DermDoctor Skin Cancer Clinic - Emerald, Queensland

Turi W.

Had an appointment on Friday 31st January 2020. My consultation and treatment were excellent. After my treatment I was told to go to the waiting room while the nurse organised my medical certificate. I payed my fee and waited. After about 30 minutes I went up to the receptionist and asked if she could find out from a nurse about my medical certificate. She made inquiries and after another 10 minutes of waiting I told her that I would come back in 2 hours as I had another appointment elsewhere. I called the practice 2 hours later to check if my medical certificate was ready and Erin from reception answered the phone, she said that she would find out what was going on so I told her to email it to me as I had to leave to go home to Blackwater. I still had no email when I got home so I called Erin again and she said she would try and get around to it by the end of the day.

3/2/2020
At 9:45am I called the practice as I had still not received anything and the nurse I spoke to said there was no record or notes about any medical certificate and that I would get a call back. I got no promised callback so I called them back at 2:30pm and was told that the certificate was emailed. Still nothing in any of my inboxes and the nurse I spoke to said to check my mail boxes but nothing. I still have no medical certificate, not sure what to do. Worst service ever.

4/2/2020
I received a phone call from the practice this morning apologising that they had input the wrong email address. After they corrected their error I received my medical certificate that morning.

10/2/2020
Attended my follow up appointment today and was given the all clear by the Dr. to have my stitches removed. After my stitches were removed I was actually told to book another appointment to come back and get a clearence certificate. Unbelievable. During my check up I did mention to the nurse that I needed a clearence to go back to work, she then started typing on her computer and then left the room on a few occasions. I assumed that she was going to organise the clearence certificate, however, when I asked her where it was she told me that it was my responsibility to ask the Dr. for it and that I should have asked him for one when he was checking my wound.

I was then told by the nurse that my follow up appointment was only to have the stitches removed and if I wanted a work clearence then I had to make a seperate appointment and come back then. I asked at reception but there were no available appointments for the day so I booked an appointment in Moranbah and drove over. I got my work clearence from a general practice there. I was fortunate enough to have been bulk billed.

The Dr. did ask me on two occasions to remove my review and I was quite happy to do so at the time. I had a huge change of opinion about "Priority" Health Group by the end of my appointment and this review is the outcome.

I won't be coming back to this place again and I will share my experiences at this clinic with my friends and family.

Mark L. F. (.

Exceptional and highly experienced doctors, whom would go the extra mile for their patients. 👍👍 ,

Janelle O.

Bit of a hit and miss kind of service and don’t expect much service

Arman J. S.

Ann V.

Daniel B.

Lanie V.

Bijal G.