Call The Doctor - Hindmarsh, South Australia

Sarah V.

Waited for 3hrs for a phone service. Attempted to call back twice, got hanged-up both times. This is how they treat the sick!! One star is being generous, should be negative star!

Jennifer L.

I have used this service twice, one for my son when he was 4 months old and one for myself today. I am very satisfied with the efficiency and professional service on both occasions. Doctors showed up within 2 hours and I was able to wait in the comfort of my own home. My regular GP is always fully booked for one week at a time and many GPs are not taking new patients. I always try to avoid ED for things I don't consider emergency ie. my son had an oozing rash and I had persistent blocked nose, headache, lethargy and intermittent fever for almost a week. Therefore getting a locum doctor to come to my house via Call The Doctor is the best solution. They were able to assess, diagnose and give me a script within reasonable timeframe. I strongly recommend this service especially if it isn't an emergency and it's after hour so you can't get to a GP and you want to avoid crowded ED which will be full of contagious diseases where you can't get any rest while you are waiting to be seen.

Joey R.

Rudest doctors with no accountability! I was hung up on after waiting four hours for the appointment! I did not get the prescription that I urgently required. Spoke to a foreign doctor that really didn't care about me. Spoke for 30 seconds then got hung up on. Putrid disgusting service. And they still charge your Medicare!

Eden R.

Beyond annoyed!

I booked at 9 pm, and 1am still no doctor... ring back twice and keep getting told they will send an eta soon.

1:30 am rang back and asked, "Am I any closer?" I then got a text saying id gone up in the que,
Ring again as still no eta.
Reception staff apparently couldn't tell me!
2am I cancelled as I couldn't be bothered following it up as it's not my job!!!

What an absolute waste of my time!!!!!!!

*EDIT TO ADD*

They rang me at 4am the day I left this review. They cannot tell me WHY. they also seem to be all overseas, so you can't actually put a proper complaint in.

Jac K.

Booked myself and my three children in to be seen by one of your doctors and 6.45pm. I was told doctors start time will not be until 8 pm. I called at 9.30pm for a rough eta, was told not possible to get this. Explained to the consultant I have a newborn and two sick children to get to bed and will keep them up should the doctor be on his way if not, I'll just put them to sleep. Called again at 12am for an eta, one of your consultants advised they'd reach out to a doctor and call back. I received a call back advising we would be seen in the next two hours. 2.5 hours later i get a call advising the doctor is 10 mins away. The doctor arrived after 6.5hours of waiting for him to check temp and chest. Did not check ears or throat? Pointless visit to be honest and strongly suggest to stick with a more reputable locum service.

Danielle ?. B.

Arrived into Adelaide Sunday afternoon with my baby who was becoming unwell. Was advised a 2 - 3 hour wait (which I consider to be a good response time) and the Doctor arrived in under an hour. He was efficient and informative and competent. Thank you.

Susannah H.

I love this service. I have used Call The Doctor service before. I call, and within a couple of hours I have a friendly doctor on my doorstep with a smile and doctors bag in hand. No more waiting for hours in inhospitable waiting rooms. If I am sick or my children are sick it is much better if we can stay in the cosy warmth of our own home and have the doctor come to us. Plus this service is bulk billed!

Billie S.

Booked a G.P at 3pm, with a polite receptionist. It’s almost 11 p.m, we have not heard anything. I phoned to enquire about the status of my booking and unfortunately the man who has no reception skills, with limited English, couldn’t be bothered looking at my booking. It’s saddening that someone with a serious problem has to go to emergency as it would be quicker. This hobo, gave no reason. Just hung up. Shame on on you