The Northwest Medical Centre - Salisbury, South Australia

Al M.

I have left this clinic. I was seeing Dr Goyal. Totally Unprofessional, does NOT Listen. She is only in it for the Money !! I went overtime & she actually said to me, " I'm NOT being paid for this," DISGUSTING She wrote on my Care Plan that I was a bully when I had been subjected to such, & when I explained this to her refused to change it. I then saw the Practice Manager who was great & changed it for me.
If she can't listen & is exceptionally RUDE to her patients then she Should NOT be a doctor. Avoid her like the plague, you will Not get the professionalism that you deserve or need !

Ben J.

Extremely poor service. It's like a fast food outlet, yet it's a Gp. Receptionist has zero 0 customer service skills and a horrid attitude to match. Actual cash train Gp. Avoid this place and find a Gp that actually takes the time to diagnose and remedy. Will never recommend and will never return.

Debra M.

I was lucky enough to have Dr Michael Lee as my family doctor. He was the kindest most knowledgeable doctor I have ever had. He didn’t stop learning. He saved my mothers life. I left Salisbury when my baby was very young to go to Victoria. He certainly taught me that there are really bad doctors from his advise., I soon learnt the hard way. If you ever get to see this Dr Lee thank you. Debra Greening

Sarah S. J.

Have been a patient of Northwest for years. Have never had an issue, but this evening booked a telehealth appointment following up on another one I had last week. Spoke with ANGELA on reception. My recent regular doctor wasn't available so I booked with another. The phone call was 3 minutes long and I asked for what I needed, he said goodbye and hung up after I got a text with a script - short but fine. Five minutes later I get a call asking me to pay a gap! I have never paid for a gap at the practice, and I explained this. Angela said different doctors charge differently, i explained maybe that would've been valuable to tell me BEFORE booking the appointment, when she can see I have been a patient for years. She then said if I don't pay the gap then and there it will be even more and I will need to pay before visiting the practice again. I explained she should have run through this with me before hand, she said "well some fault is on us and some is on you". I explained how am I to know the difference in doctors unless you, the receptionist working with full knowledge of this, tell patients. I said I won't be paying it or returning and she said "okay have a lovely night" in a condescending manner. Absolutely terrible service, communication and phone manner. Angela should 1. Know her practice policy and make patients aware and 2. Be kind. I hope she finds work more suited to her personality.

Mardy S.

Dr Gupta runs so late that he can't even help his paitents. I didn't even get 2 minutes with doctor before he proceeded to call in next people. My forms were not worthy of his time. He asked me to bring back relevant forms, I did this and yet he still couldn't help me. I truly believe that he did this as he was running so far behind. But that is not the paitents fault. Not fair at all. He came up with a lot of stupid excuses as to why he couldn't fill it out. Waisted my time and stressed my Autistic son out twice as he hates being in doctors buildings. Thanks for that, like life with a special needs child isn't hard and stressful enough.

Matthew M.

The only doctor here who has any respect for her patients would be Dr. Quintana, and was my go to for whenever I had an issue. However as a young person who doesn't frequently need to visit a doctors surgery, I was informed I am no longer able to see her, as I do not attend this clinic regularly. I am no longer able to see my preferred doctor, and every other GP here is rude, arrogant, and does not give you the time of day. Seems like getting as many visits/dollars as possible is the goal of this practice.

Jodi S.

I have followed the owners of the surgery for 39 Years and used to highly recommend them.
I have put recently put in 3 complaints to Maggie about the way that her reception staff speak to their clients and on all 3 occasions she sided with her staff. No matter what I said, I was wrong and her staff were right. The staff are not going to admit their bad behaviour to their employer!
It seems their staff can be rude to patients over the phone and in the surgery but don’t dare stick up for yourself and give it straight back to them.
Last call I ended up having an argument with Maggie and advised her that if this the way she allows her staff to speak to and treat patients I would be looking at taking my family to another practice.
I made an appt yesterday with a Dr for tomorrow morning thru the Hot Doc app to then get a call this morning from the office manager to advise they were cancelling my appt and not allowing me to see Drs at their surgery any longer.
I requested to speak to Maggie, I was placed on HOLD and when the office manager returned she advised that Maggie is not taking my call.
I have been under one Dr for some years now with my diabetes and now have to start all over again with another Dr. I advised this to the Office Manager that called me and her response was “this is no longer their problem” and terminated the call.
You are merely treated as a number and not a patient at this surgery !!
If I could score a negative rating, I most certainly would !!!!

rachael S.

Absolutely disgusting
First of all the receptionist yells at every patient she “speaks” too - this is rude, condescending and gives personal details to everyone in the surgery

I rarely see the dr so when I go I need a hand!!
Went to the one I see and was treated like a fool given a prescription for over the counter medication and told to try it - as it was prescription - was not helpful but happily charged for his non service

That reception girl thinks she can make decisions that drs should be making she is a serious problem to peoples health and so are their doctors
Do not recommend this for the sake of your health and care