Creating Change Psychology & Counselling - Bella Vista, NSW

Address: Sky City Building, Suite 110-111, B/20 Lexington Dr, Bella Vista NSW 2153, Australia.
Phone: 288833185.
Website: creatingchange.net.au
Specialties: Psychologist, Child psychologist, Counselor, Family counselor, Marriage or relationship counselor.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended, Nursing room, Free multi-storey car park, On-site parking.
Opinions: This company has 30 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Creating Change Psychology & Counselling

Creating Change Psychology & Counselling Sky City Building, Suite 110-111, B/20 Lexington Dr, Bella Vista NSW 2153, Australia

⏰ Open Hours of Creating Change Psychology & Counselling

  • Monday: 8 am–9 pm
  • Tuesday: 8 am–9 pm
  • Wednesday: 8 am–9 pm
  • Thursday: 8 am–9 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Creating Change Psychology & Counselling

Address: Sky City Building, Suite 110-111, B/20 Lexington Dr, Bella Vista NSW 2153, Australia.

Phone: 288833185.

Website: creatingchange.net.au.

Especialidades

Specialties: Psychologist, Child psychologist, Counselor, Family counselor, Marriage or relationship counselor.

Otros datos de interés

On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended, Nursing room, Free multi-storey car park, On-site parking.

Opiniones

This company has 30 reviews on Google My Business.

The average opinion is 3.7/5.

Reviewers have praised the team for their professionalism and the progress they have made in a short frame of time. They have also appreciated the support and care provided by the team.

One reviewer mentioned that they were initially in a difficult position, but after working with the team, they have seen significant progress and are grateful for the support.

Another reviewer praised the team for their love and dedication to their work, stating that they are great professionals who truly care about their clients.

Características

Creating Change Psychology & Counselling is a team of experienced professionals who specialize in psychology and counselling. They offer a range of services, including individual and family therapy, marriage and relationship counselling, and child psychology.

The team is committed to providing a safe and supportive environment for their clients, and they work closely with each individual to understand their unique needs and goals.

The centre is located in Bella Vista, NSW, and is easily accessible by car. There is also a free multi-storey car park available on site.

Ubicación

Address: Sky City Building, Suite 110-111, B/20 Lexington Dr, Bella Vista NSW 2153, Australia.

Phone: 288833185

Website: creatingchange.net.au

Información recomendada

For those seeking psychological or counselling services, Creating Change Psychology & Counselling is a great option. The team's experience and dedication to their work make them an excellent choice for individuals and families seeking support.

Appointments are recommended, and the centre offers a range of services to suit different needs and goals.

👍 Reviews of Creating Change Psychology & Counselling

Creating Change Psychology & Counselling - Bella Vista, NSW
Steve C.
5/5

I'd like to pass on my thanks to Karen who has been amazing in helping our daughter in such a short frame time. After each session we could tell there was progress, but after very difficult position initially we are so appreciative of how far she's come.
Thanks Karen & Creating Change...5 Stars from us!

Creating Change Psychology & Counselling - Bella Vista, NSW
Richard S.
5/5

Great professional team who love what they do.

Creating Change Psychology & Counselling - Bella Vista, NSW
Maureen P.
5/5

We have been part of the creating change family for over 8 years. Rebecca and the entire team have been amazing to support us through all aspects of our family life and have certainly been the glue that has held us in testing times especially covid! We can’t recommend this great clinic enough and highly recommend you also give it a go for families of all ages.

Creating Change Psychology & Counselling - Bella Vista, NSW
Jyoti J.
1/5

Sadly, we had a terrible experience with Creating Change.

Despite clearly telling the receptionist that we were seeking academic testing, we were booked a 2 hour appointment with a provisional psychologist, Camilla Phil for a 'parent session'. We understood that this was required prior to academic testing for our child. Apparently, it's not part of the process, and we really have no idea why were ushered into this appointment.

During the session with Camilla, where I clearly specified I was not seeking diagnostic testing for developmental issues, and I was seeking academic testing, I was told to test for ASD because 'those people are smart too'. I was pretty appalled at the comment, and really pushed back that we do not need this. I specified I wanted testing in order to obtain a report to take to my child's prep school for extension purposes.

At the end of the 2 hour session, we were taken to reception and the receptionist was asked to provide us with the information on developmental assessments. Unbeknownst to us at the time, this was not the same as academic testing, and was actually specifically to test for global delays, ASD etc.

Following an email from the receptionist with further information, I looked into the testing, and realised what I had been quoted for, and this is not at all what I had been seeking from day one. At this time I was also told the 2 hour appointment with Camilla was not part of the testing.

I raised the issue with the director/owner Rebecca Deane. When I told Rebecca what exactly I was seeking for my child and how I had said this from day one, I was told that there is no such test. This is wrong as I have made other enquiries and have found three separate clinicians at three separate centres who can do exactly what I was seeking. I told Rebecca this, and I was told in reply that their clinicians at Creating Change make their own assessments for what is best for the child. I couldn't believe what I was hearing! It was so rude and elitist. They may be experts on psychology, but my husband and I are the experts on our child.

As the parent, it's actually my decision as to what my child needs, so it absolutely was not the place of Camilla to go against our wishes, and pretty sad that Rebecca seemed to defend that position. It is not the place of anyone else to pressure us into anything that we haven't asked for. They may be clinicians but when dealing with parents, the approach should be collaborative, not superior and undermining the parents wishes.

If the team were not able to do what we were seeking in terms of academic testing, they simply could have told us from the get go. Instead, the team wasted our time, money and effort, and if I didn't have the presence of mind to double check what was being suggested, I would have spent $3600 on testing we didn't need. I will note that Rebecca did mention that they offer alternative testing options but these are not on the website. When I asked why I wasn't given options and just pushed to pick this costly one that was testing for things I didn't ask for, I was told that I wasn't 'pushed' because it was my choice and no testing was done.

I absolutely would not recommend.

Regarding the response from the owner below, you've said a lot of nice things, but sadly, what you say and what your team does are two different things. You have acknowledged that I was after specific information and if you could not have supplied this, it is not an opportunity for you to circumvent the parent's wishes and do whatever testing you want. Children are complex, and no one but the involved parents know just how complex their own child is. Taking a wholistic approach means in many ways, you should not fixate on one aspect of the child's behavior. 20 minutes into a 2 hour session where your team has not even met my child does not give me any comfort that you are really taking a wholistic approach. Discounting my feelings on my child is not part of the wholistic approach. So thank you for your many words, none of which you actually stand by.

Creating Change Psychology & Counselling - Bella Vista, NSW
Sarah V.
5/5

Sometimes life just happens. Reaching out can be hard to do, especially with the stigma around mental health. But am I glad that I did to assist me through some challenges with coping after my divorce. The psychologists at Creating Change were extremely helpful with teaching me more positive thought patterns and techniques to stop negative thinking such as ACT theory. I am very grateful that I reached out to them.

Creating Change Psychology & Counselling - Bella Vista, NSW
Janelle J.
5/5

My experience with Creating Change Psychology has always been a very caring, helpful and positive experience. Everyone I have had dealings with have been extremely experienced and polite and I would have no hesitation in recommending this practice.

Creating Change Psychology & Counselling - Bella Vista, NSW
Sarah W.
5/5

Highly recommend therapist Rickii. Wonderfully professional and insightful. She helped my teenager navigate through a very difficult time. Always friendly and efficient service from Creating Change.

Creating Change Psychology & Counselling - Bella Vista, NSW
John B.
2/5

Disappointing service from psychologist Gary Wong. When detailing my mental health issues and why I had difficulty attending high school, he replies, inquisitively, “Was it stress?”. Only a person with minimal experience in mental health and anxiety/depression, will use such a trivial term to describe mental illness. He also completely ignored me when I was about to describe my previous traumatic experience with another psychiatrist, and appeared to be getting distracted on multiple occasions as I was talking. Not only did I feel invalidated and ignored, by the second session he treated me like I had no understanding of the complexity of my mental illness. In fact, he spent more time talking to my parents rather than engaging with me (the client). I am a grown adult, he does not need to ask my parents for information which he could easily have obtained from me...it was quite clear that he had no experience in effectively approaching the client.

Even though I cannot fault anything else at the clinic (the receptionist was actually really kind and attentive) I hope that at least, on the clinic website, that the psychologist’s profile accurately reflects what they have to offer at the consultation. At least next time, other people can make the correct decision when choosing a suitable psychologist. Also, the prices they charge should reflect their skills and experience, it makes no sense that he is charging double for an initial consultation, when other psychologists are substantially cheaper in comparison.

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