Brassall Medical Clinic - Brassall, Queensland

Bev S.

We have been going to Brassall Clinic since 2010.
The last few years going there have been made much more enjoyable by the greeting and friendly service we received from a receptionist, Cassandra. She sadly is no longer there, her bright and bubbly personality and extraordinary patient care always cheered us as we know it did other patients too.
She always went that extra mile which made us feel valued.
It is back to just being a doctor's surgery and although the other receptionists are professional we miss the " spark " Cassandra brought to the place.

Cassie J.

I’m really disappointed in this place.
I’ve been struggling with my mental health and find it hard to get out of bed. I missed my 2 appointment through my doctor. I ended up in hospital last week for some serious health issues I go to make an appointment online and they declined it. I run them and asked why I said that I need to be seen the hospital said make an appointment. My doctor has decided not to see me which is disgusting but yet I can book through someone else and if I miss my appointment again it’ll be a late fee so I wonder do they more care about their patients or the money. This makes me feel like when I need help doctors and staff no longer care.

Aidan M.

Dr cerie benn has to be the rudest most disrespectful doctor and women I have never met , a was over an hour late for appointment, from the moment she started she was rude nasty condescending , reporting you the the health ombudsman, disgusting and will not be returning

Noel B.

I had an appointment with Dr Benn this morning at 8.45am thinking I wouldn't have to wait long being the second appointment for the day. At 9.10 am Dr Benn shows up through the side door to start work. 9.20am Dr Benn calls in her first appointment. At 9.37am, 52 minutes after my 8.45 appointment time, I get called in for my appointment and I was back at reception by 9.43am. A grand total of 6 minutes for my $70 less the medicare rebate. I understand that some appointments take longer than usual, I get that, but to be 52 minutes behind on the second appointment is a bit hard to swallow. So perhaps in future if I had an appointment at say 10am and wasn't seen until 10.40am, I should give them 15 minutes after my scheduled appointment and then charge a $1 per minute off my $70 until I am seen to. I'm sure that'd go over well. Well Dr Benn, good thing I'm not your employer or you wouldn't have a job for long. Perhaps your employer should have a chat to you about your punctuality because it's their business and their reputation that is on review. Not a happy patient.

Paulette M.

After we moved into the area, my daughter recommended this Clinic and I made a booking with Dr Steven Andrew. After nearly four years we are both with Dr Andrew, and think he's the best doctor we've ever had. So positive and encouraging, and quick to get results. With multiple medical conditions, I'm so grateful to have a really good doctor that I can trust to look after me.

Daniel

Today i attended your clinic for my son, at 3.25pm for a 3.30pm appointment with Dr Cherie Benn. After waiting for 45 minutes and having two patients been seen by Dr Cherie Benn arriving after us. I politely asked reception on the delay. I explained that this is the forth time consecutively with Dr Benn that we have waited 45 minutes plus. I was told that, 'this is how Dr Benn operates and most patients call in advance to find out how late she is running', as the previous two patients arriving well after us had. I was told that after the patient that she is seeing, there is one more before my son would be seen. No longer being able to wait, we left. This is the second complaint I have made on this issue.

Previously, I had asked if she was going to be late. Make a courteous call and explain the delay in time. This still has not occurred. I don't feel its very professional being consistently late and expecting patients to wait. I don't know many professions where you could keep a paying customer consistently waiting and expect the client to return. This poor time management I feel needs to be addressed and on time appointments adhered to.

Kaitlyn H.

First time I tried to book with this clinic the receptionist was dismissive and rude “we are completely booked out today” and made no effort to listen to my concerns or reschedule me. The second time I was told their female doctors are not taking on new patients. Thanks for your service… not. Off to find a new practice then I guess.

Emily

i have been going to this doctors for years and they are so lovely at the reception...yes the wait time is not ideal but it is worth it.
dr Adel is amazing at what he does!
he has performed 2 p&a's on my toe and has not failed he told me what was going to happen and feel like and made it so much easier!
he discovered a brain tumor in my dad and if he didn't discover it my dad would have died in the next 3 weeks
so this is a great doctors!