Better Health Network (BHN) Bentleigh East - Bentleigh East, Victoria

Denise Z.

I am diabetic with serious feet skin and circulatory conditions and am to have regular Podiatry at 10 weekly intervals. When you attend this Health Provider for Podiatry, they give you a slip of paper with a date when to ring to book your next appointment. I now have to wait a further 6 weeks until my next podiatry care and treatment. Not good enough by anyone's standards...... I recommend you re-think your System in providing care for Clients with chronic serious medical conditions and allow Clients to re-book their further appointments at completion of Service.

Chelsea B.

Great staff and quality painless workmanship
BIG SMILE

BIG SMILE 😄

Xxx

Waiting to be answered while on hold for this community centre. Is worse than trying to get through to Centrelink. I ended up being next in the queue to be assisted. 20 minutes later still waiting. looked them up on their website, and they closed at 5pm. I rang at 4.25pm. Haven't made an appointment yet. Judging by this experience, I might not go ahead with it.

Ellax

Nate/Nathan is a horrendous excuse for a dentist. Unless you literally cannot bear to wait another second, I suggest booking with someone else instead of him!

The entire appointment he was bantering and laughing with the nurse while I was in the bed. At one point I'm pretty sure he tried to rub my blood on the nurse as a joke. I was so nervous the entire time because he clearly was not focused on whatever he was doing in my mouth. The drill also bumped quite a few times as he was shaking his legs and chatting with the nurse.

Aside from the extreme unprofessionalism, the appt was also excessively painful. He drilled right into my nerves at the start while chatting, no communication, no direction to gesture for a stop whatsoever. I'm actually still getting abnormal pain after the appointment and fairly sure he messed something up.

I'm pretty sure the other comment by Ri Mu was also referring to the same dentist. He was incredibly unprofessional, arrogant and unpleasant, said to the nurse "you're a nurse 1 day every week, but I'm ME 6 days per week". This is verbatim and definitely checks out with Ri Mu's comment. The nurse wasn't so great either and continued joking but that's a different story.

I've had some lovely and pleasant dental experiences with other dentists at the community centre, and reception staff have all been so helpful. However, Nate gave me the absolute worst dental experience I've ever had and I will try to complain. Please if you have a choice, don't go with him!!!

R B.

I called up to enquire if they do dental crowns as I am financially unable to get it done privately being a full time student and not earning an income. The receptionist informed me that they do and that I’ll need to go on a waiting list and so I did.
Some time later I called to see what the progress was on the appointment wait list, and the receptionist said it was still a while away and asked me if I was in pain. I explained to her that I sometimes did experience pain but it wasn’t constant. She then proceeded to book me in for an emergency appointment.
When I went in for my appointment I paid $29, and as I sat in the chair the dentist question why I was booked for an emergency appointment as after the test he performed, he was unable to bring on the pain that I sometimes experienced. He also mentioned that they do not do dental crowns there, but they do a temporary fix which will help until the patient is able to afford to get the crown done privately. This made me furious as I had specifically asked the receptionist if they did dental crowns there and she had told me they did. I felt like it was a waste of my time and money and the dentists time, and that the appointment could have been given to someone who actually required it seeing how long the waiting list is!
I called up to complain about it and ask for a refund, and the staff pretty much had no compassion and no understanding because they said that I still had that appointment and therefore I had to pay.
They also told me that in some cases they offer a referral to get crowns done through the public dental hospital but a criteria needs to be met.
My complaint was for the fact that either the receptionist gave the wrong info/ not all the info I needed to know before booking me in, or the dentist didn’t have the knowledge about the referral to the dental hospital, or the person I spoke to just used this as an excuse to cover up the incompetence of the reception staff.
Regardless, all their staff need further training as to what services are offered and they need to work on providing better customer care because paying for an appointment for a consultation to a service that the don’t provide is unacceptable.

Jake B.

Went here this morning for a bad tooth. The reception was great. And I was out of the place within 30mins of entering and the tooth pulled. The procedure was pretty painless and efficient. However the dentist guy could work on his "seatside?" Manner. He come across as very rude. I was explaining to him about a previous bad experience just so he was aware. He didn't seem to want to know. I also stated I'm not a fan of needles and I don't react the best. But I'm not violent or aggressive when I get them. He got defensive and said " well you better not get violent" all I could say is I don't. The only other issue I had was at the end I mentioned the only slight pain I had was what felt like hair being pulled on my chin when he was doing the pull ( the way he had the hand positioned made the glove grip to my beard hair) I was saying it jokingly because I didn't feel a thing otherwise. And he very seriously said. "Well you should've shaved then " other then the way I was spoken to. It was a great experience.

Twin M. 2.

The nicest most lovely lady dentist for kids I have ever had the pleasure to meet! Thank you so much for taking such good care of Brooke...because of you she didn't mind getting all her fillings

Ri M.

First time I went there I usually go to a professional dentist !
I regret it !
The Asian guy dentist is so rude careless and speaks in an arrogant manner or won’t talk at all and won’t let u talk at all! Rushing to finish and not careful at all for a filing ,can’t even match it and make it in the right proportion useless completely and will cause pain !
Being a dentist got into his head not sure but he’s the worst I’ve ever been to.He’s not for the community for sure and he makes the centre look bad with such behaviour!