworthy option for those requiring ongoing care and support.

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👍 Reviews of Killara Glades Care Community

Killara Glades Care Community - Killara, New South Wales

Jo K.

3/5

My mother is a current resident and while I am happy as she is with her nursing care, it's when I try to ring her that I have a problem. I live interstate and at least 60% of the time I am unable to talk to her as the one mobile phone is busy! The recorded message says they will ring back which only sometimes happens.I feel that with the ammount of money mum pays for her care, it would be nice to be able to talk to her. She is unable to use a mobile phone and does not want to so I wonder why they are unable to provide a second phone to take to patients.

Jane D.

4/5

Relatively new to this facility my elderly parents as residents say "If you've got to be in aged care then this place is tops!" They are impressed with all the nursing attention they get and compliment the quality of the food. I have found the communication exemplary. It offers warm areas to sit. Plenty of activities. They certainly do their best and try to create an atmosphere of community.

Brunskills P.

5/5

The staff at this facility are incredibly caring, professional and supportive towards the residents. They will go above and beyond to meet their needs. We have enjoyed working closely with the managers and nurses to provide the best possible service to the residents and their families. I would highly recommend considering this facility for your loved ones.

Jannette W.

5/5

I would like to show my gratitude and thanks from the bottom of my heart to all the staff at Killara Glades from the General Manager, Amrita to the Admin and Nursing Staff, for the wonderful care they have given my Mother, who I know is happy and healthy, all thanks to their wonderful devotion in looking after all of the residents particularly in the Nursing Home where she lives. All throughout the COVID pandemic, (which was kept at bay in the Nursing Home for such a long time) their strict adherence to the National Health Rules was commendable. We were kept up to date with every change made and were accommodated by either window visits or zoom and online messages to our loved ones. I cannot recommend Killara Glades highly enough for anyone considering placing their loved one in care, they will be truly well looked after and loved just like they are family. Thank you from the Wood and Wade family.

Chay P.

5/5

My Mother in Law was admitted to Loudes last year, whilst we were on a family trip in Europe. She came to Lourdes via Hornsby Hospital, for what we thought was to be for palliative care. Even via phone conversations overseas I could tell that Wendy, who manages the facility was a competent and experienced nurse and had my MIL's best interests at heart. She felt that my MIL could get better, and that is what she and all her wonderful staff achieved. When we first visited Lourdes on our return, all the staff we met were professional as well as achieving great outcomes for my MIL. She went from being barely 40kg to 44kg. They ensured that the physio was involved and working on her mobilising safely and she was involved in conversation, and generally felt part of the Lourdes team. She did so well, that we managed to get her back home - It is honestly one of the best nusing homes that I have seen. Being a nurse myself, and having worked in nursing homes earlier in my career, I can honestly say that Lourdes is a wonderful home for people requiring that level of care. Thank you to Wendy and all your staff, we really appreciate your generosity and hard work in all that you do.

Kate R.

5/5

I visit Opal Lourdes weekly as a volunteer and am always truly impressed by the warm atmosphere. The staff are all verydvery and really care for the residents - they take the time to talk genuinely to all residents. Also, the chef makes amazing food 🙂 It is a special place, really warm and caring.

Anne C.

1/5

3 yrs ago I went to move my parent in to Lourdes. The room was old with a cramped substandard ensuite and nothing had not been cleaned from the previous resident. They promised the cleaners would do it the next day. 3 days later it still wasn't done and I showed the staff member where I had written the date in dust on the windowsill 3 days earlier. There were maintenance issues like a missing window handle and lock and I was told to write it in the maintenance book even before my parent had moved in. NO WAY SHOULD I BE DOING THAT!!!! There was severe urine staining around the toilet and the toilet brush was up on top of the shaving cabinet (hygiene issue!!!). The exhaust fan was ancient and noisy and the light was a yellow incandescent style that would not be suitable with poorer eyesight. I asked for a key to open the door to the garden to aid bringing in my parent's clothing and possessions through what I thought would have been an emergency exit or evacuation door and had 2 or 3 staff members having a heated discussion outside the room about where it was which was nothing short of embarrassing for me. They couldn't find the key after 30 or so minutes and I didn't need it then. As I began to move my parent"s thing's into the room I was not even acknowledged by any staff members.... I could have been anyone? I asked for a cleaning cloth to wipe down the shelves and next day I found a packet of wet one style incontinence wipes in the bathroom. My parent is not incontinent so I presume they were left for cleaning purposes? The curtains were thin and wouldn't have shielded headlights from the adjacent driveway. The air con unit was covered in dust and the filters were disgusting. On the day before my parent was due to move in we introduced ourselves to dining room staff and the lady said she was "agency" staff and won't be here the next day. The majority of staff were on work visas and some had very poor English skills. Thankfully my parent saw the light and decided to stay at home where she remains today independently living. Unless things have dramatically changed and the place has been modernised recently I suggest you steer clear of Lourdes. Don't be fooled by the posh address and the lovely bushland setting. I gave the 1 star for the setting but even the small verandah outside was covered in leaf litter and other rubbish as well as many months growth of cobwebs and the garden was not well maintained. the place was rundown and shabby and when we decided to withdraw our parent from Lourdes the admin staff member didn't seem surprised.

sanjeev L.

1/5

If you like your parents do not send them here. Yesterday they gave everyone biscuits for breakfast! None of the food is fresh - everything comes in powdered or frozen. The menus are terrible - chips for lunch, chips for dinner. They treat the staff terribly - four chefs sacked in the last year and four managers! It is just profit, profit, profit! Seniors need good, healthy and nutritious food.