Helix Dentistry - Long Jetty, New South Wales

Doot

Over the past few years, I’ve had a pretty frustrating experience with this clinic. I originally started doing myotherapy there for about a year. It helped a little, but it wasn’t really addressing the main issue I was dealing with. Despite that, I kept being pressured to buy this $800 splint they said would fix everything. I eventually gave in, but it didn’t help at all.

Later on, I saw a sleep-focused dentist they work with in Erina. He told me the splint was actually useless for my condition, meaning I’d been misdiagnosed from the start. He suggested I do a sleep study and said the wait would be around two months. That sounded reasonable—until months went by and I hadn’t heard anything. I followed up, only to find out he’d gone overseas and never told me.

What’s worse is that he could’ve just referred me to a proper sleep apnea specialist from the start, but instead, he had me wait—apparently because he was trying to start his own sleep testing business. So not only was I misdiagnosed and sold something I didn’t need, but my care was delayed for months for no good reason.

When I tried to move forward, the clinic told me I’d need to see another dentist and start over with another consultation—even though I’d already done all that with the previous guy. I told them I wasn’t going through the whole process again.

Overall, I feel completely let down. I was misdiagnosed, pushed into spending money unnecessarily, given false timelines, and kept in the dark while people made business decisions behind the scenes. It’s been a massive waste of time and energy, and it’s really disappointing to be treated this way.

I went to a other dentist and have been immediately referred to a facial surgeon and I'm honestly in awe that Helix did not once consider this an option as I have been dealing with horrific migraines for several years. I was hesitant to move clinics since I was in the middle of a diagnosis but I'm so glad I did as Helix has proven to be incapable and unreliable.

I wouldn't recommend anyone coming to this clinic, better to find another dentist who won't pressure you into upselling whatever bullshit they think will earn them money. The dentists are useless. The only redeeming quality about this place are the receptionists who are kind and understanding.

Karen T.

Such a nice experience today. I’m quite an anxious patient, but the friendly staff made me feel right at ease as soon as I walked in the door. They were flexible with fitting me in, their prices were fair, and the dentist explained everything very clearly. I’d highly recommend this dentist and would gladly go back here again.

Brooke G.

Contacted this dentist multiple times after emailing a complaint through about being charged a fee for a service that was not completed and not agreed to on my son. No response was returned. Extremely disappointing service as I have recommended them to family and friends for years.

Rosalie D.

Queried the cost of myomunchee's, of which we purchased two. I expected them to be the cost on the myomunchee website or similar ($94 each). The cost was significantly more at $220 each. This cost was sneakily attached to our bill without discussion and it wasn't until they emailed our receipt that I learned how much we'd been ripped off. I emailed back to query and I was ignored. I was planning on bringing my children back for all of their treatments, with a follow up recommended by the practitioner, however no follow up appointment was booked and voicemails were not returned. Disappointed in this clinic as it didn't meet my expectations or live up to its reputation.

C W.

Ridiculous pricing, quoted $380.00 for a zoom consult!! Not even to look in my child's mouth, just for a ZOOM CONSULT. Keep looking, there are far better places out there.

Jarrod D.

I can not recommend Helix Dental enough! I spent 3 years getting Invisalign/braces treatment to correct my bite and straighten my teeth. After investing so much time and effort into my treatment, I went to see Matt and Tom at Helix to seek their advice regarding composite bonding to do the finishing touches 'so to speak'.

Fast forward 4 weeks later - Tom has just finished my composite bonding today and I couldn't be happier. The level of perfectionism that he had was outstanding and I really do feel like I got what I paid for. If you're considering composite bonding, I would say that based on my experience with Helix Dental, it's 100% worthwhile making the investment and getting the work done by Matt or Tom as the finished product will exceed your expectations.

Thank you Tom and Matt. You guys were awesome the whole way through and I am so glad that I trusted you with the finishing touches on my teeth. I'm convinced no one else could have done a better job!

Jarrod

Jedlan

Our family dental clinic. Great welcoming clinic. Caring and skilled staff. A truly holistic approach to oral care. Luminous always discuss treatment and anticipated requirements from oral care to dietary impacts at length to ensure our families teeth are in great shape.

The processes are clear and easy, from booking to reminders, to late changes. Very accomodating to needs as they come up. Thank you Luminous team, keep up the great care and service.

Beau H.

I’ve just had my first check up with the team at Helix and I can’t praise them enough. All the staff were lovely and Krystal was extremely informative. I appreciate the level of detail she went into about what she was doing and the reasons why. Love the holistic approach. Would highly recommend the team at Helix to anyone looking for a fresh approach to dental care.