Our Medical Cranbourne - Cranbourne West, Victoria

Sen H.

The doctor giving my mum and I the flu shot was very lovely. The girl working at reception today however was pretty short and rude? Maybe it was the stress of having so many patients and only one doctor at the start of the morning but she was just very off putting demeanour wise.

Micaela P.

Always my go to when my children are sick. No appointment needed & Being open to 10pm and having a pharmacy on site has saved me multiple times from sitting in the emergency department all night. Sometimes wait times can be heafty and frustrating but sometimes you can be in and out quickly. I've always had a positive experience with our medical home so thank you! Feeling grateful tonight that my child was able to be seen at late notice quickly before closing and I was able to get her the help she needed.

abbas A.

I have been a patient at this clinic for the past three years, and during that time, I’ve always received exceptional service from the receptionist, who has consistently gone above and beyond to assist me. However, I am disappointed with the behavior of the new receptionist. She comes across as rude, impolite, and unhelpful, showing little willingness to engage with patients. It’s unclear why she accepted a role that requires interaction with patients if she isn’t prepared to offer the level of service expected.

I hope that management will take notice of her behavior and consider addressing it, as it greatly impacts the patient experience

Stella F.

This doctors is so convenient for time as it’s after your 9-5 work ours with a chemist on ground floor. But the receptionist….I mean the receptionist is absolutely disgusting. A line waiting at the desk almost out the door and she’s having a snack, eating and talking with her colleague with everyone hearing the whole conversation. Just for her to come out and tell me the app is incorrect and inconvenient, this is the 3rd time now the app is incorrect and what you are portraying to your customers and patients is incorrect. This lady had vicious attitude and should not be working in a customer service role as we watched her get through the line almost dropping a lady’s phone out of carelessness, yell at a patient, rudely tell everyone to go on the app like she isn’t getting paid to be a receptionist and assist those who don’t know how to use technology as majority were elderly. Pure disgust and this lady should be let go. You would be doing the community a favour…

Suzie C.

Dr Stephen Ward is truly exceptional! His kindness, expertise, and dedication to patient care are unmatched. He takes the time to listen, explain things clearly, and make you feel comfortable and at ease when leaving the clinic! I’m grateful to have such a knowledgeable and compassionate doctor to whom I have so much trust in! Highly recommend! I love the chemist and pathology are all in the one establishment and that the hours are outside of normal business hours!

Khushboo D.

The doctors at this clinic are absolutely amazing—professional, caring, and thorough. Sadly, the new receptionist is very rude, impolite, and disrespectful, which takes away from the excellent care provided by the medical team. I hope this is addressed soon.

Emily J.

Doctor Ward is an exceptionally skilled, kind, caring and knowledgeable doctor. He works tirelessly to help all of his patients under his care, and always has the very best intentions for each and every person. Dr Ward helped me throughout my life in many ways, always helping me make decisions by offering knowledgeable and guided advice and by keeping me well informed. Some of those decisions have led to diagnosis that have prevented further illness and have saved my life. He has been my doctor for 30 years and the only other way I can describe him is as a true humanitarian. Thank you Doctor Ward.

Gabrielle P.

I have the app and joined the queue for a Telehealth appointment at 11am (when their Telehealth service opens). By 2:45pm, I had not had my appointment. I called and was told that there are “100 people” in the queue in front of me, but that the doctor would be calling me “very soon”. Their answering service says that the app has a pop up notification to say when the doctors have reached capacity. I received no such notification. I finally had my appointment at 3:30pm. I requested a doctors certificate and confirmed my email address, but this has not been received nearly an hour later. I’ve now been on hold for 15 minutes and counting, just so I can get this doctors certificate. Being 4:25pm, it is unlikely the call will get answered before their phones line closes at 5pm.

Whether it’s been Telehealth or face to face, the wait times are so extensive that it isn’t worth any other convenience they could offer. Stricter guidelines need to be applied regarding doctor capacity. It should not take 5.5 hours (and counting) to have an appointment and get a certificate.