Focus Orthodontics - Burwood, New South Wales

Bindi M.

I have had 2 children attend this practice with fabulous results. The staff have been mindful of their school hours and have been accommodating of this plus the children attending the visits without me. The orthodontist has explained the workings at every step and they have felt very comfortable with him and his staff.

mikhael D.

Very good service from the orthodontist . Check my teeth thoroughly and progress with the braces is highly recommended . Very satisfied with my teeth and good communication from all staff members 😃.

Update : the receptionist is not very polite and lacking costumer service . It’s a shame because everything else is fine except the attitude of the front desk staff .

R L.

Poor quality retainers provided- it broke within 2 months. I requested a replacement and was told the problem was that I was grinding my teeth. I’ve been wearing retainers for 17 years and none of them had ever broken because of grinding. It is more likely that these retainers broke because the technician had filed down and weakened the retainers in the exact same spot where the retainers broke off. They refused to replace the retainers and said there’s nothing they can do- I should just keep wearing the retainers. When I asked if my teeth would move, they said they can’t guarantee it. Not sure what the purpose of wearing broken retainers would be if my teeth may still move. They then offered to provide thicker retainers if I pay the difference and I can come back to get them done. The only reason I reluctantly entertained this option was because I didn’t want the hassle and trouble of getting into a dispute, not because I accepted their explanation for the broken retainers. A minute later, Kelly, the receptionist, told me I had to decide on the spot and they wouldn’t give me another appointment, despite me being told only moments earlier that I could think about it and come back. An additional $500 payment to be made on the spot when I was provided with poorly fitted retainers in the first place. She also said my dentist can supply the retainers (clearly not wanting to fix the problem themselves)- didn’t mention this when I first had them redone. Happy to take your money but not accept any responsibility when there is a problem. In addition, inconsistent advice was given about the types of retainers available. I specifically requested the wire type of retainers and was told they didn’t make them anymore, but on the recent appointment, after I had been given the plastic ones, I was told the wire types could still be made. Don’t trust this business.

emer E.

Would highly recommend to anyone looking for an Orthodontist. We have just started our journey with Dr Jong who is looking after my son. My son was struggling with the whole braces look and feel but without hesitation they had us back to make adjustments for him. My son was very nervous but that soon disappeared when we arrived because Kellie and the whole team were amazing. They went above and beyond any of my expectations. The clinic is so clean and impressive, all the staff are friendly and make you feel really welcome. Choosing the right Orthodontist is difficult for any parent but I'm so glad I've choose Focus Orthodontics, I know I've make the right choice. Thank you all again for putting a smile back on my sons face. Emer

Stella X.

Dr Jong is a very professional orthodontist, also showed his passion during the work. Kellie, the practice manager, gave us a lot of help. She is highly efficient and very helpful. The time management is excellent, the appointment is punctual. We are satisfied with the work they did.

Yvonne M.

Amazing staff. Went with my daughter to have braces fitted. Thereafter she went on her own to appointments as she felt so comfortable.Caring reception staff and dental staff. Would highly recommend this practice. Amazing!!! Thank you for her straight teeth.

Sibel K.

Dr Jong and the staff are amazing! First visit, my son was very anxious however all the staff were very friendly caring, and patient with him. Could not have asked for better care and service. Would highly recommended! Thank you focus Orthodontics 🙏🏼😊

Isabel M.

Dr Jong & his Team are truly AMAZING!

Friendly, knowledgeable & completely transparent with information relating to the process of braces for my daughter.

Always greeted with a smile, the atmosphere is fun, energetic & professional.

Dr Jong & his Team have given my daughter confidence with her now perfect teeth & beautiful smile.

I am so thankful I chose this practice for my daughters journey.

With gratitude
Isabel