Child & Family Guidance Center - Mesquite Clinic - Mesquite, Texas

Esther Garcia

I was there a year ago, it was not the best experience but my son received the attention and medication he required. We recently were there again and I have to recognize everything have improved: better customer service, kind and nice staff. Medical attention was excellent. Now there is the option to see a doctor on site and not just virtual. I hope this location keep improving.

Katherine “Kathy” Perez

Update… -5 stars… this place is a joke and like to play with people mental health. After tried over 3 weeks to contact with the managers always sending me to the voicemail, my insurance call them because they “didnt have my insurance information to make a claim” they literally ditched me after I mentioned legal repercussions. They are not interested in my case or what they did to me. Shame on this place

- 1 star I had an appointment setup Wednesday Nov 27 I supposed see Linesse Vega in person (Jessica Moreno) however I got in a room with a computer with someone who apparently was Vega she prescribed me a cocktail of medication for my disorder and I ended with palpitations, dizziness and blackouts. At the end I ending with a brain concussion going to urgency care and CT scan to see any damage. This happened in less than a week and I spend a tone money and time to taking care of my situation and I ending call the facility again and figure out that the first provider was not te person who was I was supposed see. I never get the information of that person and my psychiatrist just told me I don’t know why they prescribe all that medication in ones for you we don’t know which one is causing you the problem so we just going to stop all and start over little by little a this point a going to press charge for mismanagement of the prescriptions. At the same time this unknown provider never told me that I will experiment those kind of symptoms that I have to not be able to drive or go to work. This is so irresponsible from This facility. Be aware.
Hopefully someone from management can contact me so we can find a resolution otherwise we will see in court

Jennifer Willis

Greetings,

I am sending this message in concern of the communication style and method of Dr. Blessing at the Mesquite location. On several occasions, we experienced a lack of listening from Dr. Blessing. She constantly over-talks the patients and advocates for patients.

On today, we brought in a client with IDD for medications and Dr. Blessing refused to listen and understand what the advocate was expressing as the client's needs. She over-talked and consistently did so. The last time the patient was seen two weeks ago she sent a prescription to the incorrect pharmacy which caused the patient to return. Dr. Blessing has been told repeatedly the correct pharmacy and she refused to listen and comply with where it needed to be sent. This caused the patient to be without medications for three days. Dr. Blessing was also told about how medications were ordered giving the patient medications four times a day when the patient doesn't self-administer and lacks proper support to have it administered throughout the day. This medication is the same; she indicated she could not Review and make adjustments because this is how it was written in the emergency room. She suggested the patient return to the ER for an adjustment although she prescribes and supposedly monitors the effectiveness of the medication.

Our suggestion is Dr. Blessing review patient etiquette and understand the value of caregivers/advocates for IDD patients. Often these individuals cannot attend appointments independently and rely on caregivers to support their daily living.

We would love to speak with someone regarding how our individual can be better supported.

Note: The office staff was very helpful in trying to figure out where she sent medications and listening on the feedback for the disappointing from Dr. Blessing. They also scheduled the patient to see the doctor going forward so fingers crossed.

brenda salazar

Unorganized, but one of the few places in Mesquite that takes chip. 3 visits for my son and he wasn’t able to see anyone in all because of overbooking, no show, and I think they forgot to call us in once but when I asked the front desk they were clueless.

Tresha “Tresha” forbes

My location is HARRY HINES, I THINK WHEN WE CALL IT SOMETIMES GO TO CALL CENTER. YESTERDAY I WAS GOING THRU A COMPLETE STORM AN THE STAFF MEMBER WHO ANSWERS MY CALL HELPED Me an stayed on phone with me almost 2 or more hours. That shows concern ,compassion an a amazing support staff member she had I could hear a team in back helping her help me they jumped in an walked every uncomfortable set with me. The client is an has been there priority I THANK FAMILY GUIDANCE GUIDANCE.

Allison Winship

If I could give negative stars I would!! My mother in law warned me about this place, but I decided to give it a shot and I tell you what I should have listened to her!!! Who knew it could be so damn difficult to get someone to pick up! Longest time I’d be on hold 20 minutes!!!!! I schedule an appointment for my daughter, we get there thinking she would be having a session with the psychiatrist in person all for us to go in a room to a laptop and that’s how the session is done! Honestly feel like he didn’t listen to my daughter at all!!! I’ve tried getting her records faxed to a new facility but it’s a train wreck. They should be closed!!!!

Bryndon Moore

I don’t like the virtual visits. My child does not take it seriously and I cannot hear anything, and I need to hear to be able to understand and help my child. You have to be patient with this place cause it’s not something that happens over night. There are steps you must take to really get the help you need. Keep patient and keep fighting for your child. They will help them.

stephanie vela

Awful place. The psychiatrist didn’t want to diagnosed with me with anything and told me to take vitamins and no one ever told I had a co-pay and they billed me five months later and said it was past due my payments although I was not informed I had to pay out of pocket. I would never recommend this place to anyone such a horrible experience. I also met with my psychiatrist online but still had to go in person to sit in a room to talk to someone through a computer. If I give zero stars I would.