Abbey House - Mittagong, New South Wales

Janet Hill

poor hygiene and lack of infection control measures in this nursing home is indeed a critical concern. This facility continually fails to implement proper hygiene and infection control measures, it has lead to repeated outbreaks of COVID-19, significantly endangering the lives of elderly residents.

Susan Davis

I can’t speak highly enough of the wonderful care my mother receives at The Abbey nursing home in Mittagong. The care and compassion of the staff are second to none.

Covid was a trying time for all and management and staff bent over backwards to see that families felt connected to their loved ones when face to face visits were restricted. When mum was ill, there was never any question when it came to compassionate visits.

I love visiting mum each day, I am always made to feel so welcome.
Thank you to management and staff for all your wonderful care and support for mum xxx.

Louise Keable

The most extraordinary care by the kindest, most compassionate staff anywhere. The Abbey is always spotlessly clean and the staff do everything in their power to provide wonderful outings and entertainment for the residents. Donna is just so compassionate and goes above and beyond in her care for the residents and their families. Very grateful that my mother is there.

Archie Smith

I have to say that the nursing staff and carers are very good, always attend to resident needs, but some of the front desk receptionists and the DON are not as concerned with the families of the resident, especially during this COVID-19 time. I recently took some things up to my father who was waiting at the door, I gave him the items which was only for 2 minutes and said hello then the doors closed the staff member said I have to make a booking, my father looked so upset and so was I. The families have to be considered in this trying time, a few more minutes would not have mattered.

Graham Ryland

I apologise for this late review, however I would like to thank the wonderful management and staff for their care and duty to my late Aunt. We had her transferred to Abbey house from another establishment that she was always complaining about. The transfer went ahead and so did Aunt, we could walk into the room and once again see the bright smiling face that had been lost at the previous village. Once again thank you for making her last period of life as happy as one could hope for, you are all angels to us

Steven Roberts

Shocking place. You never find a staff in need because only 3 staff are rostered to look after 40 high care need residents.
Definitely profit focused place, not a care home. Would have been a better place if skilled roster manager was hired, not someone with null knowledge of rostering.
DON and DDON should monitor roster and allocation instead of leaving it to a roster lady to decide number of staff and allocation.
Who would rate this place 5 star? You kidding.

June Flemmer

I don't understand why there are bad reviews about the 'The Abbey House' my mother has been there for over 5 year and can't praise the staff and management highly enough. Our first point of contact is Trudy and we can't praise her for her efficiency enough.

Warren Gee

Very caring and compassionate nursing staff, a well maintained aged care facility catering for all residents needs. I would have no hesitation in recommending this nursing home for my loved ones after visiting a dear friend in there.