Belmore Road Family Practice - Lorn, New South Wales

Address: 12 Belmore Rd, Lorn NSW 2320, Australia.
Phone: 249346830.
Website: drpauleyssurgery.com.au.
Specialties: Doctor.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets.
Opinions: This company has 26 reviews on Google My Business.
Average opinion: 4.5/5.

Location of Belmore Road Family Practice

249346830

Belmore Road Family Practice is a well-known medical center located at Address: 12 Belmore Rd, Lorn NSW 2320, Australia. The practice is easily accessible by various modes of transportation, making it convenient for patients to reach.

One of the key features of Belmore Road Family Practice is that it is fully wheelchair-accessible. The medical center has a wheelchair-accessible car park, entrance, and toilet facilities, ensuring that patients with disabilities can access the practice comfortably. Additionally, the practice has regular toilets available for use.

Belmore Road Family Practice is a medical center that specializes in providing care for the whole family. The practice has Doctor as its primary specialty, and patients can rest assured that they will receive the best medical care and attention. The medical center has a team of experienced and qualified doctors who are dedicated to providing excellent medical services to their patients.

Patients can contact Belmore Road Family Practice through their phone number, Phone: 249346830. The practice's website, Website: drpauleyssurgery.com.au, provides additional information about the medical center, including the services they offer, the doctors who work there, and their contact details.

Belmore Road Family Practice has received numerous positive reviews from its patients. The practice has a total of 26 reviews on Google My Business, with an average opinion of 4.5/5. These reviews speak to the high-quality medical care and attention that patients receive at the practice.

Reviews of Belmore Road Family Practice

Belmore Road Family Practice - Lorn, New South Wales

Alicia McCarthy

1/5

I am writing to formally express my disappointment and concern regarding a recent experience with this practice, where I have been a patient for over five years.

I had a follow-up phone call with Dr. Lisa Crotty which lasted 6 minutes and 10 seconds.
To my dismay, I was then charged a full fee of $95 for this call. During this brief conversation, Dr. Crotty spent a significant portion of the time locating my previous results rather than discussing my new ones.

I had scheduled this follow-up due to receiving a text message from your practice, advising me to phone for my results.

Additionally, during this call, I requested to Dr. Crotty that my existing referral to my specialist be extended by another 12 months, considering my recent major surgery and the necessity for follow-up appointments falling outside the current referral period.
I had explicitly asked if this request was acceptable and was never informed that it would incur a full fee.

I contacted a local medical practice to inquire about their charges for similar services and was informed that there would be no charge for a follow-up call discussing results that the doctor had requested.

Furthermore, I have endured lengthy waiting periods, sometimes exceeding an hour, during my visits to your practice whilst being incredibly sick.
This only adds to my frustration and disappointment with the level of service provided.

I hope you understand my dissatisfaction with this situation.

I believe it is unreasonable and unfair to charge a full consultation fee under these circumstances.

I kindly suggest to review of this charge and reconsideration of your billing practices for follow-up consultations.
I would also highly encourage training especially for your admin staff Rhonda on her sarcastic and rude comments to what I was expressing and saying. At the end of the day, she is the one that works in customer service.

Ivy Potter

5/5

Amanda Pauley is brilliant. My baby had a severe tongue tie which he had released at the practice. I felt so heard supported by Amanda. She truly is a very special and caring person. I can now continue breastfeeding my baby without pain and my baby is much happier and healthier. Thank you so much Amanda, from Ivy and Banjo ?

Rebbecca Mullins

1/5

I’ve heard great things about this practise helping babies with oral ties.

However, when I rang I was told “we only help mums who breast feed not bottle/formula feed, we can’t help your baby” that blew my mind! My baby has to be bottle fed because he didn’t latch and I had no milk supply, but he is also struggle with using a bottle as well. Why is a breastfed baby more important than a bottle fed baby? Should they not all be looked after with the same care? VERY DISAPPOINTING!

anita gordon

5/5

My baby was having trouble latching. Multiple health professionals just kept telling me to give her a bottle.
A friend recommended Amanda. Turns out my little girl had a tongue tie. It was snipped on the spot. The follow up support was amazing too.
We are now 10 months into our breastfeeding journey

Emily Cameron

1/5

Have done permanent damage to both my boys tongues, one that may not be repairable. Both my babies were only a few weeks old when this damage occurred and I’ve been left to deal with it alone ever since. Have ongoing issues with both of them. Have not had any help or support from them.
The support during the multiple releases was terrible. I was told that her husband had her phone overseas with him, that’s why I never got any response.
Highly recommend going elsewhere to get your child’s tongue tie release done.

Tegan Hesketh

5/5

Cannot recommend you guys enough!! You couldnt find better! Amanda, Jon and amazing reception ladies .thank you so much for the amazing service!

Mathew Futcher

5/5

He’s a great doctor I’ve been seeing him for 10 years now he’s always very alert and works tirelessly to help you with any medical issues that might be bothering you

Texas Hooper

5/5

Amazing work by both doctors, fixed my beautiful sons tongue tie. Took a few seconds and helped with all our questions. Really respected us as a young couple with very little knowledge. Thanks again Amanda ?