Dovida Central Coast - Daleys Point, New South Wales

Gaye T.

I am a full time carer for my 95 year old mum and needed some respite. I engaged Home Instead for the first time, so mum could have care in our home and not an aged care facility. All initial contact with staff including the in home visit to explain their services with Naomi was wonderful. During the week of the scheduled care i was so disappointed and upset - it took 1 care giver not to care and not follow the notes I left so mum would get the care she deserves. I had to cut short my much needed respite that was paid accommodation as mum became unwell, because the notes were not followed. This situation has created more stress for me and my RESPITE ruined. I don't normally provide negative reviews, however as I am very upset and disappointed I need to say - I DO NOT RECOMMEND HOME INSTEAD CENTRAL COAST.

Reply:-
My expectations are simple.
I expected the care giver to read and follow the notes i provided, including but not limited to - *putting on a night light for my mum in her room (camera evidence you already have). * charging her hearing aids so she can hear and *give her the food from the food list i provided only.
The rest of my concerns will be addressed in a letter via email, provided in due course.
I'm sad to say i made a big mistake engaging your services, this situation has caused undue stress.
Gaye

Karen T.

I have been associated with Home Instead Ettalong Beach for many years, firstly when my brother required assistance and social activity and later when my mother was declining. At all times, I found all staff to be so helpful, understanding of the needs of my family and of my own needs. Nothing was ever a problem for them, particularly, on occasions when circumstances changed and there was a need to alter services, my requests were always attended to promptly. The duty of care of all carers was exemplary. I have no hesitation in recommending the team at Home Instead Central Coast.

Judith B.

I have nothing but the highest praise for the people I have dealt with at Home Instead. Having had two previous Service Providers, there is no comparison to the service and the care that we have received, from Amee Dawson, the Office Staff, and the men and women who have come into our home to provide the necessary service, assistance and help. My husband and I are very grateful, and very appreciative of the care that we are receiving.

Joan J.

I have been looked after by the caring staff at Home Instead for over a year. They are always there to help make my life a little easier. Some times just to have a caring voice on the other end of the line is all we need. It is good to know that are always there to help and I have great confidence in recomending Home Instead to my friends and anyone looking for a provider thar they can trust.

Michael W.

Home Instead is my wife's home care provider (2.5 Months). The care provided is excellent and the care coordinator is very friendly, professional and always available. I would not hesitate in recommending their services.

Grace C. M.

Amazing company! Staff are very approachable & friendly. They will always try to accommodate with requests. Highly recommend HOME INSTEAD!!!!

Rebecca S.

Super caring and helpful. Every interaction I have had with Home Instead Senior Care has been a good one. I greatly appreciate all you have done for my family - thank you!

Zena ?. N.

Fantastic service from their staff, they were efficient and courteous. Do not hesitate to use this company, you are in great hands! Thank you Home Instead Gosford