Hepburn Bathhouse & Spa - Hepburn Springs, Victoria

Lolita V. B.

I booked a 120-minute spa session that included body exfoliation, a full-body massage, and a facial. I arrived at 2:30 PM, changed into a robe, and was offered tea and water before being escorted to the treatment room.

The therapist, a woman approximately 50 years old, was courteous. However, I wasn't informed beforehand that disposable underwear wouldn't be provided, and I hadn't brought a spare pair, which made me feel a bit uncomfortable. The treatment room was somewhat chilly, and my feet felt cold during the session.

The massage was relaxing but lacked the depth and precision I expected from a professional therapist. There was no inquiry about specific areas of tension or discomfort; it felt like a generic massage without personalization.

After the treatment, I proceeded to the shower. Unfortunately, there were no facial creams or wipes available, and since my makeup had been removed during the facial, my skin felt dry and tight afterward.

I left the spa at 4:10 PM. Considering the initial tea service and post-treatment time, it seemed that the actual hands-on treatment lasted less than the advertised 120 minutes.

In summary, the experience was average. For the price point, I anticipated a more luxurious and attentive service. In comparison, similar treatments I've had in Bali offered a higher level of service and comfort.

Dwane O.

What an amazing experience!

We booked in for a Mineral Bath and it could not have been better!

Your hostess assists you through your experience. She will assist you with the changing process, bring you some pre-treatment tea and take you to your room so you can begin your bath. Everything is explained along the way.

The rooms are clean and have a nice jug of iced water to keep you cool and hydrated.

I cannot recommend the Hepburn Bathhouse a x Spa enough! A wonderful experience!

Gaye R.

My daughter kindly gave a gift of a massage and face treatment! My experience was amazing. Thank you Orlando for the best massage ever and I came out glowing! Highly recommended.

Matthew F.

We went to Hepburn Bathhouse and Spa expecting a relaxing experience, but it ended up falling short. When we arrived, there wasn’t a warm welcome—just a quick ‘hi’ before we were taken to change, with no real guidance or friendly interaction. We weren’t asked if it was our first time or given any directions, which felt impersonal. Afterward, we were led into another room to fill out a form, but no one told us what we needed to fill out, so we ended up completing the wrong information, which was a bit awkward.

When it came time for the spa, I asked about the milk in the bath, and the response I got was simply, ‘it’s just milk.’ I didn’t ask again, but the answer didn’t make much sense and felt dismissive. My girlfriend and I actually ended up laughing when the lady left, which completely broke the mood and made it hard to feel relaxed. Especially with no music in the spa room. To add to this, the person we were speaking with didn’t make any eye contact at all, which made it nearly impossible to have a conversation or feel engaged.

Considering we paid a lot of money for the experience, it was disappointing to feel so unwelcomed and the whole thing felt a bit rushed. We were even cut short by five minutes in the spa, which, while not a huge deal, added to the overall sense that the experience didn’t match the price. The bath itself was nice, but with all the little things adding up, it wasn’t the tranquil, welcoming experience we were hoping for.

Chelsea B.

This was the most disappointing spa experience of my life. My friends and I left here feeling ripped off and lost. I am only writing this to warn others, in the hope they don’t waste their money on a “spa package” that in reality is nowhere near as nice as it sounds.

The receptionist was not organised and was quite rude. It later became apparent that she did not inform the massage therapists that we were all booked in for a package, therefore, we were awkwardly kicked out after our massages and had to go back to reception to find out what was going on with the rest of the package.

The regional tasting platters were awful, they consisted of lots of pickles, dried fruit, cheap crackers and a tiny bit of cheese. I was surprised they even made us a coffee.

The entire time it seemed the staff failed to communicate with one another and we felt like it was all thrown together. We understood the bathhouse was being renovated and was unavailable at the time, but they honestly shouldn’t have taken our booking if it was going to be this horrible of an experience. We were told when booking that our package would still be honoured, and we’d be compensated for no bathing experience through an upgraded massage. It didn’t feel like this was the case. Even the spa gifts included in our packages were one short, there were 3 of us, but they gave us 2 gifts… very strange. So we also had to ask what was going on with that, so they gave us a packet of tea from the shelf in the cafe.

Anyway, we are so sad that our spa day was like this and we won’t be recommending it to anyone.

Sallyanne K.

We had a couple massage here on the weekend and it was a great experience! The treatment rooms and relaxation lounge are very zen, we had incredible therapists who made the experience calming and enjoyable!

Katherine S.

The experience from booking to appointment was disappointing and a shambles. Management need to get their act together, especially when charging top dollar.
The online booking system and automated telephone system were frustrating and badly designed. We booked three different treatments two months in advance. Our appointment times were changed twice, but we were only notified the first time.
On the day, one person had to wait 1 hour in a bathrobe in the waiting area before their private bath was ready. The others had to wait 25 minutes before their bath was ready, even though when they arrived, the staff said it was already being prepared. The bath time was then cut to 30 minutes rather than one hour because of our subsequent massage appointment with no apology or offer of alternative arrangement. On top of this, the room (bath 10) smelt dank and mouldy and was not relaxing at all. Following our baths, we did not receive a spa gift that was supposed to be included in the package.
For the massage, we requested a female masseuse when we booked, but no female was available on the day.
This experience was gifted to family members, and it’s particularly disappointing that they did not have a great time. There are plenty of small service providers in the area who care about what they do. Spend your money with them.

Kirstie D.

I honestly wish we read the reviews before booking. $230 per person for a massage. We were sent a message 3 days before saying as they had renovations, we were to go to villa 12, we arrived at villa 12 to no sign or staff. We called and the staff took 7 minutes to respond to us (the time matters as you need to get there 15 minutes before or it eats into your massage time) when they finally answered they told us they were now not using villa 12 and to come to reception. We walk down and the massage cards were filled out incorrectly. We now have to wait for them to be re filled out. A staff member then gleefully told us that the Block was there filming yesterday and they are frazzled from it. Like that was ment to impress us. The person re writing that cards then had the nerve to tell us we should have been 15 minutes early. My jaw hit the floor. When we advised what had happened there was no apology and we were told that it was a back of house issue. We are then put in a cold holding room before being taken to a locker room that has not been re stocked and had to wait again for the staff to find dressing gowns. We were not told what underwear to keep on and we just had to work it out. The person giving the massage spent time trying to find things in the cupboard and loudly slamming doors during the massage (shame the Block didn't give you soft close doors) then we were taken back to the cold holding room to fill out a review form. I wrote what happened and ticked that I would like a person to contact me to discuss my review. That was over a week ago. I gave the business the opportunity to contact me and discuss this privately and they choose not to.