Independent Living Specialists (ILS) - Bankstown Showroom - Bankstown, New South Wales

Nina H.

It was so good experience for me to deal with independent living specialist T bankstown employees treat you with respect, they were experienced. So glad

Sharon C.

Following a frustrating experience with a recurring payment issue, which I shared in a previous review, I returned to ILS Bankstown this morning. I’m happy to say that Chantell provided exceptional service and resolved the issue that had been ongoing since March. Her professional and proactive approach made all the difference. Thanks to Chantell’s efforts, my concerns were addressed, and I’m confident in continuing to shop at ILS Bankstown as long as she’s there. A big thank you to her for turning things around!

Mj K.

Never wrote review before. but today I am very upset with this store.
extremely rude staff. a lady call Rasha , i can't believe she is a manager there, she was so rude, she needs to learn customer service again. delivered item was faulty so tried to contact them several times but no one replied back. and at last was able to contact Rasha. but she was extremely rude, no respect towards customer, bad communication skill. didn't give me a chance to talk but after arguing she just hang up the phone.
She was nice and supportive when we were there to purchase items, but I was shocked how she reacted when we needed service for faulty items.
Customer service is to persuade customers, respect customers and try to make them to understand the situations, but not to scream, argue and talk rude to customers or just hang up the phone when customer haven't finish talking.
Very disappointing.
careful not to purchase anything need service or warranty after.
I would never recommend this place to others.

John V.

An absolute disgrace
An absolute disgrace. First man came out. He shat in out toilet. Then after our apartment was filled with his faecal odour, he broke our toilet seat. The company promised to reimburse us, but it's been over 6 weeks now. Promises were made to reimburse. But nothing. Your company clearly doesn't give one ounce of consideration.
Hollow promises abound. And we called on numerous times to be reimbursed our lousy $55-00. Absolutely disgraceful.

zena H.

I sincerely appreciate Rasha’s prompt response in resolving an unexpected issue. Her willingness to make quick decisions helped my client to stay safe. She really went above and beyond to solve this issue in a timely manner. I can tell she is committed to her work, THANK YOU

P G.

I would not recommended this company. They made an error with my delivery. Delivered the bedbase but no mattress..!! This has proved extremly difficult as I have significant spinal issues. When asked them to supply a loan mattress until they can deliver my mattress. Their respond was I would need to pay for a loan mattress. This is unacceptable customer service, they should have accepted responsibility for their mistake. They have left me in a vulnerable physical situation where my physical condition is being exacerbated. I have purchased thousands of dollars of equipment from them over these past years. I will never deal with them again, nor recommend them.

Noel G.

I needed to purchase a number of aids and was very happy with the selection and competitive pricing provided for by ILS at Bankstown. Rasha who served me was a knowledgeable and kind person who couldn’t do enough for me including helping me take my purchases to the car. Rasha is a wonderful and kind hearted person who made my buying experience as easy as possible. I would highly recommend this store and the sales staff who go that extra mile to help you particularly when your carrying a disability.

Sharon E.

Be very careful. ILS goods are cheaper than competitors BUT if you ever need a service, repair or warranty claim, it’ll be impossible. The service staff are rude & will blame you for their faulty Air care recliner that eventually flattens & causes pressure bruises. They’ll also blame you for paying for purchase advice from your expensive occupational therapist, (as you’re required by aged care to do.) instead of asking for their store OT. Then you’ll never get through on the phone, & when you do return a recliner, no one knows anything about your owing refund -
Only buy something small & extremely basic that will never, ever need maintenance or become faulty - or you’ll regret it -

After reading response -
Been there, done that, someone called Rani started to help then disappeared without a trace like everyone else in this company. I need a name, title, DIRECT phone number of the PERSON who will sort this once and for all. You can get my details from Rasha from the Bankstown store - thanks