BlueCare Caloundra Aged Care Facility - Caloundra, Queensland

Amanda S.

Staff have embraced my father in all aspects. His medical & emotional needs have been well supported & he feels accepted & special.

Sandra C.

Wrote a review back in 2021 and am now adding to that review upon the passing of my Dad recently.
After Mum died, Dad had to begin another chapter in his life, moving from the double room he had shared with Mum to a single room in another wing of Aminya. He began playing guitar again and joining in at the regular singalongs. (He was 97 when he died, but still had a nice singing voice and pretty good guitar skills.) His last three years there were full and happy. Thanks so much to the wonderful staff and residents, with special thanks to Michael, Sam, Dot, Mel, Connie, Jon and Julia. You made his last home very special and welcoming.
2021 - Blue Care has just put on a fantastic 100th birthday party for my mum. They have gone above and beyond what they needed to do. It was such a lovely happy occasion, really appreciated by our family. Thank you so much Blue Care. Special thanks to Sam and James - you're the best!!

Sandy R.

Visited mum for 1st time last weekend as I live in WA. Residents that I met lovely and happy. Facility itself quite dated and could do with a good clean. Maybe try happy bright curtains in Rooms, as they are drab and uninviting

Krystal G.

Do not send your family here! They have zero care factor and you are only another number to them. My grandma had the worst care while she was there for 4 months before passing in 2021. She ended up passing away from a clot in her foot, which took almost 3 days for the staff to respond too. When she complained of pain in her foot, they said she was just upset about her family leaving and wasn’t actually in pain. Meanwhile she had no blood flow to her foot and it was slowly and painfully dying. Eventually they called an ambulance in the middle of the night. They also sent the hospital medical documents and information for another lady, instead of hers. Prior to this, the response for cleaning her up and getting her ready for bed would be delayed by hours and she would be left with burning on her behind skin and trying to sleep sitting up. The way they spoke to her was appalling! I met one nice worker who seemed to care, the rest had no care factor! When we went in to collect her things after she passed away in the hospital, we told the staff upon entry that she had passed and she literally replied with “oh ok”.
We were in the process of moving her before she passed.. do your loved ones a favour and don’t send them here in the first place!!

Margaret R.

Very impressed by the excellent care, quality meals, friendly staff and cleanliness. The residents have lots of activities, live entertainment as well. My husband's face lights up when he sees his carers and is very happy there.

Louise W.

Mum has not long moved in here and the staff are very kind to her. They are very helpful with whole process and easy to communicate with.

It has now been just over 12 months since Mum moved into Waroona. We are so glad she is here, especially during Covid, because the facility has been so diligently and compassionately managed through the whole process. The manager is kind and often chats with Mum when she sits out the front enjoying the sun and fresh air. Mum says the food is good and she loves her outdoor room that is filled with the things she loves- mainly her flowering potted plants! She enjoys the craft class where she is knitting squares for rugs and the exercise classes are helping with strength in her legs. She is looking forward to the bus trips returning after covid.

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All round bad experience. Poor systems in place. No continuity of care. Poor food. Staff are 'nice', but don't do their job properly. Many (not all) staff have a very poor work ethic. eg. 'they say they are too busy to do a work related task, but then have time to stand around and talk about their dog and their grandchildren'. There is little accountability and a very high turnover of carers and registered nurses - hence no continuity of care. Insufficient resources to provide Physiotherapy to help residents to get back on their feet after illness. I'm guessing the positive reviews below were posted by people who have very little to do with the facility. The physical building and gardens are nice, but that's were the positives end.

Kerry H.

I arranged with entertainment dept at Blue Care Aminya to have myself & children perform some instrumental music for mum and four other residents on Xmas Eve. We were told by Sam (entertainment dept) that mum would be moved by staff to the entertainment room at 10.30am for performance on the day. The Head Nurse in attendance on Xmas Eve said, "No we are not moving your mum to the Entertainment Room." We then performed instrumental music in mum's room which was very crowded with residents and relatives (approx 11 people) in one small room. Thanks for that.