EICARE Home Care Package Service Provider - Clayton, Victoria

Paul A.

EICARE have been fantastic. Their friendly team, support and advice has been a HUGE help to us. Cannot recommend highly enough. Thank you!

Nilda V.

We have used the in home care services with EI CARE for our 95 year old father for close to 2 years. From the start they were able to support and help navigate our way through how to best use our Home Care Package to suit our dad's needs. Mike was always empathetic, prompt with answering questions and always ensured carers were available when need be. All the staff from care workers, office staff and to our case manager were professional, caring, helpful and trustworthy. Dad's carer's were not only reliable but showed compassion and developed a special bond with him. We couldn't ask for a better service and highly recommend them!

Betty H.

My mother has used EIcare service for nearly two years. They have provided a very good service for her. It is very easy to change the service time to suit Mum. They send us useful information after Covid-19. They tell us what new services they offer during the pandemic. All the stuff are very nice and helpful. They are responsible and trustful. I highly recommend EIcare

rainbow L.

My mother has been with EICARE since 2017, they are professional, efficient, quick to respond and very reasonably priced. Their care staff is friendly, caring and always on time. We couldn’t be happier with all the help we have got from them!
Thank them very much for helping my mother.

CHON C. (.

My parents were introduced to the home aged care service provider EICARE about 3 years ago. Since then, they’ve been very happy with the reliable and supportive services provided by them. EICARE understands and recognises that everyone has different needs. They’ve assigned a dedicated staff member to design and tailor the services to our needs. Her name is Nicole Zhang, She is very helpful. She speaks our language. For my parents, the elderly home care service users, the most important thing is that they can trust that you will be there when they need you. EICARE did that. Nicole and the team behind her have done that. Thanks and Cheers to them!! Worth mentioning that EICARE charges fair fees. We feel that we’ve got most out of every dollar we spent with them.

Austin H.

In 2018, we started applying for the home care package but instead we only received a bit of support from council services. During the period when my 91-year-old grandma started getting support from the council, we found that there would often be many unruly conditions that we had to adhere to and the workers were often quite picky. We were very unsatisfied with the services provided by the council.

Through a friend’s recommendation I found EICARE, and with the help from the EICARE team we applied for an assessment for the level 3 home care package. With help from EICARE we successfully received the level three home care package, with only a mere 10 month wait before we could use it. During the period of time while we were waiting on level 3, we were privileged enough to start receiving level 2 care immediately. This could not have been made possible without the help from EICARE.

In January of 2021, disaster struck and my grandma suffered from a deadly stroke. She was hospitalized for over a month and after she was released she became more and more frail. She would even struggle with her usual daily needs. Level 3 home care was no longer sufficient for my grandma and I didn’t have too much time to look after her as I was often busy with work.

Fortunately EICARE helped us complete another reassessment, even without a suggestion from us. Later, we managed to receive level 4 home care and I was able to successfully continue working while my grandma received the utmost support she required.

All in all, the EICARE team are very professional, patient, friendly and provide a high standard of service. They will always be happy to help wherever possible. I thank the EICARE team for their continual support, and I couldn’t handled everything without you.

Sue S.

My 97 year old father has been receiving assistance through EICare for the last few years. The case manager is always available to assist in any way, is friendly and very efficient in addressing any concerns, providing suggestions for further assistance and organizing staff to deliver services required. The staff delivering the services are also very friendly, patient and professional in dealing with my father. I would recommend them highly.

Michael F.

My parents have been under the excellent service of their company for 3 years. We work full-time. With their services and help, there is no worries. Their employees respect and care for the elderly and provide professional services. As their children, I am very grateful to the company and their employees. Excellent service, reasonable charge, highly recommend this company