Enmore Medical Practice - Enmore, New South Wales

Conor Tufrey

*DO NOT BOOK WITH DR. RACHAEL BUCKLEY*

This was the most unprofessional experience I’ve ever had at a medical practice—and possibly with anyone in a customer-facing role.

As a regular patient at this clinic, I was unable to see my usual doctor and needed an urgent referral. From the beginning, Rachael was unpleasant, hostile, and argumentative, frequently resorting to condescending rhetoric.

When she realized she didn’t know how to complete my referral, she marched me through reception to speak with the practice manager and announced my referral details in front of the entire waiting room. This is a gross violation of patient confidentiality and basic professional standards.

Let me re-emphasise: SHE PUBLICLY ANNOUNCED MY PRIVATE MEDICAL INFORMATION IN FRONT OF A FULL WAITING ROOM.

Rachael, if you happen to read this: The patient is not the medical professional—that’s your role. If we don’t have the answers, it’s because we didn’t attend medical school. Please refrain from making your own lack of competence the patient’s issue in the future.

Thank you to the branch manager who took the time to listen to my complaint—I appreciate your understanding. I’m sorry to leave this review, but I don’t want anyone else to experience what I went through.

staffordpa1

Never had an issue in 9 years. Easy to book online. Waiting times are usually one person in front or you are told at reception or called up to advise. Pathology on the spot. Gp’s are good and so is the physio Dolly. Chemist on site also that closes late. Front desk staff are professionally and friendly.

Chuan

Thank you Dr Lee and Enmore Medical Practice.

Dr Lee is such a caring and kind Dr, and I may say the best I've ever had. I am so grateful to have him as my GP, the care has helped in so many ways that some have been life changing.

The practice team are always so friendly and helpful, with in house medical screening, nurse, physiotherapist, psychologist, optometrist all of which we use (Dr Lee & Dolly the most) Dolly, their amazing Physiotherapist! Plus attached to Cincotta Chemist makes this practice so convenient, it's a no brainer for us to be patients here.

It takes time to build a Dr patient relationship but with the right care from a Dr you soon realise the importance.

Irene Doyle

A lot of waiting even when an appointment is made (up to 1.5hrs) so be prepared. Most of the doctors are great especially Dr Patrick and Dr Brown - whom both take time and effort with patient care. I would avoid going to Dr (Sandra ) Wei Zhang as I specifically requested for referral for blood tests and half of it was left out. So now I'll have to head back to the GP again to get another referral before I can go to the pathology collection centre.

Sarah Gallagher

This practice is not transgender friendly.

Deadnamed in waiting room at my first appointment in the waiting room after specifically asking receptionist to be called by my preferred name. Misgendered and called wrong pronouns at both appointments by Dr Zhang.

This is the inner west of Sydney, do better.

R F

Lovely Doctors and staff. But I have never been here and waited less than 45 minutes. One guy said he'd waited 1.5 hours. This is before lunch on a Wednesday. After 30 minutes I left because I have learned my lesson. There can be only two explanations for this seemingly ongoing issue, too few staff at any given time, or reckless overbooking. Either way, I will never return!

L

Easy to book for GP & Optmetrist, there is friendly pharmacy next door.

Daniel Gabriel

Receptionists were great but don’t go here if you’re gay. Due diligence was not taken and procedure for possible exposure was not fully executed. I payed 90 dollars and practically had to beg the doctor to let me run all the STI tests. In the end I only ran one. Completely dissatisfied and I don’t feel good care was taken. Newtown is a queer hub and these things cannot be overlooked.