All Around Massage - Oaklands Park, South Australia

Emma

Brianna is wonderful!! (& Claire, thank you) - She did a wonderful job of my arches, I'm so grateful, thank you so much 🙏

Taylor G.

Had the most AMAZING experience with RONG today!! 45 minutes of pure bliss & relaxation. Perfect pressure and she was able to free up the tight areas in my body. Included hot stone with essential oils. Highly recommend RONG and All Around Massage (Marion Shopping Centre)
Thank you so much 🙌🏼

Amy F.

Extremely disappointing customer service!

I had organised a 50 minute session for $85 for my husband's birthday yesterday. It was all booked online and confirmed with all correct information. I even had a second reply from you because I had asked about payment options being that I wanted to make sure it was paid by me and not my husband.

Upon his arrival, the lady at reception told him that a 50 minute booking doesn't exist and told him he could pay more for longer! He showed her the confirmed booking and she started changing her excuses as to why he couldn't have this. It was hard for him to understand much as she spoke very little English, but the next excuse was that it was supposed to be a mother's day special. If this is the case, why was it available for yesterday's date, why was this not mentioned to me in the return email and why was I even able to book it Then she changed the excuse again and said that she never received the booking information for him - even though we have the booking confirmation!

After trying to go back and forth with her and getting nowhere, he decided to leave without his massage.

When he told me about this, I was horrified - this was supposed to be a nice, relaxing present for him and not only did he not receive it, he was made to feel like he had done something wrong.

I called the location yesterday afternoon and the lady on the phone simply could not communicate in English. I tried to explain the situation to her multiple times to find out what happened, but she could not understand. She has told me that she will have a manager contact me, but I'm unsure if that will happen.

I am a business owner myself and I understand that mistakes happen. Possibly you had a special deal online that had ended and you forgot to take it off? Who knows? If that was what happened, you honour the deal anyway.

Luckily, while it was pre-booked, it was not pre-paid ( I had given him cash to pay on arrival,) so I am not leaving this review in order to get anything from you.
I would like you and future customers to know though, that this is extremely poor form and I am very disappointed that something that was supposed to be a special gift for my husband was tarnished by your business procedures and staff.

I purposefully chose your establishment because it is in a trustworthy location and your massage reviews seem to be positive. Unfortunately we never got to experience them due to your lack of care and service.

Please train your staff and do better.

eric A.

I had a massage by Alex and it was AMAZING ! I've been having sore muscles in my upper and lower back and her technique was on point . She was constantly checking with me with the pressure and temperature of the stones or towels and was very professional. I had a 70 minute full body remedial massage and would definitely be going back . 5/5

Nadiah

Very affordable massage! I was thoroughly impressed by how friendly and warm everyone was. The massage itself was wonderful and the entire ambience of the place very calming. Highly recommend

Elizabeth D. L.

Creek provided an amazing massage. Her pressure and technique was great and I felt like a new person afterwards. Thank you, I'll be back 😊

Carolyn B.

I have had 4 remedial massages here with 3 different ladies. All have been wonderful for my problem shoulders and back as they find the knots and ease them out. The hot stone massage is luxurious and included with every massage I've had. However at the last massage, she got up on top of my back and knelt on my hip area then proceeded to "walk" with her knees down the back of my legs which hurt. It took a week for the pain to go away.

Dino D. L.

Always a fantastic massage , very nice staff
I have been coming here for well over a year