Caloundra Health Service - Caloundra, Queensland

Madison C.

Absolutely terrible experience at this hospital.
My partner first visited the clinic in January where he was treated, given antibiotics and sent home. Within 3 weeks the same issue occurred again and we headed straight back, where he again had the same treatment as he had 3 weeks ago and was given the same antibiotics. At our request, (which we had to strongly push for as we were brushed off when we first asked) We asked for a swab to be done as this wasn’t normal. We were informed that if we didn’t hear from them the results were normal and they would call / contact us if something appeared abnormal.
A month has passed since the second hospital visit and the same issue has occurred for the third time now. We headed to the GP this time where straight away the GP has pulled up the results from the swab and informed us of a serious illness that my partner has. The GP informed us of the extreme possibilities if this goes untreated and immediately gave us the correct steps to treat it.

We received no calls, email or texts from the Caloundra MIIC when we were told if anything appeared abnormal we will be called. If we didn’t go to the GP I would hate to know what would of been the outcome. Terrible to think who else they could of possibly done this to and this it’s affected them.

Absolutely terrible experience. We will not be going here again, do not recommend this clinic at all.

Prakash P.

I took my youngest daughter to Caloundra Hospital around 12 PM for a check-up, accompanied by my two little ones. We waited patiently in the queue, but to my dismay, many people who arrived after us were seen by the doctor and left before we even got a chance. My youngest daughter was extremely hungry and distressed, and the wait was becoming unbearable.

When I asked the nurse when we could see a doctor, I was told we were classified as "low priority," which they never told us after waiting almost 2.5 hours, which is why others who came after us were being seen first. This explanation left me shocked and frustrated. How is having two young children, one of whom is visibly hungry and upset, not considered a priority? The lack of empathy and understanding from the staff was truly disappointing.

After waiting for what felt like an eternity, I left without seeing a doctor. This experience was incredibly disheartening, and I wish Google had an option to give minus 5 stars. I hope the hospital re-evaluates its triage system to better accommodate families with young children and shows more compassion in the future.

Sachie M.

We’ve been to MIIC with our little one 3 times now. And the care we received was amazing. From the moment we walked in, nurses in triage, admin ladies, security, nurses and doctors were all very kind and incredibly responsive, understanding the stress we felt as parents. They treated us with so much compassion and patience.
Lovely nurses went out of their way to make our baby comfortable. The doctors were thorough and explained everything clearly and took the time to answer every question we had and safety netted us so well.
What really stood out was the team's empathy, they treated us like family, not just another case. We left feeling well cared for and supported. We are so thankful for the quality of care we received, it truly made all the difference. So grateful to this health service and their wonderful and caring staff.

Maggie B.

It was the day after Boxing Day and our GP was away interstate on holiday. The service was VERY busy and the sign at the door said a three hour wait – the waiting area was full. Staff were totally professional. Was triaged by a nurse who was very understanding. Finally saw a doctor who diagnosed the problem straight away and issued us with a prescription. And no charge, which we weren't expecting. Was very impressed with the service and it would be nice if the government could fund a few more of these clinics. Thanks to everybody there who were working under pressure. Wish you all a Happy New Year and THANK YOU!

Ashley W.

Glen, the security guard that was working there at the time, made things so much easier for me. His lived experience and the way he practices security is like no other.
He went above and beyond to help me. I can’t leave out the lovely receptionists, nurses and doctors.

Steven

I am deeply disappointed with our experience at the Caloundra Minor Injury Clinic. After contacting 13Health and being advised by the nurse to have our 5-month-old seen within 4 hours due to coughing, vomiting, and severe sleep issues, we headed to the clinic with urgency.

Upon arrival, we were triaged, but our priority seemed to be set extremely low. Despite waiting for 2.5 hours, our position in the queue hardly improved; in fact, it appeared we were moving backward as more patients arrived. This left us feeling helpless and frustrated, especially given the nurse’s initial recommendation to seek care promptly.

How long is it acceptable to wait for a 5-month-old baby when health advice specifies urgent attention within a 4-hour window? It was disheartening to see no accountability or clear communication from the clinic staff. The nurses didn’t provide updates or suggest alternative solutions, such as seeing our GP, despite the risks of sitting in a waiting room full of other sick patients.

As concerned parents trying to follow medical advice, we felt let down by a system that failed to prioritise and guide us. This experience showed a lack of compassion and foresight, with no consideration for vulnerable patients.

Em

A big thank you to the nurses and doctor who looked at me on 20th of November. From the moment I walked in & until the moment I was taken to hospital by ambulance the care that I was received was outstanding and I’m so grateful for.

Thank you for all for your hard work and kindness! ☺️

Vanessa W.

Terrible experience! Wait times are horrendous and when you phone to rebook an appointment the administration staff say they book an appointment and either don't or cancel it without informing you! If I could use/afford another service I would! Cannot say how terrible it is!