Burwood Medical Imaging - Burwood, New South Wales

A B.

Very professional and technical. They have deep experience and guessed what diagnosis I had, before it happened. They suggested additional screens, on the day, to identify and confirm. The diagnosis is very accurate and explained my chronic conditions.

The radiologists are the best I've ever had. They take the time to look at every individual scan deeply, and found things that other radiologists at other locations have missed.

It has changed my life for the better. Thank you team.

Stacey C.

Berita, the Asian-looking girl (no offense & racist intended), helped me with my pelvic and abdominal ultrasound today. I had a warm and pleasant experience. Another girl did my abdominal X-ray. The entire team — from the reception staff to the professionals — made me feel very comfortable and welcomed. A strong team!

Catherine

I had an unfortunate experience at Synergy Burwood on Saturday, 29th March. My appointment was delayed by over an hour, and when I finally saw the technician, everything felt rushed and impersonal. The technician was not only impatient but also physically moved my leg so roughly that it fell off the ultrasound chair, without verbally instructing me to do so first.

When delivering the news of my miscarriage, her body language was cold, and she repeatedly mentioned that it's very common, apologizing without any real empathy. There was no follow-up or guidance on what steps to take next. I was left to wait two business days (so 4 days as my appointment was on a Saturday) before I could get clarity on how to proceed. The staff should at least have a leaflet or some kind of information on what to do next, especially when dealing with such a sensitive topic.

I had previously visited Synergy Burwood and had a much more pleasant experience with a different staff member, which is why I returned. Unfortunately, this visit with the technician was deeply disappointing. I hope the staff is trained to be more compassionate and sensitive when delivering such difficult news to patients. Additionally, better organization is needed to avoid the rushed, impersonal atmosphere that can make these already difficult moments feel even more insensitive.

Sandra P.

I visited your burwood clinic on 11th july for a CT scan and ultrasound.
I have nothing but high praise for all your staff, who were all very caring and patient.
To the CT girls thank you. I don't know your names, sorry.
I think Christine did my ultrasound and she was so gentle. Also patient.
Well done all the staff from reception onwards.

Astha P.

I had the pleasure of having my recent ultrasound here. They were absolutely fantastic! I was in need of urgent appointment and they were able to fit me in quickly. Not only were they extremely knowledgeable and professional, but they also made me feel completely at ease throughout the entire process. The sonographer was right in time and was very gentle. Thank you for the wonderful experience.👍👍👍

Faith T.

Jess and Dr Lam were amazing! I did my biopsy here and they were gentle, professional and understanding. Definitely will be coming back here for future procedures.

Amy L.

Very impressed with the entire team from making an appointment to front desk to radiology staff. They are so professional and patient with everyone and made our entire appointment flow so smoothly.

Winson Q.

I was only thinking of giving half star to this facility. I had my 1st morphology for my pregnancy, which gave the worst experience I had ever in any medical facility. The sonography was very impatient and had zero empathy with using the terms “turn your blood head up”, “what the hell”ect to my baby during the ultrasound procedure. Please do not come here or be careful with who you have for your procedure. I tried to find out the name of the practitioner with the front desk lady. His Good luck to everybody who is coming to this place for imaging.