Cincotta Discount Chemist Dickson Village - Dickson, Australian Capital Territory

Anne B.

I simply queried why my script was the full amount and not the discounted amount since it had just been put on the PBS. Rude and defensive response from the pharmicist. Had she explained clearly and In a friendly manner that I needed a new script I would have been ok. However, she was so rude I will not be coming back to this pharmacy again even having used it for many years.

V A.

The Indian Pharmacist is very rude and unprofessional. Talks down to customers and staff, like he is something better than everyone else. Half of the staff are very hard to communicate with, the other half are excellent. The female merchandiser is awesome.

Tim G.

This chemist is all about service. Not only are they the cheapest in town AND deliver for free, their chemists actually go the extra mile for their customers. Twice we’ve needed them to get our scripts they hold on file to other chemists because we’d stupidly left essential drugs behind when we’ve gone away. They’ve done it fast and in a really nice way. I thoroughly recommend them.

ser S.

I want to acknowledge Rushita for her professionalism at helping me look for an item in the store today. It’s fantastic when you see someone who cares about being helpful and be of service. Thanks Rushita.

Tim V.

Disorganised. Slow. Incompetent. Expensive. Go anywhere else.

Louise

This is a great chemist

However, if purchasing a med on script that has to be kept cool - beware the script is put in the cooler bag.. If in a hurry, as I have been twice, it only takes a second to ditch the cooler bag where they have placed the script.. For me this has meant contacting my specialist for another script..I have explained that this is a bad practise especially for the elderly. It only takes a second and the script is gone. Not good - be careful !

E. L.

I purchased a thermometer from the Dickson branch of your store. My purchase was because my newborn had received a vaccination on that day, and I wanted to monitor her temperature in case she developed a fever. At the time of purchase, I specifically asked the cashier about the possibility of exchanging or refunding the thermometer if it turned out to be faulty. The cashier confirmed that an exchange or refund was possible but failed to provide any information regarding the time limit for such a request. Unfortunately, this information was also absent from your website.

Upon using the thermometer, I discovered a significant issue. It does not switch off automatically after being inactive for a minute, which means it remains powered on continuously, draining its batteries and potentially causing other inconveniences. Due to my busy schedule with a newborn baby and the fact that we do not own a car, I was unable to return to the Dickson branch until 2 weeks later. However, when I approached the staff about the faulty thermometer and requested an exchange or refund, I was informed that it was not possible as more than 7 days had passed since the purchase. To my surprise, I could not find any mention of this restrictive policy on your website's refund policy page.

I am deeply disappointed by the lack of clarity and inconsistency I have encountered in this situation. The Dickson branch sold me a product with a significant flaw, and then denied my request for a refund or exchange based on an undisclosed timeframe. Instead, I was directed to contact the manufacturer for assistance, which I found unacceptable.

I want to bring to your attention that, as a consumer, I am aware of my rights under the consumer protection laws. According to these laws, retailers are responsible for ensuring that the products they sell are functional and durable. In this case, the thermometer I purchased clearly fails to meet these requirements. I kindly request that you honor your obligations under the consumer protection laws and take appropriate action to resolve this matter.

Jay F.

l have been visiting this chemist for four years now. I have never had a bad experience. The chemistists are very polite and professional. The sales personnel are also very patient and helpful. We have moved suburbs recently but we will not be changing chemist's.