Aidacare - Mobility & Healthcare Equipment - Mackay, Queensland

Address: 2/10 Trade Ct, Mackay QLD 4740, Australia.
Phone: 734815399.
Website: aidacare.com.au
Specialties: Mobility equipment supplier, Disability equipment supplier, Motor scooter dealer, Wheelchair rental service, Wheelchair repair service.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 15 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of Aidacare - Mobility & Healthcare Equipment

☎️734815399

⏰ Open Hours of Aidacare - Mobility & Healthcare Equipment

Monday: 8:30 AM–4:30 PM
Tuesday: 8:30 AM–4:30 PM
Wednesday: 8:30 AM–4:30 PM
Thursday: 8:30 AM–4:30 PM
Friday: 8:30 AM–4:30 PM
Saturday: Closed
Sunday: Closed

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👍 Reviews of Aidacare - Mobility & Healthcare Equipment

Aidacare - Mobility & Healthcare Equipment - Mackay, Queensland

Julie M.

1/5

My partner purchased a lift chair from Aidacare. It was delivered no problem. He was to sleep in the lift chair because of a hip issue. Within 12 months of delivery the lift chair was not functioning properly. He spoke to Aidacare and they said they would send a technician out. Never turned up. Several months later after his operation I called in for a toilet lift chair and urine bottle. Staff had little interest in serving me. I went to the counter and requested the items that were needed. Also mentioned the lift chair problem too. Staff wrote details in a book and said the technician would be out in a couple of days. That was December 5th and still waiting………..No after sales service at all. The chair alone cost $2500.00.

Shane B.

5/5

Friendly staff and Great service.
Belinda pulled out all the stops to help with extremely short notice requirements for the equipment I needed. Equipment is of high quality. I found the prices to be quite good too!
They kept me in the loop with any changes or delays and always had flexible solutions.
Thanks again.

Taryn W.

1/5

don’t bother. staff are rude and uninterested in problem solving. told us “just looking out the back” and the woman walked away, then stood still in clear view of us without actually doing anything. save your money and visit ILS at paget instead.

Genell P.

1/5

Poor service had a walker and Wheel chair required urgently for my 89 year old mum. Picked up walker and was supposed to pick up the wheel chair as well. The wheel chair was sent out for a trial even though they new I'd been intouch saying I'd be in to pick it up. I then was told to come back the next day at 2.30 it would be back. Nope no satisfaction still waiting another one was ordered and it once again was supposed to be here this week. Still waiting.

Moodii M.

2/5

Waiting on a wheelchair through NDIS. Have little to no communication with staff throughout the whole process. Things which I could have fixed immediately that room weeks to find out about
We are currently sitting at a 5 month wait on what we were told would be 6 weeks due to the incompetence and non communication. And now when I ring it says they can't be reached ans the mailbox is full.
Just all round unacceptable

Ian R.

5/5

Best shop like this I have been to. Not that I have been to many. Good honest advice. Actually suggested not to rush into spending money until specialist advice sort. Which oddly means I'm more likely to shop there before anywhere else. Once again proving that service trump's all. Price second. Better staff instead of flashy showroom.

Tabitha T.

1/5

Do not deal with Aidacare furniture is faulty and they refuse to do their job. Because I am overweight but it is rated for 300kgs and this is the 2nd time the bed has broken. I have had multiple things through aidacare and every single one is faulty. They are rude and degrading.

Shane S.

1/5

Very disappointed as no care given for a disability client. I refuse to ues them ever again.